Patient Access Representative
Resume:
Florence Armstrong
Brooklyn, NY *****
******@*******.***
Empathetic and organized Patient Access Representative with 9+ years of experience within health care settings, coordinating communication between patient and medical staff, and maintaining strong knowledge of medical terminology, policies and procedures. Proven track record of providing excellent customer service, verifying insurance and entering accurate data. Strong communication skills, high quality of work, driven and highly self-motivated.
Experience
2022 – 2024
Patient Access Representative / Northside Hospital, Duluth, GA
Registered Patient with surgery appointment as well as walk ins for radiology. Verified insurance eligibility and confirmed patient information prior to appointments. Maintained up-to-date knowledge of procedures codes: CPT, ICD-9, ICD-10 for surgical and procedure authorizations. Ensured all payments (co-payment and out-of-pocket) are collected prior to procedures. Answered calls and addressed patient inquiries. Prepared new and updated existing charts, managed records transfers between department. Adhered to hospital and HIPAA requirements to safeguard patient confidentiality. Balanced the ability to multi-task efficiently while maintaining a high level of accuracy in data entry.
MAY 2015 – DECEMBER 2021
Patient Access Representative / Jackson Memorial Hospital, Miami, FL
Registered patients in all areas, including but not limited to: ER Department, Trauma, Main Admission, OP registration, Labor & Delivery, Rehabilitation Units. Demonstrated success in working with patient and family providing excellent customer service. Followed ER protocol for special cases (worker’s compensation, vehicle accident, staff incident in workplace, incarcerated patients, sexually related cases). Identified and provided all appropriate required documents to the patient and ensured they are signed and scanned into the system. Verified insurance coverage and collected all payment dues at time of registration (co-pay or co-insurance). Assessed self-pay patient for presumptive eligibility, initiated the process when appropriate. Maintained knowledge of medical terminology and hospital-based software systems to efficiently process patient registrations. Followed Government and Hospital policies, EMTALA / HIPAA Privacy Act notification / Advance Directives / Patient or Guarantor rights and responsibility.
Skills
Hospital software systems • Medical Terminology • Scheduling • skills insurance knowledge (HMO/EPO/MEDICAID/MEDICARE • Bilingual
Education
JUNE 2006
GED
Activities
Literature • Environmental conservation • Art • Travel
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