Dining Room Customer Service

Starlette Redman

****.*********@*****.*** 928-***-**** Cumberland, MD

Summary

Hospitality professional with over 15 years of experience. Skilled in preparing menu items and maintaining quality standards, with strong background in teamwork and high-volume dining environments. Proven ability to support culinary staff and enhance guest experiences through efficient service and attention to detail. Work Experience

Gateway Center

Kitchen assistant/Teachers aid Cumberland Maryland Aug 2021 - Dec 2024

• Supports culinary staff by preparing ingredients, maintaining kitchen cleanliness, and assisting in meal preparation, while also aiding teachers by organizing educational materials and supervising children during activities at Gateway Center.

Lashbaugh's Bar & Grill

Waiter/Bartender Cumberland, MD May 2022 - Jul 2022

• Replenished dining room supplies, including linens and wrapped silverware, to ensure a seamless dining experience for guests.

• Answered customer inquiries and managed phone requests efficiently, enhancing overall customer satisfaction.

• Supported wait staff with timely food delivery and guest requests, maintaining well-stocked condiments and drink stations.

Mandarin House

Waiter/Bartender Payson, AZ Jul 2021 - Sep 2021

• Managed dining room inventory, including linens and silverware, ensuring timely replenishment to maintain seamless service.

• Provided customer service by addressing inquiries, assisting with product selections, and efficiently handling phone requests.

• Supported wait staff with food delivery and guest requests, contributing to exceptional guest experiences through attentive service.

Ayothaya Thai Cafe

Prep Cook Payson, AZ

• Ensured compliance with health and safety standards by inspecting and maintaining sanitary food preparation areas, as well as cleaning kitchen equipment and utensils.

• Enhanced kitchen efficiency by streamlining processes and mentoring team members, resulting in a measurable increase in productivity.

• Prepared and organized food items, including slicing meats and managing inventory, to support seamless kitchen operations and timely dish assembly.

Education

Allegany College of Maryland

Associates of Sciences, Culinary techniques Cumberland Maryland Dec 2024 Allegany College of Maryland

Associates of Arts, Hospitality management Cumberland Maryland Dec 2024 Allegany Community College

Business Management, Business Management Cumberland, MD Eastern Arizona College

Some college (No degree), Psychology Payson, AZ

Argosy University

Chandler, AZ

Certifications

Serv Safe 2024

Skills

High-Volume Dining, Creative Problem Solving, Business Development, Heavy Lifting, Customer Needs Assessment, Time Management Skills, Excellent Communication, Excellent With Kids, Client-Focused, Positive Learning Process, Multi-Task Management, Pleasant Personality, Outgoing Attitude, Multi-tasking, Team Player

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