Advisor or manager

Cell: 626-***-****

Home: 626-***-****

Email Address:

*********@*****.***

Jae M. Lee

Highlights

Experience

Over 35 years of ownership, management, sales, and marketing skills. Understand the true meaning of, “taking ownership of the business.” Understand the constant market changes; adapt and adjust. Always in favor of long-term solutions over short-term fixes. Excellent verbal and written communication skills, and presentation skills as well. Proficient in Office Programs; Word, Excel, PowerPoint, and Access. Maturity to work under any pressured environment.

Leadership by example, delegation, and motivation skills: Have had an honor to train and develop hundreds, if not in thousands young people throughout my career.

Ability to localize, or centralize business logistics depending on the needs. Understanding of Macro or/and Micro functions of the business. Design and perform responsible fiscal accounting.

Ability to see outcome and end-results designed by meticulous pre-planning. Understand the important role of business in community involvement. Fortunate enough to participate various functions and learn purposes at different tiers in the industry; Manufacturing, Distribution, Wholesales, Retails, and Service Sector.

Physically and mentally fit for any tasks.

June 2023 - Current. Diamond Honda, CA

§ Create a long-term repair roadmap by putting customers’ concerns first, and explaining the benefits on both for the vehicle and the savings for the future repairs.

§ Always make sure customers’ concerns: their view points are reflected, and same time never put myself and the company into a compromised situation.

§ Ascertains repair concerns and problems by listening to customer's point of view; clarifying concerns by conducting inspections, test drives, checking vehicle maintenance records, examining service schedules, and submit it to the technician’s understanding.

§ Verifies warranties and service contract coverage by examining records and papers from Honda and outside insurers. explaining provisions and exclusions.

§ Complete estimates by cost of parts and labor; calculating customer's payment, including deductibles if under outside coverage.

§ Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures;

§ Maintains customer rapport by explaining estimates and expected time of return of vehicle; obtaining customer's approval of estimates; obtaining and providing customer contact information and follow through.

§ Maintains automotive records by recording problems and corrective actions planned.

§ Prioritize required services.

§ Using Reynolds and Reynolds, IN Reports, and My Karma software. Sep. 2022 – May 2023 Puente Hills Hyundai, CA

Service Advisor

§ Create a long-term repair roadmap by putting customers’ concerns, first and explaining their benefits; on both for the vehicle and the savings for the future repairs.

§ Ascertains repair concerns and problems by listening to customer's point of view; clarifying concerns by conducting inspections, test drives, checking vehicle maintenance records, examining service schedules, and submit it to the technician’s understanding.

§ Verifies warranties and service contract coverage by examining records and papers from Hyundai as well as outside insurers. explaining provisions and exclusions.

§ Complete estimates by cost of parts and labor; calculating customer's payment, including deductibles if under outside coverage.

§ Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures;

§ Maintains customer rapport by explaining estimates and expected time of return of vehicle; obtaining customer's approval of estimates; obtaining and providing customer contact information and follow through.

§ Maintains automotive records by recording problems and corrective actions planned.

§ Prioritize required services.

§ WebDCS, Hyundai Access, and DMS Track software proficient.

§ Add-on sales when necessary; never oversell!

July 2006 – May 2021 Domo Sushi Restaurant

Owner / Maintain approx. 750,000.00 to $1.0 mil. in annual sales. Owner chef, manager operate.

President / Head Chef

§ Honed knife skills; cutting all live fish, shell fish, etc.

§ Quality control of inventory; develop order skills to minimize, if not eliminate waste perishables items.

§ Plan many special outdoor events; corporate parties, individual parties, and more.

§ Set a systematic planning to maintain higher standard and excellence compliance records on health code constantly; daily, weekly, monthly or periodical cleaning list both kitchen and sushi bar. (We only get inspected literally once a year.)

§ Responsible for daily management; administration, purchasing, marketing, advertising, customer service, kitchen logistics, payroll, vender relationship, and human resources.

§ Constantly develop and create new marketing promotions and menu creation.

§ Overcome stereotype racial and or gender barrier for all position. I have trained 2-females from a dishwasher position to a sushi chef in 4 years of time frame.

§ Participation in local schools, and charities for donations and meal contribution programs.

Over 15 years of Japanese cuisine development. In house specialty- Blue Fin Tuna cutting open exhibition at the site by yours truly. Oct. 1995 – Dec. 2006 Standard Motor Products, Inc. Long Island City, NY Area/Territory Manager

§ Worked for one of the largest Automotive Engine Management Computer Components Manufacturer in the U.S.A.

§ Specialized knowledge on Engine Management components; from older system to electronic system, HVAC components, and Brake System components.

§ Able to manage one of the highest volume territories in the country; Started as 2.6 million dollars territory to 4.4 million dollars at the time valuation.

§ Required frequent traveling for major client change over planning; From Hawaii to most states in U.S.

§ Interaction with local distributorship: owners, general managers, and sales managers.

§ Implement automotive technical training courses at all levels; professional technicians, local countermen, and consumers.

§ Setup new accounts; opening orders, physical setup, inventory control using any POS system, product knowledge seminars, and more.

§ Design and implement marking strategy with distributorship annual bases to achieve the goals for both, distributor and my company.

§ Company representative at the annual international convention, SEMA in Vegas as a translator. (Korean & Spanish)

§ Voted 2 times as “Area/Territory Manage of The Year” in 2001, and 2003. Proficient in sales presentation skills using visual aids, including Power Point. May 1988 – Apr. 1995 Road Runner Auto Parts Eagle Rock, Ca Sole Proprietorship

§ Own and operate sales of aftermarket automotive parts.

§ Responsible for daily management; administration, purchasing, marketing, advertising, customer service, payroll, and vender relationship.

§ Responsible of logistics of all delivery to local shops.

§ Working with the local human resources to keep the business within the community.

§ Working with the manufacturers to gain credit lines, rebate programs, bulk purchases, dropship programs, and field work to gain the trust of professional technicians.

§ Learning an experience as a true businessman

§ Responsibility of maintenance of regular accounts’ weekly billing and receiving.

Education

Military

Records

Language

Personal

Achievement

May 1984 – April 1988 Super Trak Auto Parts Los Angels, Ca Store Manager

§ In charge daily transactions of P&L report, payroll spending, employment hiring, loss prevention, monthly plan-o-gram layouts customer services and more.

§ Original marketing and sales concept contributor to retail parts supplier predicting future market changes: I was responsible to elaborate and structure the idea of “Super Trak Auto Part” which opened up the idea of staging and supplying parts to the local shops because of market changes; I would gladly explain the concept if I get the opportunity for an interview. My concept is now widely used by all of retail parts suppliers.

Jan. 1980 – Jan. 1983

82nd Airborne Special Unit 319th. Ft. Bragg, NC, US Army Airborne Training (Total of 62 military parachute jumps.) Jungle Warfare Training (Only available to special units at that time.) Urban Combat Warfare Training

Combat Readiness Training

Weapon/Arms Specialist Training

U.S. All Army Boxing Team 1980,1981, 1982

U. S All Army Boxing Champion 1982, runner-up in 1980, 1981. Honorable Discharge in 1983

Fluent in Korean, verbal & reading skills.

Fluent in conversation & reading skills in Spanish. Happily married for 37 years.

Raised 3 children –now all adults.

Having an honor to educate and train hundreds of young people over the years. 1988 –1989 Citrus College Covina, Ca

Computer Science (did not finish)

1984 – 1987 LA Trade Tech College L.A. Ca

Graduated with Automotive Science Degree/ AA

1977 – 1979 Hollywood High School Hollywood, Ca

General Education

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