Business Analyst Process

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CHARLIE OSCHBACH

Business Analyst

PROFESSIONAL SUMMARY

Dynamic Business Analyst with 18+ years of expertise in ERP systems, business process optimization, and cross-functional collaboration. Skilled in SAP ECC security, system upgrades, and carrier compliance integration. Proven ability to deliver global rollouts, streamline workflows, and reduce operational costs. Recognized for enhancing efficiency and achieving significant cost savings, including a $500K reduction through logistics innovation and $150K in annual audit savings. CAREER HIGHLIGHTS

EMPLOYMENT HISTORY

BUSINESS ANALYST CONSULTANT Feb 2024 - Present

Isabella Mia LLC Livermore, CA

TOPCON POSITIONING SYSTEMS 2004 - 2024

Various Positions Livermore, CA

SAP BUSINESS ANALYST SAP BASIS TEAM Jan 2013 - Feb 2024 Global Rollout Success: Delivered 70+ Honeywell devices across five international sites, improving inventory management and reducing project costs by 15%. Compliance Leadership: Achieved a 30% reduction in audit costs, saving $150,000 annually, by streamlining processes and implementing controls.

System Modernization: Led SAP EHP6 upgrade, enhancing system performance by 20% and improving security for 200+ users.

POS Deployment: Integrated TouchBistro POS with DoorDash, improving order processing efficiency by 25% and reducing transaction errors by 40%.

Recognition: Awarded the POC Global IT Excellence Award by the CIO of Topcon for driving productivity and cost savings through innovative warehouse solutions. Analyzed business workflows to identify areas for improvement and implemented optimized systems. Upgraded POS systems, integrating TouchBistro with DoorDash for enhanced efficiency and reduced errors.

Conducted profit margin analyses, refining pricing strategies across multiple platforms. Enhanced customer engagement by developing and executing targeted marketing campaigns. Directed SAP ECC role design, access management, and SOD audits, ensuring compliance with SOX/ITGC standards.

Designed and administered ConnectShip/ShipExec Server, managing carrier compliance and configuration with UPS, FedEx, DHL, and Purlator.

Integrated ConnectShip/ShipExec with SAP SOA Manager web services, enabling seamless logistics operations.

Partnered with business leaders to assess needs and implement SAP solutions aligned with organizational goals.

Managed SAP EHP6/EHP8 security upgrades, improving system reliability and scalability. Integrated RF warehouse scanners across global locations, reducing operational errors by 25%. Delivered comprehensive user training and technical documentation to support successful system adoption.

SAP BUSINESS ANALYST CENTER OF EXCELLENCE DEPARTMENT

(COE)

Dec 2011 - Dec 2012

IT BUSINESS ANALYST IT APPLICATIONS TEAM Oct 2008 - Nov 2011 FORECAST ADMINISTRATOR SALES & OPERATIONS TEAM Apr 2006 - Oct 2008 INFORMATION SPECIALIST SALES SUPPORT DEPARTMENT May 2004 - Mar 2006 SKILLS

Systems Analysis, Design, ERP, SAP ECC, GRC, Salesforce, Arena PLM, Solution Manager, Sage ERP MAS 500, Carrier Compliance Integration, ConnectShip, ShipExec, Process Optimization, Project Management, Compliance, Risk Management, Data Analysis, Reporting, SQL, Crystal Reports, User Adoption, Training, Time Management.

AWARDS

EDUCATION

BACHELOR OF SCIENCE, BUSINESS MANAGEMENT 2008

University of Phoenix Livermore, Ca

Graduated 3.8 GPA

ASSOCIATE DEGREE, COMPUTER INFORMATION SYSTEMS 2002 Heald College Hayward, CA

COURSES & CERTIFICATIONS

CONNECTSHIP CERTIFICATION SERVER ADMINISTRATION CONNECTSHIP 2022 SALESFORCE ADMINISTRATOR TRAINING SALESFORCE 2012 SAP ADM SECURITY TRAINING SAP 2013

APICS SUPPLY CHAIN COURSE APICS 2011

Contributed to global ERP implementations by leading data validation and process optimization efforts. Designed user-centric training programs, increasing system utilization and reducing support requests. Ensured data integrity in inventory management systems through proactive inspection and validation. Led global ERP implementations, optimizing processes and validating data to ensure system integrity and enhance operational efficiency.

Developed SQL reports to streamline processes, enhancing decision-making efficiency. Boosted demand planning accuracy with forecasting tools, leading to better resource allocation. Identified workflow inefficiencies, implementing improvements for smoother operations. Supported Mas500 ERP and Salesforce, ensuring seamless integration and data accuracy. Developed accurate forecasting models, enhancing sales projections and operational strategies. Worked with sales teams to refine pricing, boosting customer satisfaction and profitability. Integrated a forecasting solution for enterprise-level operations, improving planning efficiency. Managed marketing leads, ensuring data accuracy and enhancing sales strategies. Updated global price books, maintaining competitive pricing and aiding financial decisions. Resolved system issues promptly, improving team productivity and workflow efficiency. IT Global POC Excellence Award Topcon Positioning Systems 2018 Presented by CIO, For Leading the warehouse enhancement initiative, implementing barcoding systems, and achieving $500K in annual logistics savings.

SAP Team Achievement Award Topcon Headquarters, Japan 2016

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