Customer Service Loan Processor

QUEENS, NY • ******.*****@****.****.*** • 347-***-****

ARMELA TOPCI

PROFESSIONAL SUMMARY

Adaptive and detail-oriented professional with 7 years of experience in loan processing, training, and customer service. Proficient in utilizing Microsoft and Adobe to streamline processes and enhance team performance. Skilled in communication and problem-solving, consistently driving organizational success and innovation.

EMPLOYMENT HISTORY

LOAN PROCESSOR/DATA ENTRYAug 2024 - Present

Royal Funding Group180 Maiden Lane

Efficiently process loan applications, ensuring timely and accurate completion for client satisfaction.

Maintain high document quality by editing and managing files with Adobe, ensuring compliance.

Promptly handle high-volume email correspondence, maintaining professional communication.

Organize and manage sales pipelines using Streak, significantly improving workflow and productivity.

Streamlined loan application process, enhancing efficiency and accuracy.

TRAINERFeb 2020 - Aug 2021

HealthSOS139 E 57th

Provided hands-on coaching, demonstrations, and constructive feedback to support staff in honing their clinical skills, mastering new techniques, and ensuring proficiency in delivering effective therapy interventions.

I developed and implemented innovative coaching strategies, empowering staff to master new techniques and deliver cutting-edge therapy solutions.

Drove measurable improvements in staff performance through targeted feedback and skill-building exercises, elevating overall therapy quality.

I cultivated a supportive learning atmosphere, providing constructive feedback and demonstrations to boost staff confidence in clinical abilities.

SALES ASSOCIATE/CUSTOMER SERVICEFeb 2017 - Feb 2020

Stop & Shop64-66 Myrtle Avenue

Delivered exceptional customer service, ensuring clients felt valued and supported, leading to increased retention.

Handled cash transactions, money orders, and Western Union transfers accurately for over 3 years.

Trained new employees, fostering a collaborative team environment, and improving team performance.

Addressed customer concerns with innovative solutions, resulting in positive feedback.

EDUCATION

ASSOCIATES IN SCIENCES DEGREESep 2021 - Jun 2022

LaGuardia Community College45-35 Van Dam St

BACHELOR OF SCIENCE DEGREEAug 2022 - Aug 2023

John Jay College of Criminal Justice524 W 59th St

COURSES

CYBERSECURITY SPECIALIZATION PROGRAMFeb 2024 - Jun 2024

Google

PYTHON FOR DATA SCIENCE, AI & DEVELOPMENTMay 2024

IBM

SKILLS

Communication (Skillful), Adaptability (Experienced), SQL (Beginner), HTML (Skillful), Problem-solving (Experienced), Microsoft (Skillful), Adobe (Skillful).

LANGUAGES

English (Highly proficient), Albanian (Native).

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