Administrative Assistant Customer Service
Resume:
Michelle Gustitis
*** ****** ****** ********** ** 21236
SUMMARY
Administrative Assistant/Customer Service Professional with extensive work experience. Well organized with excellent written and verbal skills. Provide exceptional client service to our internal and external customers. Self-starter and works well with little supervision. Ability to multi-task in high volume environment on a daily basis and make sound business decisions, while maintaining acceptable quality and productivity benchmarks.
PROFESSIONAL EXPERIENCE
Johnson Control Customer Service 2022-current
High volume of incoming calls and emails for processing orders
Works with purchasing agents if lead time not acceptable
Assist in procuring part numbers and identifying bad parts numbers
Unified Community Connections OFFICE ADMINISTRATOR 2020-2022
Responsible for maintaining office equipment
Coordinate fire drills for center
Responsible for maintenance on resident housing
Order supplies and prepare and review request for payment
Reconcile and manage office petty cash
Maintain current employee personal data
Coordinate new hire training and orientation including paperwork
Maintain accurate records of all maintenance and service agreements
Maintain and keep all employees yearly training up to date
Devise new methods to organize and improve office efficiency
Rockland Industries, Inc. 2015-2020
Prepare marketing packages for new customers and follow up on potential customers
Coordinate material for trade shows-send applications, order equipment and supplies. Make travel arrangement Prepare manager meeting reports and commission statements
Maintain monthly Sales and Quality Reports
Research customer complaints
Maintain vendor portals and charge backs for major customers
Reconcile and balance account receivable payments from CIT
Other duties as required
Easy Rest 2013-2015
• Daily sales reports
• Handle customer complaints via phone
• Answer a large volume of calls
Mc-N-Mc Billing Manager 2012-2013
Reconcile and pay monthly invoices
Reconcile and monitor cash suspense accounts
Research and resolve outstanding billing issues
Dispatch tow services
Setup appointments for customers to retrieve vehicle
Transamerica Senior Policy Change Specialist 1997-2012
Analyze and accurately process a high volume of complex cases, in a timely manner, for a major international financial company with forty million customers in twenty different markets
Reconcile and monitor cash suspense accounts
Assist with development of employees through mentoring and training
Research and resolve more complex and escalated customer service problem
Excellent interpersonal skills with all levels of the organization internal and external including verbal and written communications
Compose routine correspondence and reports
Compile and organize data for reporting
Schedule meetings
Maintain office supplies and files
Heavy call volume
Sort and route incoming mails, faxes and emails
Education:
The Catholic High School of Baltimore
Professional Development Certificates:
Information Security Threat
Ethical Marketing
Conduct Anti-Money Laundering
Diversity at Work
Risk Management Awareness
Effective Business Writing
Other leadership:
President of Ravens Roost #132-organize fun raising events for our charity
Contact this candidate