Customer Service Administrative Support
Resume:
Ritacarol Godwin
***********@*****.***
New Castle, DE
Versatile and adaptable professional with a diverse background in customer service, restaurant hospitality, and administrative support, seeking to leverage a broad skill set and proven ability to excel in dynamic environments. Adept at quickly learning new systems, working collaboratively in teams, and delivering exceptional service.
Experience
Courier / Independent Contractor The News Journal
12/2019 – 03/2022
- Ensured timely and accurate delivery of newspapers to an assigned route, consistently meeting daily deadlines and maintaining a high level of customer satisfaction.
- Planned and optimized delivery routes to maximize efficiency, reducing fuel consumption and delivery time.
- Addressed and resolved customer inquiries and complaints professionally, fostering positive relationships and improving overall service quality.
Server IHOP
06/2018-03/2020
- Delivered exceptional service in a fast-paced environment, ensuring positive customer experiences, and addressing and resolving customer complaints with empathy and in a timely manner.
- Accurately took and processed orders, including special requests and dietary restrictions, ensuring timely and correct delivery of food and beverages.
- Promoted daily specials and upsold menu items, contributing to increased sales and achieving monthly sales targets.
- Managed cash transactions, processed payments, and balanced cash drawer at the end of each shift with a high degree of accuracy.
Aesthetician Hilary J White
06/2018-09/2018
-Conducted thorough consultations to assess client needs, provide personalized recommendations, and create customized treatment plans for optimal skin health and aesthetic goals
- Administered a variety of facial treatments, including deep cleansing, exfoliation, and moisturizing, tailored to individual skin types and concerns, ensuring high client satisfaction and repeat business
-Expertly performed lash extensions, lifts, and tints, using advanced techniques to enhance client’s natural beauty and achieve desired results while adhering to safety and hygiene standards
Bartender
TGI Fridays 03/2010 – 08/2012
BBQ 2016-2017
The Boulevard 2020 - 2024
- Crafted a wide variety of cocktails and beverages with precision, including classic and signature drinks, using knowledge of ingredients, techniques, and presentation to ensure high-quality service.
- Monitored and managed bar inventory, including ordering and restocking supplies, and tracking usage to minimize waste and control costs
- Accurately processed transactions, handled cash, and operated POS systems, maintaining financial accuracy and managing tabs effectively.
- Worked closely with bar staff and kitchen personnel to coordinate service, manage busy shifts, and maintain smooth bar operations during peak hours.
Loan Processor PHH Mortgage company 08/2012 – 09/2013
- Efficiently reviewed and processed loan applications, ensuring all required documentation was complete and accurate, and adhering to company and regulatory guidelines.
- Verified financial information, including credit reports, income statements, and employment records, to assess borrower qualifications and risk.
Education
Business Entrepreneurship – Ashford University
Aesthetician – Dawn Career Institute
Skills
Project management Microsoft Office Empathy and Compassion
Attention to detail Problem-solving Time Management
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