Customer Service Supply Chain

Samantha Clarke

SUMMARY

My years of experience include working as an Accounting Clerk, and a Customer Service & Salesclerk, which help me to develop my social skill. Experience in working with Excel, PowerPoint, and Microsoft Word. I am an Enthusiastic self-starter, motivated to complete tasks in a timely manner with outstanding customer service, interpersonal and communication skills.

STRENGTHS

OPAC Alpha Filing

OPAC Numerical Filing

IC3 Comp. Fundamentals

Business Etiquette

Problem Solving

Meeting Deadlines

Operate Office Machines

Insurance Fundamentals

30 WPM Keyboarding

SUPPLY CHAIN PROFESSIONAL TRAINING

Certified Logistic Technician 1/2016 - 5/2016

The Certified Logistics Technician (CLT) program covers nationally validated skills required for supply chain and logistics. The program is focused on training front line employees who work in manufacturing organizations. Students are credentialed by the Manufacturing Skills Standards Council (MSSC).

Certified Production Technician 1/2016 –5/2016

The Certified Production Technician (CPT) program covers nationally validated skills required for manufacturing. The program is focused on training relative to Safety, Manufacturing Process & Production, Quality Practices & Measurement and Maintenance Awareness. Students are credentialed by the Manufacturing Skills Standards Council (MSSC).

This program is provided by Goodwin College and in partnership with Belcan Engineering LLC.

PROFESSIONAL WORK HISTORY

Collins Aerospace, Windsor Locks, CT

SAP Support 02/2019 - Present

●Implementing workflow request to update SAP Part number files for Quality notes, for Quality plans, create QIRs, create Alerts, create MPNs, and turn on/off PPAP.

●Review the drawings for active parts for S/N requirements with subsequent SAP update.

Collins Aerospace, Windsor Locks, CT

Quality Clinic (MES) Dropship 10/2017 – 01/2019

●Inventory on Dropship, CRM, and Military parts

●Emailing buyers as a reminder as to what is needed for the part to be ship

●Provide Tracking number for shipped parts if needed

●Checking in SAP to see if Part is picked to ship

●These are some of the SAP T-Code used to do Dropship:

oQM02

oMMBE

oQM11

oVL02N

Belcan Engineering, LLC, Windsor, CT

Human Resource Assistant 09/2017-10/2017

●Assisting with the day-to-day efficient operation of the HR office

●Maintaining employee files and the HR filing system

●Collecting employment and tax information

●Ensuring background and reference checks are completed

●Preparing new employee files

●Answering employee questions

Belcan Engineering, LLC, Windsor, CT

Purchasing Administrator\ UTAS 12/2016 - 09/2017

●Review and process requisitions into purchase orders for incoming repair/overhaul units including drop shipment orders

●Ensure accurate pricing per contractual obligations

●Interact with customers on a day-to-day basis

●Authorize purchase orders within assigned limits

●Create/Update PO processing procedure documentation

Belcan Engineering, LLC, Windsor, CT

Recruiting Assistant\ Belcan Group Service 10/2016 – 11/2016

●Prescreen applicants over the phone and\ or through e-mail.

●Assists other team members during heavy recruitment times.

●Responds to inquiries from managers or applicants within in a timely manner

●Download all relevant candidate documents into the database

●Update and maintain candidate records throughout the recruiting process

Belcan Engineering, LLC, Windsor, CT

Supply Chain Management- Aftermarket Support\ Pratt & Whitney 07/2016 - 10/2016

●Ran daily SharePoint Reports

oExternal Vendors Report (Report from open orders –show who is late)

oPurc Queue (Task Queue)

●Ran Weekly/Monthly OTD (Overturn Time)

●Edited New Orders, based on if the unit was received or not

●Upload EP10’s (This is a document required by UTAS that shows that we evaluated a quote based on 65% of purchase price or has a contracted price)

Belcan Engineering, LLC, Windsor, CT

Engineering Assistant\ Pratt & Whitney 05/2016 – 07/2016

●Data collection and posting to Excel files and or data bases

● Updating word documents and presentation materials with engineering data and information for the Systems Integration team. Create Status Reports.

Unemployed 2/2014 - 05/2016

Market Track, Montego Bay, Jamaica 1/2014 – 2/2014

Research Associate

Identified specifications of products to be marketed and reported findings to supervisor. Operated computer to create reports and used copier and fax machine.

Global Gateway Solutions, Montego Bay, Jamaica 10/2013 – 1/2014

Customer Service & Sales

Attracted potential customers by answering product and service questions. Updated account information on computer. Provided friendly and courteous customer service

Unemployed 5/2013 – 10/2013

D.O. Gooden Accounting Service, Montego Bay, Jamaica 2/2012 – 5/2013

Accounting Clerk

Posted invoices, checks and currency transfers to customers’ accounts via quick books data system. Copied materials filed and took messages.

EDUCATION

Manchester Community College

Associate Degree, Accounting & Business Administration GPA: 3.14 2018-2022

Goodwin College, East Hartford, CT 2016

•Certificate, Certified Logistics Technician

•Certificate, Certified Production Technician

Hartford Job Corps Academy, Hartford, CT 2015 – 2016

•Certificate in Insurance/Finance Services

• Microsoft Office Certifications – Word, PowerPoint, Excel

•IC3, Internet and Core Computing Certification

•Insurance Fundamentals

HEART Trust/NTA, Hanover, Jamaica 2010

• Certified Accounting Clerk (NVQJ) Level 2

Irwin High School, Montego Bay, Jamaica 2006 – 2009

•High School Diploma

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