Collection Specialist Sales Representative
Resume:
MELODIE MORGAN
Ohmaha, NE *****
*********@*****.***
CAREER OBJECTIVE
Seeking to secure a Collection Specialist position, within an established financial institution, where I can utilize my prior work experience, academics and leadership skills.
PROFILE
A quick to learn individual with a great aptitude of adjusting and adapting to assignments. Career focused with exceedingly developed skill sets. Always seeking to perform with integrity, all while maintaining a high standard of what an employer requires.
SKILLS
Quick to learn
Self-motivated
Attentive to detail
Ability to learn new technologies
Work independently or with a team
Strong organizational and analytical skills
Reliable work ethic demonstrated through attendance
Ability to analyze and problem solve
Effective communicator with clients and with all levels of management
Proficient with MS Word, Power Point, Outlook, and Excel
WORK EXPERIENCE
03/2022 – 09/2023 Radius Global Skipped traced accounts: bankcards, retail credit cards, consumer loans,
Healthcare, student loans, alternative financial lenders
Follow federal and state laws with debt collection
Collect payments on past due accounts
Update customer files after securing payments
Outbound calls for collection of payments
Offer repayment plans
Recording of verbal confirmation of commitment to repay debt
Issuance of statements of delinquencies
Purge records of debt paid
Report satisfied debt to credit bureaus
Forward delinquent accounts to credit bureaus
Solutions
Third-party Collections
02/2020 – 02/2022 ARS National Services
First Party Collection Specialist
4/2019 – 02/2020 TRUGREEN
Residential Sales Representative
Promotes residential lawn care services to new and existing customers through telemarketing and door-to-door sales
Sells residential lawn care services, tailoring to the needs of customers, to achieve weekly sales goals
Generates additional sales revenue by cross-selling and up-selling to current customers
Recognizes target residential areas for sales on a weekly basis
Communicates with potential customers to explain type and value of services or products
Estimates prices, negotiates with customer, and closes the sale
Collects customer contact information for database
Schedules date of service for customers
Prepares and maintains accurate sales reports
1/2018 – 3/2019 ADT SECURITY SERVICES
Retention Specialist
Retained ADT residential customers via inbound/outbound phone calls and/or correspondence
Resolved complaints and retained the customer
Maintained an acceptable save rate percentage and productivity level
Responded to customers correspondence and Internet E-mails
Enforced company policies to ADT users
Settled billing related concerns independently by utilizing billing applications, policies and procedures
Provided feedback to ADT management related to customer inquiries
Identified operational and potential issues related to systematic concerns
Research and resolve customer accounts and issues
Resolved customer complaints, independently, with minimal management involvement
9/2014 – 10/2017 FROM YOU FLOWERS
Fraud Service Representative
Analyzed transactions to identify undetected frauds and correlated activities such as highly suspicious activity
Reviewed, identified and deterred fraudulent activity through examining available information via multiple internal and external tools
Observed trends to proactively identify characteristics of "good" vs. "fraudulent" orders
Placed inbound and outbound calls to and from consumers related to potentially fraudulent activities
Reduced fraud losses while improving customer service experience & protection
Provided excellent customer service to escalated calls when required
Managed multiple projects simultaneously
Initiated fraud claims and providing information on existing fraud and dispute claims
Partnered with multiple departments to service fraud and dispute issues
Documented fraud alerts, building case files, and escalating fraud alerts to appropriate groups
EDUCATION
2015 – Current STRAYER UNIVERSITY
Degree: BA (in process)
Major: Business Management
2013 UNIVERSITY OF PHOENIX
Degree: AA (completed)
Associates of Arts: Concentration of Elementary Education
REFERENCES
Candy Sims
Legal Assistant
Angela Warhurst
Realtor
Delilah Brooks
Retired Teacher
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