Help Desk Analyst
Resume:
.
CONTACT
Birmingham, AL *****
**************@******.***
Bold Profile
SKILLS
Excellent Communication
Organizational Skills
Dependable and Responsible
Good Telephone Etiquette
Public Speaking
Team building
Networking
Flexible and Adaptable
Activity Planning
Age-Appropriate Activities
Schedule Management
Sports knowledge
Equipment Setup
Program operation
Inclusivity Practices
Safety Monitoring
Administrative Leadership
Computer Skills
Facility Management
Scheduling Events and Programs
Equipment Maintenance
Time Management
Facilities Management
Safety Training
Team Leadership
Youth Behavior Management
De-Escalation Techniques
Friendly, Positive Attitude
Safety awareness
Transportation Logistics
Physical Fitness
Recreation Programming
Safety standards implementation
Computer Proficiency
Staff Scheduling
Decision-Making
Recreational Program Planning
Inventory Management
Teamwork and Collaboration
Activity Coordination
Event Coordination
Activity Planning and Coordination
Emergency Response
Disability Awareness
Instructional coordination
McAfee, CMS/ETP, cloud-based log management, SSL certificate configuration and Management, BMC Ticketing, VPN Systems and Networks firewall
Microsoft Office 365, Active Directory, Azure, Dreamweaver, and Adobe.
Wire shark, PFSense, DNS servers, mail server
PC/Laptop Repair including exchanging hard drives, replacing laptop screens, Memory upgrading,
and Motherboard replacement
Windows 10; Windows Server; Linux, and Ubuntu.
CERTIFICATIONS
Bullying, Hazing & Inappropriate Behavior
Afterschool Security
Sportsmanship
Title IX
ACL Injury Prevention
NCAA Eligibility
ACCOMPLISHMENTS
The National Society of Collegiate Scholars Honor Society
Golden Key International Honor Society
IT Specialist with over 20+ years of experience in Installation, Design, & Repair. I also have 5+ years of Help Desk experience that includes, Email monitoring and repairing. I have an Associate Degree in Information System and Applied Science. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
WORK HISTORY
May 2021 - Current
Administrative Clerk City of Bessemer, Bessemer, Al
Provides clerical support to a department by processing mail, maintaining office equipment, attending and taking notes at meetings, transcribing minutes, processing forms, making copies, and/or gathering documentation
Provides service to internal and/or external customers
Works within a database and/or hard-copy files to create and update files, research and track information, and create reports ensuring the security and confidentiality of the records are maintained
Creates or maintains departmental communication by maintaining the public areas of a department, answering departmental phone lines or emails, tracking internal communications, maintaining departmental schedules or calendars, and creating or editing correspondences coming from the department
Procures and/or manages inventory (i.e., supplies and equipment) to ensure the products and services are available to meet the operational needs of each department
Generates and processes invoices and/or payments.
January 2009 - January 2019
Special Events Staff Member CITY OF BIRMINGHAM - CROSSPLEX, Birmingham, AL
Performed setup and take down of Concert Equipment
Conversions from Track & Field equipment to Volleyball Floor Plan for Birmingham Crossplex.
Facilitated smooth transitions between event segments through effective stage management and cueing techniques.
Welcomed guests to events, checked invitations, and oversaw proper seating.
Set up event facilities and equipment, cleaned areas, and organized supplies.
Reported any damage or maintenance issues to manager.
Managed inventory and storage, ensuring all necessary supplies were readily available for each event.
Collaborated with team members to ensure seamless coordination of event activities and guest services.
Provided professional services and support in a dynamic work environment.
Excellent communication skills, both verbal and written.
Cultivated interpersonal skills by building positive relationships with others.
January 2007 - January 2008
Help Desk Technician AT&T, Birmingham
Troubleshot phone calls for internet Issues
Resolved email issues, Reset and or order Routers and Modems; also resolved Printer, Scanners, and other Peripheral Issues
Reset Passwords through Active Directory.
May 1992 - December 1993
Help Desk Technician TELETECH, Fairfield, AL
Monitored and managed email spam filters, and firewalls
Troubleshot and resolved connectivity issues and VPN Issues, Evaluated computer malfunction issues.
EDUCATION
June 1992
Associates Degree in Computer Science
PHILLIPS JUNIOR COLLEGE, Birmingham, AL
Bachelor’s Degree in Cyber Security (currently) Cybersecurity
PURDUEGLOBAL UNIVERSITY, West Lafayette, IN
.
FREDRICK D. THOMAS, SR.
sr
Contact this candidate