Regional Operations Director
Resume:
Skills
Microsoft Excel (Experienced)
Management (Experienced)
PowerPoint
Training
Outlook
CPR
ICD-10
CPT Coding
Medical Billing
EMR Systems
Market Analysis
Epic
Medical Office Experience
Insurance Verification
ICD-9
Medical Coding
Accounting
Behavioral Health
Business Development
Operations Management
Recruiting
Community Relations
Sales
Professional summary
Medical Practice Manager and Regional Director with 20 years of expertise in medical office, facilities management and business development. Demonstrates proficiency in community relations, ICD-9/10 coding medical billing/marketing/business development, and staff training, consistently driving operational efficiency and patient care improvements. Passionate about leveraging skills to foster growth and innovation in a progressive healthcare environment.
Employment history
Jani king (Franchise) Regional Operations Manager Baton Rouge, LA May 2020 - Present
HEATHER HEDDEN
MEDICAL PRACTICE MANAGER,
FACILITES REGIONAL DIRECTOR
Prairieville, US, 70769
********@*****.***
Manage regional operations, ensuring efficient staff management and hiring processes.
Expand client base through targeted sales and marketing efforts. Foster strong business relationships by conducting meetings with new business owners.
Ensure seamless operations and client satisfaction by stepping in during staff absences.
Implemented strategies resulting in measurable improvements in operational efficiency and customer acquisition.
Provided operational support during staff absences, ensuring uninterrupted service and client satisfaction.
Increased client retention by 20% through proactive client engagement and personalized service strategies.
Mentored and trained staff, improving overall team performance and ensuring consistent high-quality service delivery. Apollo Behavioral Health Hospital Director of Intake & Marketing Baton Rouge, LA Dec 2018 - Mar 2019
OLOL Wound & Hyperbaric Center Our Lady of the Lake Regional Medical Center, Healogics Wound Centers Program Director Baton Rouge, LA
May 2012 - Jun 2018
Manage daily referrals and admissions, ensuring physician oversight and seamless patient intake. Oversee recruitment, hiring, training, and scheduling of intake nurses for 24/7 coverage. Collaborate with ER Social Workers to identify potential patients, fostering community relations. Lead weekly leadership meetings and present monthly reports to the CEO, driving strategic decisions. Implement data-driven strategies for patient referrals, achieving measurable increases in successful admissions.
Directed recruitment and training of intake nurses, ensuring a 24/7 coverage, resulting in a 15% improvement in service availability.
Partnered with ER Social Workers to identify potential patients, strengthening community relations and increasing patient referrals.
Developed and implemented data-driven strategies for patient referrals, achieving a 25% increase in successful admissions.
Led weekly leadership meetings and presented monthly reports to the CEO, facilitating strategic decisions and operational improvements.
Directed two service lines, managing daily patient volume, scheduling, and insurance authorizations. Ensured accurate charge entry and reimbursement, maintaining compliance with ICD-10 and CPT codes. Conducted revenue cycle audits and profitability reports, aligning with budget and expense targets. Recruited and trained physicians and staff, enhancing clinical preparedness and operational efficiency. Collaborated with hospital administration and various departments to improve clinic flow and compliance. Streamlined insurance authorization processes, leading to a 10% increase in claim approval rates. Mentored and developed staff, fostering a culture of continuous improvement and professional growth. Implemented a new scheduling system, increasing patient throughput by 25% and reducing cancellations. Monitored compliance with medical coding standards, achieving a 98% accuracy rate in billing and coding. Led two service lines, enhancing patient volume management and insurance authorization efficiency, resulting in a 10% increase in claim approvals.
Conducted revenue cycle audits, aligning reports with budget targets and achieving a 98% accuracy rate in billing and coding compliance.
Covenant Dove/Sava Senior Care Regional Sales/Admissions Director South Carolina Dec 2010 - May 2012
Lincare Respiratory - Territory Rep Medical/Respiratory Seneca, SC Apr 2008 - Dec 2010
Gentiva Health Services Account Executive Greenville, SC Aug 2004 - Apr 2008
Education
MBA in Healthcare Administration Southern Wesleyan University Central, SC Sep 2007 - May 2009
Graduated with 4.0 GPA
Bachelor of Science in Marketing The University of South Carolina Columbia, SC 1992 - 1996
Graduated with 3.8 GPA
Directed and mentored admissions teams across 10 facilities, improving efficiency and growth. Cultivated relationships with physician groups, boosting patient referrals and admissions. Formulated and implemented business plans, leading to measurable growth in resident admissions. Standardized admissions processes and conducted sales training, consistently achieving top census goals. Led cross-functional teams in admissions, enhancing collaboration and driving a 22% increase in resident admissions.
Spearheaded marketing initiatives, driving a 25% increase in regional admissions through strategic campaigns.
Coordinated with cross-functional teams to streamline the admissions process, reducing onboarding time by 20%.
Analyzed market trends and competitor strategies, leading to the development of targeted sales approaches and a 15% boost in referrals.
Pioneered innovative outreach programs, significantly enhancing community engagement and increasing patient intake by 30%.
Promoted respiratory products to healthcare professionals, exceeding all sales targets. Conducted 50+ weekly sales calls, boosting product adoption in hospitals and clinics. Enhanced client relationships, increasing repeat business and referrals by 15%. Secured contracts with major healthcare facilities through compelling presentations. Analyzed market trends, contributing to a 10% rise in regional sales. Partnered with healthcare providers to implement tailored solutions, enhancing patient outcomes and driving a 20% sales increase.
Optimized sales strategies, achieving a 10% increase in regional revenue through market trend analysis. Managed 40-50 weekly sales calls, organized educational programs, and achieved revenue growth. Exceeded sales targets by planning annual goals and developing effective marketing strategies. Collaborated with healthcare professionals to enhance service awareness and referral relationships. Conducted SWOT analysis to align sales efforts with market opportunities and threats. Maintained detailed records of sales calls and client interactions, earning monthly and quarterly awards. Executed targeted sales campaigns, resulting in a 15% increase in client acquisition within the first year. Utilized data-driven insights to refine sales tactics, boosting quarterly revenue by 10% consistently. Additional information
Certifications and Licenses
• Driver's License
• BLS Certification
Additional Information
Medical Assistant
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