Japanese Language Specialist

Sanjib Saha

Bangalore, India ****.****@*****.*** Mob: +91-888******* LinkedIn Profile

Profile summary

Qualified Japanese Language specialist with JLPT Level -3,

CCNA (Routing and Switching), ITIL Foundation,

Frontline Leaders people leadership program, “Leading with emotional intelligence.”

Experienced in IT Infrastructure operation. L-1, L-2 operation of Network, Server, Mainframe.

Skilled in project transition and Migration, Japanese project.

Nagios monitoring tool, Control-M/Server, Silva (Service Now)

Proven ability to deliver high quality work and excellent customer satisfaction.

skills

ServiceNow, Nagios, Unicenter Service Desk, HP Service manager, Orion, NetXMS

Licenses & certifications

Japanese Language Proficiency Test level 3.

ITIL Foundation Certificate in IT Service Management.

CCNA Routing and Switching.

PROFESSIONAL DETAILS

Cognizant Technology Solutions (Bangalore)

Working as a Team Lead from 13th September 2021 to till date.

*Life Science Project:

•Working as Team Lead to manage and support the project deliverables for client by transitioning the support from incumbent vendor and tracking towards steady state

•Working for Life Science project, Takeda. SOP based L1 & L2 support operation

•Successfully coordinated the transition for L1.5 SOP / Triage /COTS-Saas support

•Preparing status report weekly /Monthly with client and sharing the application status along with tickets through SNOW.

*Worked as a Japanese language specialist for Mainframe project.

Project Name:

AXA LIFE JAPAN, Support operation - Transition to Cognizant Technology Solutions India

SOP based L1 & L2 support operation

Thomson Reuters (Bangalore) Contract employee

Working as a Contract employee, Japanese language specialist, Consultant from 2nd March 2021 to 13th August 2021.

Working as a Japanese language specialist.

Cognizant Technology Solutions (Pune)

Worked as a Tech specialist from 30th March 2019 to 17th April 2020.

Worked as a Japanese language specialist for Network project.

Project Name:

AXA LIFE JAPAN, Support operation - Transition to Cognizant Technology Solutions India

Project Description:

" AXA LIFE JAPAN is a network service for insurance.

SOP-based L1, L2 support and project management "

Project Scope:

AXA LIFE JAPAN, Japan migrated some of the infrastructure operation services that contains 2nd line support to Cognizant India's RIM (Remote Infrastructure Management).

SOP based L1 & L2 support - Service Request fulfillment.

Fujitsu Consulting India (Bangalore)

Worked as a Senior Technical Consultant from 15th October 2015 to 1st March 2019.

Project Name:

FENICS, Support Operations - Transition to Fujitsu India

Project Description:

"FENICS is a network service for sales, provided by FUJITSU.

SOP-based L1, L2 support and project management "

Project Scope:

Fujitsu, Japan migrated some of the infrastructure operation services that contains 2nd line support to India's RIM (Remote Infrastructure Management).

SOP based L1 & L2 support - Service Request fulfillment.

Oracle India Pvt .Ltd (Bangalore)

Worked as a Senior Analyst -Japan Customer Data from 3rd July 2014 to 13th October 2015.

Job Responsibilities:

·Timely and accurate day-to-day translation processing of Customer’s financial data, customer validations involving usage of Japanese language.

·Working on Oracle R12 Financials – Trading Community Architecture (TCA) forms.

·Have an understanding of creating customer data to shipment

·Working closely with onshore Alliance & Channels (Partner Sales), Oracle University, Contract team.

·Report technical issues / failures to Japan and IT teams.

Kawasaki-MK India Pvt .Ltd (Bangalore) contract

Worked as a Japanese Interpreter (HR & Admin support) from 4th April 2014 to 30th June 2014.

Cominix India Pvt .Ltd (Bangalore) 2 months contract

Worked as a Japanese Interpreter (HR & Admin support) from 1st February 2014 to 31st March 2014.

Axa Technology Shared Services Limited. (Bangalore)

Worked as a Japanese Language expert, Network Analyst. From 6 Feb 2012 to 29th January 2014.

Job Responsibilities:

· First point of troubleshooting for all network issues and outages, actively involved in Sev 1 Tickets where client impact is very high and drive through the troubleshooting process in restoring the service ASAP.

· Providing 24x7 Network support to Japan clients remotely from NOC

· Analyse connectivity problems interpret testing results with different service Providers and determine if the client equipment/circuits, vendor connection lines or Company routers are the cause and initiate measures for prompt rectification.

· Co-ordinating with service providers and Clients during outages. Follow up with Service Providers resolving issues or escalate to the appropriate Engineering Teams and/ or ATS Management.

· Coordinate Network repairs and Assist vendors/ specialists with network testing assignments and circuitry repairs designed to maximize operating capacity.

· Network Operations and Monitoring of alerts for network devices and servers received on spectrum tool for Japan, US, UK and Global Network.

· Notifying Clients through Notification Mail and placing callout on Ckt/Site outages, Status and resolution details.

· Processing of all mails received and acting on it as per the process requirement.

· Handling and managing bridge calls for troubleshooting times with customer side (Japan and Backbone Related issues) network team/service provider.

· Attending daily Client meetings to discuss the day to day activity and changes.

· Arrange site visit with NTT and Soft Bank (Japan).

· Device Back up script run by weekly.

Eclerx Services Limited. (Mumbai)

Worked as a Japanese Language expert. From 22ndAugust 2011 to 2nd January 2012.

Job Responsibilities:

Interacting with Japanese speaking clients on a regular basis via calls emails etc.

Working daily on SEO and dealing with Third party Japanese clients on SEO related queries on behalf of US based client.

Carrying out off-page optimization for Client on Japanese websites through forum posting, blog commenting, directory submission etc.

Translating technical documents from Japanese to English and English to Japanese.

Languages

Fluent in Japanese, Good level of English, Native Bengali speaker, Native level of Hindi.

Education

Title of the Degree with Branch

College/University

Year of Completion

B.A. (Hons.) in Japanese Language

Visva-Bharati University, West-Bengal

2008

Pre - Degree Exam (10+2)

Visva-Bharati University.

West-Bengal

2004

School Certificate Exam

Visva-Bharati University. West-Bengal

2002

Personal Information

Marital Status: Married

Sex: Male

Nationality: Indian

Date of Birth: October 16, 1985

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