Customer Service Relations
Resume:
L O R I A
D I T A R A N T O
***********@*****.***
Brooklyn, NY 11214
PROFESSIONAL SUMMARY
Friendly, customer-focused Cashier with attention to detail, good math skills, and ability to develop good customer relations for maximum customer loyalty and retention. Excels in helping customers feel welcomed and accurately managing payments using POS systems. Generate repeat business by determining customer needs and following up on outstanding issues.
Friendly Cashier with experience working with people of diverse backgrounds. Fast learner with competencies in interpersonal communication, conflict resolution, and cash handling. Skilled at employing tried-and-true conflict de-escalation techniques to keep customers happy.
Customer service professional experienced in identifying and selling products based on customer needs and processing credit card and cash transactions. Skilled in using computers and handheld devices. Delivers quality customer checkout experience. Seasoned [Job title] with [Number] years of experience providing excellent customer service through friendly and professional encounters. Adept building relationships with customers, generating repeat and regular business. Well-versed in POS system operations. Hardworking retail professional with positive, upbeat nature and enthusiasm for improving guest experience. Energetic professional and multitasker with knack for engaging customers during transactions, quickly bagging merchandise, and help with special needs. Adaptable team player with flexible schedule and eagerness to meet demands of thriving retail business.
SKILLS
Customer service excellence Cash handling
POS system operations Merchandise restocking
POS systems Bag merchandise
Price verification Cash register operation
Drawer balancing Upselling
Customer service Restock products
Process transactions Cashier training
Retail operations Scanner operations
Inventory control Loss prevention
EXPERIENCE
Cashier, Foodtown of Bensonhurst, Jun 2018 - Current, Brooklyn, NY LD
Verified prices and calculated totals using scanners and point of sale (POS) systems. Recognized for providing efficient service with high degree of accuracy. Returned non-purchased products to shelves and performed general merchandising functions.
Bagged and packaged customer orders and purchases. Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
Answered questions regarding supermarket products. Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
Solved complaints by customers and issued credits for returned merchandise. Collected payment for customer purchases.
Assisted customers with locating items, answering questions and providing direction and service.
Greeted all customers and provided prompt and friendly service. Operated POS cash register, handling an average of 200 transactions on average daily.
Maintained merchandise displays, including endcaps, floor displays, and aisles. Processed cash register transactions by inputting product costs and giving back change.
Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Adhered to all cash handling policies and procedures. Front End Supervisor, BJ's Wholesale Club, Sep 2015 - May 2018, Brooklyn, NY Coached employees on cashier job functions and provided cross-training for other front-end positions.
Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items.
Prepared weekly schedules for cashiers, maintaining adequate coverage at peak shopping times.
Controlled shrinkage by observing cashier operations and customer behaviors. Kept store safe by identifying and removing safety hazards such as spills and blocked exits.
Worked with cashiers to resolve money issues such as shortages, overages, and counterfeit bills.
Verified cashier compliance with directives such as checking for identification to sell alcohol and tobacco products.
Managed store independently in absence of store manager or assistant manager. Assisted cashiers in providing credits or refunds to customers. Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience.
Monitored sales activities to ensure customers receive satisfactory service and quality goods.
Approved all customer paperwork and reviewed credit requests. Assigned tasks to department members and assisted associates in meeting customer needs.
Examined merchandise to ensure correct price, display, and function. Kept records of purchases, sales, and requisitions. Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty.
Attended managers' meetings to report on inventory and sales for parts department. Managed parts inventory and protected company assets by improvement inventory management.
Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Recruited, trained, and supervised staff and evaluated performance. Open and closed store and set up shop for each day's operation. Assisted store and assistant store managers in supervising personnel, merchandising, and product function.
Reviewed and evaluated employee performance and provided leadership opportunities for professional development.
Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and performing other services for customers. Managed store operations and delivered excellent customer service to build customer loyalty and retention.
Trained and mentored employees to boost individual and team performance. Responded to customer requests and complaints and resolved issues to customer satisfaction.
Provided customer service by greeting and assisting customers and responding to inquiries and complaints.
Monitored the work of front-line staff and worked with employees to correct problems and improve processes.
Asset Protection Associate, BJ's Wholesale Club, Sep 2015 - May 2018, Brooklyn, NY Reviewed and analyzed accident loss trends to develop effective risk control solutions. Performed daily counts of high dollar and high theft risk merchandise to determine internal and external theft.
Oversaw employee package checks and trash checks to minimize inside theft. Surveilled areas most likely to results in losses, such as high-value products and specific points in distribution process.
Detected merchandise shortages and problems on back-end with diligent monitoring of all employee and customer activities.
Documented and reported on security incidents, investigations, and loss of assets. Driver, Uber, Aug 2014 - Aug 2015, Brooklyn, NY
Recorded sales or delivery information on daily sales records. Loaded truck with daily orders and display cases, unloaded returns, emptied baskets, and sent damaged products to manufacturers.
Developed excellent knowledge of territory's customers, applying strong networking skills and deep understanding of customers' growth plans. Managed time efficiently to meet consumer demands, increasing sales and providing Jun 1980
proactive customer service.
EDUCATION
High School Diploma, Academic
Fort Hamilton High School - Brooklyn, NY
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