Property Manager Assistant

*** **** **** ******, *** YORK, US, ***** •

*******.**********@*****.*** • 407-***-****

GISELLE GONZALEZ

Assistant Property Manager

PROFESSIONAL SUMMARY

Assistant Property Manager with over two decades of expertise in property management, excelling in tenant relations, scheduling, and leasing. Demonstrates exceptional organizational and administrative skills, enhancing operational efficiency through effective coordination and communication. Proficient in data entry and Excel, committed to fostering positive tenant interactions and streamlining property processes.

EMPLOYMENT HISTORY

LEASING ADMINISTRATOR Nov 2022 - Sep 2024

TriStar Equities Inc.

ASSISTANT PROPERTY MANAGER Jul 2019 - Oct 2022

Century Management Services, Inc.

• Assistant property manager with a portfolio of 10 coop/condo properties

• Handle high volume of day to day calls, inquiries & email correspondence

• Prepare rent delinquent notices and ensure payment is made

• Coordinate and schedule work with contractors and resident move in/out with superintendent

• Track and update all building amenities for billing

• Review and approve vendor certificates of insurance

• Register all new residents on Building link

• Accommodate building superintendents with work orders, supplies, building notices as needed

• Prepare excel sheets for tracking of resident sublets, gym members, parking and storage spaces

• Attend board meetings

PUNCH LIST ANALYST/RESIDENT COORDINATOR Nov 2017 - Jun 2019 Elad Group (Temporary Assignment)

• Supervisor & provide contractors/laborers unit access completion of punch list work

• Tracking and revision of all scheduled work on excel sheet

• Extensive customer service communication with residents/tenants

• Schedule all punch list repairs in an effort to clear completed items

• Responsible for dealing with all owner and subtenant complaints

• Schedules repairs with owners and contractors accordingly

• Update unit reports on a day to day basis on spreadsheet

• Utilizes software such as plan grid and building link throughout the day

• Serve as translator to Non-English-speaking contractors/residents ASSISTANT RESIDENT MANAGER (ONSITE) Apr 2017 - Sep 2017 EFRO STAFFING AGENCY

• Coordinate & schedule all resident move in/move out/furniture deliveries

• Review and approve vendor insurance certificates

• Schedule work orders with maintenance staff

• Prepare and distribute building notices via building link

• Create work orders via building link

Managed lease creation, preparation, and distribution, ensuring compliance and accuracy. Oversaw rent and deposit collections, maintaining financial integrity and tenant satisfaction. Coordinated tenant transitions, optimizing move-in/out processes and scheduling inspections. Facilitated tenant communications, enhancing service through multilingual support. Collaborated with property teams to streamline operations and improve tenant experiences.

• Liaison with Leasing Office/Enter all new residents on building link

• Order office supplies/Maintenance uniforms

• Ensure work orders are completed & closed out accordingly ASSISTANT PROPERTY MANAGER/TENANT COORDINATOR/PROJECT ASST Oct 2014 - Apr 2016 HUBB NYC, NEW YORK, NY

• Assisted two residential property managers with portfolio of 27 luxury rental buildings

• Primary contact for all tenant requests/calls/scheduling & coordinating

• Handled high volume of phone and email correspondence; tenants, vendors, contractors

• Communicating all necessary memos and correspondence to tenants regarding emergencies

• Translator of Non-English speaking tenants Coordinating and scheduling daily tenant work order request on Yardi system

• Assisted the Asset Team on major building improvements and or projects

• Supervised maintenance staff of 6 superintendents/handyman

• Review and approve maintenance time sheets

• Scheduled emergency rotating calling list

ADMINISTRATIVE ASSISTANT Nov 2004 - Apr 2013

DOUGLAS ELLIMAN PROPERTY MANAGEMENT, NEW YORK, NY

• Assisted Account Executive and Property Manager with portfolio of 13 luxurious co-op/condos in NYC

• Managed shareholder, Board of Directors and vendor’s needs by answering and directing incoming calls

• Prepared correspondence to tenants and shareholders with all necessary reporting

• Prepared all building notices, tenant arrears and delinquent notices

• Updated minutes in binders and schedule minute readers as needed

• Assisted resident managers with administrative requests and payroll distribution

• Scheduled and managed execution of annual meetings within the restrictions of the buildings by-laws

• Entered tenant data on building link/voyager

EDUCATION

GED

COURSES

CERTIFICATE IN PROPERTY MANAGEMENT

NYREI

NYS SALES LICENSE Sep 2016

REEDC

CERTIFICATE IN BUSINESS WRITING

Gotham Writing School

SKILLS

Customer Service, Organization (Experienced), Administration (Experienced), Leasing, Property Management, Tenant Relations, Scheduling, Billing, Excel, Data Entry, Building Management, Translation, Project Coordination. LANGUAGES

English (Native), Spanish (Native).

ADDITIONAL INFORMATION

COMPUTER SKILLS

Giselle Gonzalez

MS Office • Outlook • Excel • Calendar • Access • Data Entry • Yardi • Voyager • BJ Murray System • Building Link • Monday.com • Avid Exchange* MRI

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