Project Manager/Scrum Master
Resume:
Makeysha Jean, PSM
********.******@*****.***
Atlanta, GA
www.linkedin.com/in/makeyshaj
Profile
Dynamic project manager with 7+ years of experience in leading cross-functional teams and delivering results on time and within budget. Adept at managing multimillion-dollar budgets, leading cross-functional teams. Expertise in optimizing operational efficiency, improving patient care processes, and driving cost savings through the implementation of Agile and Scrum methodologies.
Skills
Project Management Tools
Risk Management
Technical Knowledge
Resource Management
Agile and Scrum Methodologies
Data Analysis
Budgeting & Forecasting
Change Management
Compliance and Quality Assurance
Stakeholder Management
Professional Experience
Senior Operations and Strategy Manager
Working America AFL-CIO
•Improved project delivery timelines by 20%, as measured by reduced average completion times, by implementing Agile workflows and conducting iterative planning sessions. 01/2024 – present
Atlanta, GA
•Optimized resource utilization and maintained cost control, as measured by adherence to a $2M+ annual budget, by proactively managing expenditures and reallocating funds to high-priority areas.
•Enhanced operational efficiency as measured by achieving performance targets in annual planning cycles, by analyzing performance metrics and identifying operational needs through observation and stakeholder feedback.
•Strengthened stakeholder engagement as measured by a 95% satisfaction rate in project updates, by maintaining regular communication, providing clear progress reports, and managing expectations effectively.
Achievement: Managed a team of 412 cross-functional members to deliver a $2M project 2 months ahead of schedule, saving the company 15% in operational costs. Project Specialist
Boston Medical Center
•Reduced operational costs by $50,000 annually, by analyzing workflow inefficiencies and introducing a centralized inventory management system for labor and delivery supplies. 07/2021 – 10/2023
Boston, MA
•Conducted thorough risk assessments, reporting findings to management, and recommending actionable mitigation strategies, including project termination when necessary.
•Improved stakeholder alignment and project transparency as measured by a 20% increase in timely decision-making, by communicating and documenting project plans, status updates, business goals, and governance plans to team members and stakeholders. Achievement: Spearheaded the implementation of a new patient scheduling system in the Labor and Delivery department, reducing appointment wait times by 25% and improving patient satisfaction scores by 15%, by collaborating with cross-functional teams and streamlining workflow processes. Healthcare Project Manager
Eyes Services Consultants - Carney Hospital
•Ensured timely project delivery as measured by 95% adherence to project timelines, by keeping clients and internal stakeholders informed about project milestones, timelines, and potential challenges.
10/2018 – 05/2021
Boston, MA
•Strengthened client relationships as measured by a 20% increase in client retention, by building and maintaining strong relationships with key contacts, fostering trust and collaboration.
•Maintain accurate project milestone date accuracy creating visible and predictable data for key business metrics and revenue forecasting.
•Knowledge of analysis methods to estimate project cost, resources, time and deliverables Education
Highschool Diploma
Edward M. Kennedy Academy for Health Careers
2016
Boston, MA
Bachelor of Arts in Business Administration
Newbury College
2019
Boston, MA
Certificates
Professional Scrum Master (PSM)
Organizations
Grace Nation Church
Director
•Increased congregation engagement as measured by a 25% rise in event attendance, by launching innovative community outreach programs and regular faith-based workshops. Atlanta, GA
•Enhanced worship experience as evidenced by a 95% satisfaction rate in congregational surveys, by implementing modern audio-visual systems and restructuring service formats.
•Secured additional funding as measured by a 30% increase in annual donations, by implementing targeted fundraising campaigns and fostering donor relationships.
•Fostered spiritual growth as measured by a 15% increase in small group participation, by designing and promoting tailored discipleship programs for diverse demographics.
•Built a strong leadership team as measured by a 100% retention rate among key staff, by mentoring team members and fostering a collaborative work environment.
•Increased outreach visibility as evidenced by a 50% rise in social media engagement, by launching targeted online campaigns and creating a consistent digital presence. Courses
MGH Youth Scholars Program
Massachusetts General Hospital
2012 – 2017
Boston, MA
Harvard Medical School MEDScience Summer Program
Harvard Medical School
2015
Boston, MA
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