Human Resources Customer Delivery
Resume:
Work History
Richard
Ross
Contact
Address
Petersburg, Indiana 47567
Phone
********@*****.***
WWW
Bold Profile
Websites, Portfolios,
Profiles
https://www.linkedin.com
/in/richard-ross-404265101
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Skills
Technical knowledge
Operational Efficiency
Situational Awareness
Operations Management
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Shift Captain (Superintendent)
Celanese, Evansville
2022-02 -
Current
• Support, mentor, and motivate others
Manage safety, quality, productivity, and customer delivery promises
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Collaborated support teams including Safety, Ops
Integration, Loss Prevention and Human Resources
to develop plans to meet business objectives
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Create and Implement plans to develop support
staff
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• Daily Safety walks to ensure worker safety
Process Improvements to increase machine uptime
through elimination of NVA process.
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Served as a mentor for junior staff members,
providing guidance in areas such as conflict
resolution, time management, and goal setting for
professional development purposes.
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Streamlined inventory management processes,
reducing waste, and increasing cost savings for the company.
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Shift Supervisor
Schott-Gemtron, Vincennes
2021-05 -
2022-01
Lead and cultivate employee talent and conduct
employee reviews
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Manage safety, quality, productivity, and customer delivery promises
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• Lead Successful Kaizen of L1 and L4.
Ensured smooth operations during peak hours by
effectively managing resources and staff allocation.
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Trained new employees and delegated daily tasks
and responsibilities.
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2020-11 - Assistant Manager
2021-03
Cost Reduction
Task Delegation
Team motivation
Amazon, Evansville
• Support, mentor, and motivate others
Manage safety, quality, productivity, and customer delivery promises
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Collaborated support teams including Safety, Ops
Integration, Loss Prevention and Human Resources
to develop plans to meet business objectives.
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Submitted Improvement idea to make package
stowage safer and more efficient.
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Improved customer satisfaction by addressing and
resolving complaints promptly.
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Supervised day-to-day operations to meet
performance, quality and service expectations.
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Shipping and Logistics Manager
SRG Global, Evansville
2017-05 -
2020-11
Planned and established work schedules,
assignments and production sequences to meet
production goals
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Recommended personnel actions such as hiring and
promotions
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Recommended and implemented measures to
motivate employees and to improve production
methods, equipment performance, product quality
and efficiency
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• Enforced safety and sanitation regulations.
Managed logistics budgets and forecasting to
achieve cost-effective operations.
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Developed strong relationships with vendors, leading to improved pricing and service levels.
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Meticulously tracked shipments from origin to
destination, proactively addressing any delays or
issues that arose during transit.
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Managed a team of logistics professionals, providing coaching and guidance for career development
and skill enhancement.
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Reduced warehouse storage costs with effective
space utilization strategies.
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Assistant Manager Production
Toyota Boshoku Illinois, Lawrenceville
2016-04 -
2017-05
• Interpreted company policies to workers and
enforced safety regulations
Supervised employees, scheduled work hours,
resolved conflicts, determined salaries
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Established and adjusted work procedures to meet
production schedules, using knowledge of
capacities of machines and equipment
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Suggested changes in working conditions and use of equipment to increase efficiency of shop,
department and work crew
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Spearheaded Corrective Actions that reduced
scrap while improving productivity efforts
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Utilized problem solving tools, A3, Ishikawa Diagrams, 5 Why and Paretto to improve productivity, reduce
scrap, meet customer requirements and improve
overall efficiency.
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Supervised day-to-day operations to meet
performance, quality and service expectations.
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Improved customer satisfaction by addressing and
resolving complaints promptly.
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Operations Supervisor
Fram Filtration, Albion
2015-07 -
2016-04
Recommended personnel actions such as hiring and
promotions
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• Introducing 5S standards
Recommended and implemented measures to
motivate employees and to improve production
methods, equipment performance, product quality
and efficiency
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• Created changeover standards for department 226. Distribution Manager
Ariens Company, Jasper
2013-04 -
2015-07
Planned and established work schedules,
assignments and production sequences to meet
production goals
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Recommended personnel actions such as hiring's
and promotions
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Recommended and implemented measures to
motivate employees and to improve production
methods, service quality and efficiency
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• Spearheaded implementation of quality department Education
References
Training
and the Project for Change
• Established Budget for facility
Implemented integration of Polaris Product line into our facility.
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Led a team of distribution staff, fostering a positive work environment and promoting professional
growth.
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Developed strong relationships with vendors and
suppliers to ensure timely deliveries and accurate inventory data.
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Managed warehouse operations, ensuring proper
storage and handling of products to maintain
quality.
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Implemented new storage numbering systems,
resolved performance issues and expanded
processes to meet diverse needs.
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Certificate: Certified Continuous
Improvement Manager
MS Institute - Dowington, PA
2021-06
Excellent professional references available upon
request.
• Work well in high pressure environment.
Strong background in all phases of Logical Problem Solving.
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Skilled at organizing complex projects, defining
project priorities, and delegating tasks.
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Skilled at encouraging others and developing
rapport.
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Self-starting, goal-oriented strategist whose
confidence, perseverance and vision promote
success.
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Received MasterBrand Cabinet nomination for their
Presidents Award for leading a Machine Room Labor
Reduction kaizen.
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Major strengths in planning, problem solving and
communication.
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• AED Certified (Memorial Hospital)
• First Aid Certified (Memorial Hospital)
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