Customer Service Representative
Resume:
Damian Balfour
Las Vegas, NV *****
*****************@*****.***
Professional Summary
Professional hard-working individual searching for an organization that will match my skills & passion with opportunities to learn & progress.
Eager to apply years of related experience to add value to any company and team. Multi-talented and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Positive Psyche-Las Vegas, NV
February 2024 to Present
• Provided exceptional customer support via phone, email, and chat channels
• Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
• Maintained a high level of professionalism and empathy while addressing customer concerns
• Managed a high volume of incoming calls and emails in a fast-paced environment
• Documented all interactions with customers accurately and thoroughly in the CRM system
• Collaborated with cross-functional teams to escalate complex issues for prompt resolution
• Identified recurring customer issues and worked with the product team to implement long-term solutions
• Assisted customers with product setup, installation, and troubleshooting procedures remotely or onsite when necessary
• Provided guidance to customers on using software applications or online platforms effectively
• Offered personalized recommendations based on individual needs to enhance the overall customer experience
• Participated in regular training sessions to stay updated on product features, enhancements, and industry trends
• Developed deep expertise in company products/services through continuous learning initiatives
• Managed customer escalations by investigating issues thoroughly and providing timely resolutions
• Collaborated with the QA team to identify and report software bugs or usability issues
• Maintained a positive and professional attitude when dealing with challenging customers
• Implemented strategies to reduce average handle time while maintaining high-quality support interactions
Inbound Sales Representative
AGR Group Nevada-Las Vegas, NV
January 2021 to February 2024
• Sold Natural gas and Electricity
• Handled all prospective client correspondence, including calls and emails
• Identified sales opportunities and acted on leads
• Consistently met or surpassed quotas of 15 to 20 sales per week
• Established and maintained relationships with customers
• Scheduled meetings with prospective customers
• Confirmed emails, phone numbers and contact information
• Explained and negotiated contracts, sales agreements and service agreements
• Was able to showcase product knowledge and address concerns of customers and clients
• Provided outstanding customer service
Crew Member/Cashier
McDonald's-Las Vegas, NV
August 2020 to December 2020
• Handled customer care
• Operated the cash register
• Maintained a positive relationship with coworkers
• Provided friendly service
• Received and routed phone and online orders
• Worked well in a fast-paced, high pressure environment
• Greeted and served customers
• Answered customer questions
• Answered and made phone calls
• Worked at the drive thru and front counter
• Took cash and credit card payments
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• Provided customer service with a smile
• Restocked supplies
• Prepared food and stocked the fridge and freezer
• Maintained store cleanliness
• Assisted Managers with Counting cash drawers and the safe Freight/Cashier
Dollar Tree-Las Vegas, NV
August 2020 to December 2020
• Opened and closed store
• Greeted every customers and guests
• Assisted customers and guests as needed
• Helped customers and guests find what they are looking for
• Resolved customer and guest complaints
• Operated cash register[s]
• Counted out cash drawers
• Handled refunds
• Stocked merchandise
• Assisted managers with counting out the safe
School Safety Agent
Neu-Life Community Development-Milwaukee, WI
June 2018 to February 2019
Verified school ID and communicated with visitors to ensure only authorized entry.
● Patrolled school property and mitigated risk or reported incidents.
● Ensured safety of school grounds and surrounding public areas.
● Offer medical assistance when needed.
● Worked both independently and collaboratively to resolve urgent issues, which included child minoring and safety incidents.
● Offered every employee, visitor and customer courteous and professional support.
● Remained flexible in rapidly changing environments and adapted to developing situations.
● Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
Banquet Set Up/ Front Desk
Hilton Garden Inn-Milwaukee, WI
September 2015 to May 2018
• Answer calls
• Assist with tech support
• Documenting
• Assisting with registry/check-in/check-out
• Inputting data as needed
• Directing calls to departments
• Performs light maintenance tasks as needed.
• Vacuum meeting and banquet rooms.
• Replaces light bulbs in meeting rooms.
• Sets up and tears down meeting and banquet rooms as prescribed on the function sheets.
• Place clean dishes, utensils, or cooking equipment in storage areas Organizes and cleans banquet storage, audiovisual area, linen storage shelves and the pop/beer cage.
• Cleans the beer cooler, back kitchen, banquet bars and liquor storage rooms.
• Assists in keeping the property clean inside and out as assigned.
• Assists kitchen and banquet wait-staff in serving banquets, .
• Sets up and serves meeting/banquet breaks.
Banquet Set Up
Banquets
Pfister Hotel-Milwaukee, WI
July 2015 to May 2017
Performs light maintenance tasks as needed.
• Vacuum meeting and banquet rooms.
• Replaces light bulbs in meeting rooms.
• Sets up and tears down meeting and banquet rooms as prescribed on the function sheets.
• Place clean dishes, utensils, or cooking equipment in storage areas Organizes and cleans banquet storage, audiovisual area, linen storage shelves and the pop/beer cage.
• Cleans the beer cooler, back kitchen, banquet bars and liquor storage rooms.
• Assists in keeping the property clean inside and out as assigned.
• Assists kitchen and banquet wait-staff in serving banquets, .
• Sets up and serves meeting/banquet breaks.
Banquet Set Up
Education
Some college
Communications Milwaukee Area Technical College
October 2015
High school diploma in High School or Equivalent
Urban League Academy High School - Milwaukee, WI
October 2013 to December 2013
Skills
• Construction
• Banquet Experience
• Facilities Maintenance
• Inventory
• Customer Service
• Menu Planning Experience
• Stocking
• Repair
• Performance Improvement
• Security
• Mathematics
• Writing Skills
• Supervising Experience
• Sales Experience
• Handyman
• Drywall
• Computer Literacy
• Sales Support
• Retail
• Customer Support
• Event Planning
• Microsoft Outlook
• Hospitality
• Microsoft Excel
• Upselling
Assessments
Call center customer service — Proficient
January 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Front desk agent (hotel) — Proficient
December 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
January 2024
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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