Patient Care Customer Service
Resume:
Gilbert Gonzalez III
Certified Clinical He-
modialysis Technician
Contact Information
Jackson, LA
************@*****.***
Skills
• Patient care
• Safety protocol adherence
• Vascular access procedures
• Patient monitoring
• Documentation
• Inventory management
• Communication
• Equipment maintenance
• Vital Signs
• CPR
• Data Collection
• Aseptic Technique
• Laboratory Equipment
• Customer Service
• Product Knowledge
• Purchase Orders
• Plant Equipment
• Aseptic techniques
• Clinical problem solving
• Patient education
• Continuous improvement
• Clinical support
• Patient safety
• Training and education
• Surgical instruments knowledge
• Problem solving
• Clinical training
• AS/400
• Chair Side Documentation
• E-cube
Certified Clinical Hemodialysis Technician with extensive clinical experience and a strong background in patient care, communication, and operational efficiency in dynamic healthcare environments. Proven ability to collaborate effectively with surgical teams and healthcare professionals to improve patient safety and satisfaction. Committed to continuous impr- ovement and training, ready to leverage clinical expertise to provide education, identify solutions, and enhance compliance with industry standards. Employment History
Certified Clinical Hemodialysis Technician Jan 2010 - Present Fresenius Kidney Care - Dixion Correctional Institute • Jackson, LA
• Performed hemodialysis treatments on patients according to prescribed protocols, ensuring adherence to safety protocols and aseptic techniques while maintaining compliance with industry standards and best practices, resulting in a 15% reduction in treatment-related complications.
• Monitored patients during dialysis treatment for any adverse reactions and ass- essed vital signs, enhancing patient safety and compliance with medical protocols through proactive monitoring.
• Documented in Chair Side E-Cube patient care activities and treatment responses a- ccurately, including data collection for ongoing patient management, improvement tracking, and compliance auditing.
• Ensured proper functioning of dialysis equipment and performed equipment maint- enance and adjustments as necessary, contributing to operational efficiency.
• Provided education to patients on kidney disease management and treatment opti- ons, promoting effective communication and understanding of care plans through direct patient care.
Psychiatric Technician Jan 2009 - Jan 2010
Eastern Louisiana Mental Health System • Jackson, LA
• Assessed patients' mental health status and behavior, leading to a 30% improve- ment in treatment plans, focusing on patient care and communication within a clinical environment.
• Administered medications and treatments as prescribed by healthcare providers, adhering to safety protocols and ensuring compliance with treatment guidelines.
• Monitored and documented patients' progress and behavior in medical records, utilizing data collection techniques to support continuous improvement and comp- liance with healthcare standards.
• Provided emotional support and guidance to patients and their families, fostering a therapeutic milieu through effective communication and compassion.
• Ensured a safe and therapeutic environment for patients in a psychiatric facility, applying crisis intervention strategies and maintaining compliance with safety pro- tocols, while also monitoring vital signs and implementing patient safety measures.
• Utilized therapeutic techniques to enhance patient rehabilitation and monitored patient behavior to ensure mental health stability. Customer Service Associate Jan 2007 - Jan 2009
Sheltons Builders • Zachary, LA
• Answered customer calls promptly, achieving a response time of under 30 seconds on average, demonstrating strong customer service skills.
• Sent faxes efficiently, maintaining a 98% accuracy rate.
• Resolved customer problems and complaints effectively, leading to a 15% increase in customer satisfaction ratings, showcasing quality customer care and communi- cation skills.
Customer Service Associate Apr 2006 - Jan 2007
Denver Sign Supply • Zachary, LA
• Managed inventory of wholesale sign supplies, resulting in a 15% reduction in stock discrepancies while ensuring compliance with safety protocols and maintaining cleanliness.
• Assisted over 100 customers with placing orders and provided strong customer service, addressing various customer inquiries and supporting shipping services, including UPS delivery, while demonstrating effective communication skills and quality customer care.
Engineering Clerk Jan 2004 - Apr 2006
Shaw • Walker, LA
• Assisted engineers in preparing technical drawings and documentation for proje- cts, including engineering drawings, which improved project turnaround time by 15%.
• Performed data entry and maintained accurate records of engineering reports and correspondence using AS/400 computer systems.
• Ordered and tracked supplies and materials needed for engineering projects, effec- tively managing purchase orders.
• Provided administrative support such as answering phones, filing, and scheduling appointments, ensuring efficient communication and data management.
• Utilized computer systems for data entry and management, enhancing overall pro- ject workflow.
Environmental Service Technician Jan 2002 - May 2003 Nacogdoches Medical Center • Nacogdoches, TX
• Executed routine cleaning and maintenance of facilities, ensuring a cleanliness rating of 95% from patient satisfaction surveys, demonstrating a commitment to environmental services.
• Oversaw proper disposal of hazardous materials in adherence to safety protocols and procedures, demonstrating a commitment to patient safety and compliance with environmental services standards.
• Enforced and adhered to safety protocols to maintain a safe environment, contr- ibuting to overall patient care.
• Coordinated with team members to accomplish cleanliness objectives, demonst- rating strong communication skills and exceptional customer service.
• Reacted promptly to emergency cleanup situations, ensuring patient safety and satisfaction through effective problem-solving and communication. Clerk GS0303/1 Apr 2002 - Apr 2003
USDA Forest Service, Southern Station • Nacogdoches, TX
• Managed file system: Organized, sorted, filed, and retrieved documents following established procedures, improving document retrieval time by 30%.
• Entered data: Entered basic information into computer systems accurately and efficiently as part of data entry tasks, demonstrating strong data entry skills.
• Handled mail: Distributed incoming mail and prepared outgoing mail packages.
• Performed reception duties: Answered phone calls, greeted visitors, and directed them to the appropriate staff, ensuring excellent customer service.
• Copied and printed documents: Made copies and prepared materials for distribut- ion.
• Maintained records: Updated logs, tracked documents, and entered information into spreadsheets to ensure cleanliness and accuracy.
• Provided office support: Ordered supplies, maintained equipment, and assisted with administrative tasks, ensuring cleanliness and efficiency in the office. Park Ranger Jun 1998 - Aug 1998
U.S. Army Corps of Engineers • Wylie, TX
• Answered questions, provided directions, and explained park rules and regulations to over 500 visitors, demonstrating strong customer service skills.
• Conducted patrols of recreation areas by vehicle, boat, or foot to ensure public safety and compliance with park regulations, issuing warnings and citations when necessary.
• Led guided tours and presented interpretive programs about the park's natural and cultural resources.
• Monitored natural resources, identified potential environmental issues, and parti- cipated in conservation efforts.
• Responded to accidents and medical emergencies, utilizing CPR and first aid skills to ensure visitor safety and adherence to safety protocols.
• Promoted water safety practices and enforced boating regulations.
• Performed basic maintenance tasks such as cleaning facilities, installing signage, and maintaining trails.
• Gathered visitor usage data and reported on park conditions, contributing to cont- inuous improvement efforts and enhancing visitor services. Water Plant Operator Aug 1998 - Aug 2001
North Texas Municipal Water District • Wylie, TX
• Operated and maintained water treatment equipment and mechanical equipment to ensure proper water quality, achieving compliance with environmental regulations 100% of the time.
• Monitored and adjusted chemical levels in water treatment processes, ensuring safety and adherence to safety protocols.
• Performed regular inspections of plant equipment and systems, including water samples and lab tests to ensure optimal water treatment.
• Responded to alarms and emergencies to address water treatment issues, demo- nstrating effective problem solving and process control under pressure.
• Recorded and maintained accurate logs of plant operations and maintenance a- ctivities, including documentation of water samples, laboratory equipment checks, and adherence to safety protocols.
Education
1 Year Of Study Forestry
Stephen F. Austin State College • Nacogdoches, TX
1 Year Of Study Environmental Science
Collin County Community College - Spring Creek • Plano, TX 2 Years Of Study Environmental Science
Dallas County Community College - Eastfield • Mesquite, TX Certifications
Certified Clinical Hemodialysis Technician
Jan 2023
Fresenius CVC Training
Feb 2023
Fresenius Bluestar Premium Training
Feb 2023
Fresenius Annual Compliance, Privacy, and Security Oct 2023
Fresenius Annual Clinical Skills
Feb 2024
Health Stream CPR
Mar 2024
Red Cross Basic Life Support
Mar 2024
OSHA Safety Certificate
Apr 2024
Fresenius Annual Water Skills
Apr 2024
Fresenius Infection Prevention Fundamentals
May 2024
Fresenius Best Practices and Quality Specimen Collection May 2024
Fresenius Crit-Line Monitor Training
Jul 2024
Fresenius Emergency Preparedness Training
Jul 2024
Fresenius Certificate of Completion - Hemodialysis Therapist Training Program
Apr 2010
Fresenius Certificate of Achievement - 5 Years of Service Jan 2015
Fresenius Certificate of Achievement - 10 years of Service Jan 2020
Certificate of Training - Eastern Louisiana Mental Health System Jul 2009
Grade D Waterworks Operator Certificate of Competency May 2002
Basic Water 1
May 1999
HAZWOPER
Nov 1999
Water and Wastewater Training Program
Jun 2001
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