Project Management & Service Operation Director
Resume:
Ahmed Shaban
Projects Management & Services Operation
Mobile: +971-**-****-***
E-Mail: ******@*****.***
LinkedIn: https://www.linkedin.com/in/ahmed-shaban-b48902b/
Visa: UAE Employment Visa (Transferable)
Membership: Member of Society of Engineers – UAE, Saudi & Egypt
Languages: Arabic – Mother - Tongue & English - Fluent
Executive Profile:
With more than 25 years of experience, a Professional In-Service Operations and Project Management & PMO.
My expertise encompasses Business Management, Startups, Mega Projects, and Operations, particularly within the Telecom & IT Solutions domains. Throughout my career, I've showcased my proficiency in spearheading Project Management endeavors & Managed Service Operations for leading Multi-National Corporations. My contributions have been pivotal in serving Operators and fostering collaborations with Channel partners across the MEA Region.
Education:
Master's in Project Management from the University of Houston, USA: Dec-07
B.Sc. Degree in Communication & Electronics Engineering: Menoufia University, Egypt: May-96
Areas of Expertise:
Full Project Management from Initiation to Close-Out, with specialization in Fast Track Projects (FTK & EPC).
Data-Centers Expert; Plan & Design, Construction & Implementation, Integration & Operation and Assess.
Extensive experience in Account and Customer management complemented by strong negotiation skills.
Leading PMO to establish Projects Governor Standards, Monitor & Improve Projects Performance, and enhance Project Processes, Financials, Risks & Documentation.
Proficiency in Network Operations and Managed Service Techniques including Fault Management, Performance Management, PMO/ Governor Management, and Spare Management / RMA.
Implementing Digital Transformation Methodology, encompassing Process Transformation & Proces Optimization, Business Modeling, Domain & Cultural Transformation including Insights & Business Trends.
Business Case Modeling, Business Operation Methodology & Business Plan Study and Best Practice.
Massive Experience in Managing Multi-Discipline Programs including Civil Construction, MEP, Low Current & Fit-Out, and Managing the coordination with all Stakeholders.
Extensive Experience in eTOM & ITIL, covering Service Strategy through Continual Service Improvements.
Expertise in OSS & NMS Software implementation & Upgrade, as well as Mobile Applications.
Accomplished in Service Sales Management and Bids & Proposal Management.
Skilled in Procurement Process management, including Suppliers Evaluation, Pricing Analysis, Negotiations, and Performance Evaluations.
Proficient in Legal & Contract Management, defining SLAs and ensuring KPIs are met.
Deep Technical Proficiency in Power Utilities, HVAC, Electrical Power, Generators, UPS, DC-Systems, AV Solar System, Steel Towers, Telecom Sites Constructions, and Telecom/DAS/IBS & IT Equipment Installation (Wireless and Wireline).
Major Key Projects Accomplishment:
Throughout my career, I have achieved remarkable milestones in successfully executing and implementing various projects These accomplishments reflect my diverse experience and expertise in successfully managing and delivering projects across different sectors and regions:
Project Execution & Implementation:
•Benya – Fiber Misr ICT >>> Military (Kayan), Public & Government and Disaster Recovery Data-Centers.
•Benya – Fiber Misr ICT >>> MOE Governmental Schools Networking.
•Benya – Fiber Misr ICT >>> Telecom Tower Sharing (TowerCo - Mobi-Tower).
•DLE - GSA-KSA >>> Ad’Daryiah 2019 Festival Season Event Deployment.
•Midis - UAE >>> AUH & DXB Khazina Data Centers.
•Bin-Landen – BTAT KSA >>> Haram Makkey Sound System PMO Management.
•Ciena-UAE-Army NGN Network Expansion.
•Ciena-Sub-Marine Telecom Egypt Network Expansion.
•ADC-DU UAE >>> IBS Network Projects (2008-2011).
•ADC-STC KSA >>> FTK IBS Network Projects (King A.Azziz Waqqaff & Hajj / Jamarate Bridge).
•ADC-Zain KSA >>> FTK IBS Network Project (King A.Azziz Waqqaff).
•ADC-Watania Kuwait >>> IBS Network Projects (Watania & Viva).
•ADC-Libyania Libya IBS Network Project.
•Motorola Mobily-KSA >>> FTK Green Field GSM Network Project (L0, L+1 & L+2).
•Motorola Zain-KSA >>> FTK Green Field GSM Network Project (2007-2008).
•Motorola Zain-Iraq >>> Network Expansion Project (2006-2007).
•Motorola Zain-Kuwait >>> 3G Network Expansion Project (2006-2007).
•SIEMENS-Telenore Pakistan >>> FTK Green Field GSM Network Project (Startup Launching Phase).
•Lucent Technologies - Telecom Egypt >>> FTK Switching Golden Pyramid & Analog Switching Modernization.
Network Operation & Managed Service:
•Benya – Fiber Misr ICT >>> MOE Governmental Schools Networking (Educational Digital Transformation).
•Ciena- UAE-Army NGN Network Operation & Maintenance.
•Ciena-IPTC Iraq NGN Network Repair & Re-Operation.
•ADC-DU UAE >>> Support service Project (2010 -2011).
•ADC-Zain-Saudi KSA >>> Hajj Support Project (2010 – 2012).
•Motorola-Zain Iraq >>> Managed service projects (2007-2008).
•Motorola-Zain Kuwait >>> Support service projects (2006-2008).
•Motorola-Mobily KSA >>> EOT projects (L0, L+1 & L+2 phases).
•SIEMENS-Telenore Pakistan >>> Build & Operate GSM Network project.
•Lucent Technologies - Telecom Egypt >>> Maintenance of Switching’s Unities Equipment.
Work Experience and track records:
Project Management & Service Operation Director UAE, KSA & Egypt Oct-22 to Present
Leading Service Sales and Service Project & Operation Management and PMO Management.
Managed multidisciplinary programs and projects for a diverse array of clients across multiple industries.
Applied Construction Company KSA Ben-Ladin - King Abdullah Financial District.
Al-Motawa KSA Sales & Project Management Consultant.
Pullman Electric Egypt Business & Sales Consultant.
Project Management Director Benya Egypt Jun-20 to Sep-22
Leading the Group PMO & Project Management section within MEA region.
Achievements: Successfully Managed & Closed EGY Military (Kayan), P&G & DR Data-Centers, EGY MOE Digital Transformation of Governmental Schools Networking, Startup of Telecom Tower Sharing (TowerCo) & Group Companies Process Manual & ERP System.
Procurement Technical Consultant DLE-GSA KSA Nov-19 to Dec-19
Ad’Daryiah Season Event Deployment & Operation
Sales & Projects Director Integrated Industries (2i) UAE April-18 to May-19
Leading Power Section’s Sales & Project Management within MEA region.
Achievements: Successfully Managed & Closed Khazina Data Center (AUH & DXB), Dubai Mall, RECO Oman, and delivered of the Etisalat Modular Data-Centers & AUH Nuclear - Armored Shelters.
Regional PMO & Projects Manager Tawasol Telecom UAE, Oman & Egypt Dec-15 to April-18
Leading Services Pre-Sales, Delivery, Project Management & Operations within MEA region.
Achievements: Successfully Delivered & Closed projects for Orange EG, Telecom-Egypt, Omantel & Comba
PMO Consultant BATAT (Ben-Ladin Group) KSA May-15 to Nov-15
Achievement: Successfully Setup & Start of Al-Haram Makky Sound System
Regional Customer Services Manager Ciena UAE Nov-12 to May-15
Leading Services Pre-Sales, Delivery, Project Management & Operations within MEA region.
Regional Service Operation Manager ADC-Tyco (TE) UAE Jan-08 to Oct-12
Leading Services Sales & Service Delivery (Project & Operations Management) within MEA region.
Regional Procurement Manager Motorola-Ltd KSA & Kuwait Jan-05 to Dec-07
Responsible for Mobily (KSA) and Zain Key Accounts within the Middle East Region.
Achievements: Achieved margin improvement ($18M) through negotiation and leading to overall improvements in the P&L.
International Sales Support SIEMENS-Ltd Pakistan & Oman Apr-04 to Dec-04
Leading the Technical Sales Support for Electro-Mechanical & Telecom Towers Construction.
Deputy Projects Manager HOI/ASTE Egypt Jan-02 to Mar-04
Managed a range of projects, including Telecom Egypt 3rd operator trial sites, Algeria PTT GSM network, Telecom Egypt CDMA project, and more.
Site Supervisor Lucent Technologies Egypt Nov-98 to Dec-01
Executed Switching and Wireless projects, including GPII Project, Modernization Project, Switching Project, and SWING network wireless power equipment studies.
Field Engineer Shaker Consultancy Group (CONISYS) Egypt Nov-97 to Oct-98
Field Engineer Metito – LTD Egypt Jul-96 to Oct-97
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