Human Resources Customer Service

ANTHONY BIRDOW

Fort Worth, TX *****

**************@*****.*** / 561-***-****

SUMMARY

Meticulous business professional accustomed to assisting with recruitment and training tasks to acquire top talent and develop highly effective teams. Skilled in project management and event coordination within business landscape. Energetic and focused with drive for perpetuating successful company mission. SKILLS

Human Resources Management

Operational Efficiency

CMS

Conflict Mediation

Effective Communication

Conflict Resolution

Business plan assessment

Mentoring

Eye for detail

Managing multiple priorities

Identifying risks

Executive Support

EXPERIENCE

Administrator - Business Operations / Liz Intelligent Hands Senior Care - Fort Worth, Texas 07/2020 - 01/2024 Conducted research into potential markets for new products or services. Negotiated contracts with vendors and suppliers on behalf of the company. Analyzed financial data to identify trends and recommend improvements. Monitored department performance metrics and took corrective actions as needed. Managed daily workflow of customer service inquiries and complaints. Maintained accurate records of all business transactions. Developed training materials to educate staff on new policies or procedures. Assisted in the development of operational budgets and forecasts. Maintained work safety and followed established operating procedures and practices. Multi-Unit Manager / SUBWAY®Restaurants - Fort Worth, Texas 12/2018 - 01/2020 Assisted in developing marketing campaigns tailored specifically for different regions or demographics. Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.

Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.

Ensured effective communication between corporate office and stores by organizing regular meetings with store managers.

Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.

Oversaw training programs designed to educate staff on proper cash handling procedures. Resolved conflicts between customers, vendors, and team members while ensuring satisfaction of all parties involved.

AB

Analyzed sales data from individual stores to identify areas of improvement and develop action plans for growth. Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations. Staffing Coordinator / Hands That Heal Homecare - TX 10/2015 - 11/2018 Scheduled interviews between hiring managers and prospective employees. Monitored performance of temporary staff members throughout their assignment duration. Participated in career events such as college fairs or industry conferences to generate interest in available jobs. Created detailed reports on recruitment activities such as cost per hire, time to fill vacancies. Provided guidance and support to managers regarding recruitment processes, including interview techniques and selection criteria.

Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants. EDUCATION AND TRAINING

Some College (No Degree)

Concorde Career College - Grand Prairie, TX

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