Strong communication, collaboration and relationship management skills

John W. Frierson III

Monroe, GA *****

*****.*********@*****.***

John W. Frierson III

Project Coordinator/Project Management

**/** – 12/2024 Femasys, Inc. Atlanta, GA

Customer Experience Manager

● Served as the primary point of contact for new and existing customers addressing inquiries, providing product information processing orders and resolving issues

● Collaborated with external Field Sales Representatives to provide support and assistance in achieving sales targets

● Utilized background in Business Development to identify new customers and key decision makers in target markets then providing information to the Sales Representatives

● Established and implemented accurate tracking methods to record sales activities, customer service interactions and Sales Representatives product inventory stock to provide updates to senior level management on a weekly basis

● Served as liaison between the Sales Representatives, Manufacturing and Finance teams to ensure positive customer experience and timely order fulfillment

● Implemented the process and procedure, including requirements, for international shipments which was previously undeveloped

03/23 – 07/2024 Label Source, Inc. Atlanta, GA

Quality / ISO Manager

● Ensured compliance for all regulations, policies, work procedures and instructions relating to the company.

● Responsible for the creation and development of documents related to the quality system/quality manual

● Responsible for PPAPs, First Article Inspections and other standards and requirements related to product testing protocols

● Responsible for scheduling and facilitating Management Review Meetings

● Prepared for and participated in annual ISO 9001 certifications and audits

● Oversaw the investigative and resolution of customer complaints regarding technical or quality issues

09/21 – 03/23 L.B. Foster Atlanta, GA

Project Manager

● Supported the transit rail construction and maintenance projects from point of sale to completion with a primary focus on meeting customer specifications and design requirements, scheduling of material procurement and deliveries, supply chain purchasing and budget management for each project

● Corresponded directly with customers and vendors regarding project needs

● Worked closely with Engineering to provide technical support to, sales, customers and vendors

● Generated subcontractor and/or vendor submittals in compliance with project specifications, including engineering shop drawings, lab test data and reports, installation manuals, project schedule, etc.

● Wrote detailed supplier purchase orders, coordinated production schedules with vendors and customers, scheduled shipments and deliveries and invoiced customers

● Provided accurate monthly financial forecasts for each project and managed project budget in JD Edwards

● Responsible for 15 plus projects at any given time at varying stages of completion

● Coordinated and lead project meetings with customers and vendors including some off-site travel to customer construction and maintenance project sites and vendor production facilities across the U.S

● Responsible for reviewing and approving customer and supplier contracts and delivering the appropriate amount of risk mitigation

01/21 – 08/21 ITW Labels Bogart, GA

Account Service Representative

● Developed on-going relationships with customers making the process of material ordering a seamless operation

● Ability to read and understand blueprints, determine materials and print process to produce part and quote tools when required

● Performed contract review upon receipt of order to ensure accuracy of part number, revision level, quantity, established pricing, ship-to address and method and terms and conditions

● Entered sales orders and manufacturing order information into the system to generate job tickets for production

● Worked closely with all departments including Quality, Graphics, Production and Sales to ensure all aspects of the customer order were addressed

01/13 – 10/20 Elekta, Inc. Atlanta, GA

Project Coordinator

● Supported the Order Fulfillment Process from Sales contract ‘ready’ to Production ‘ready’ to ensure the delivery of Elekta’s product portfolio (Brachytherapy, Treatment Solutions, Oncology Informatics, Radiotherapy and Radiosurgery) to the customer for installation

● Represented the department at weekly project planning meetings with four Product Supply Centers for the scheduling of shipments to a third-party storage facility or directly to the customer site

● Ensured all contractual third-party items were purchased to meet the forecasted installation date by evaluating lead times with the vendors

● Communicated regularly with Project Managers to support installation requirements and assisted with potential issues and risk tracking related to project deliverables.

● Responsible for tracking and marshaling of inventory for a project to ensure 100% completeness to support installation requirements

● Secured revenue recognition for all product deliverables to align with contract deliverables and Elekta’s revenue recognition policies

09/10 – 01/13

Contract Administrator - Maintenance and Support

● Assisted two Regional Sales Managers in monitoring over 120 customers with hardware service maintenance and support agreements, monitored forecast and pipeline data and calculated and processed orders as received from the customer

● Assisted Account Manager in monitoring over 350 Cancer Registry customers with software service maintenance and support agreements

● Provided negotiating, structuring, and administration skills to analyze annual service maintenance and support provisions in contractual documents between Elekta and its customers 07/09 – 01/10 InSightec Atlanta, GA

Sr. Manager Market Development

● Provided senior management with analysis, options and recommendations on various business issues including (but not limited to) installed base turnaround support and strategy, assistance with healthcare reimbursement initiatives, physician outreach and market opportunities

● Assisted the Director of Sales in identifying and analyzing new market opportunities to expand growth and revenue for the company

● Assisted the Director of Reimbursement in the development of educational/training programs for customers to provide an understanding to gain widespread reimbursement from the payer communities

10/03 - 07/09 Elekta, Inc. Atlanta, GA

Market Research Manager

● Developed templates for market analysis, comprehensive business models and financial analysis and provided those for specifically targeted markets or as requested by the Sales team

● Developed, coordinated and implemented 2-3 campaigns per year with specific criteria to grow brand name and increase market share

● Reviewed competition advances in technology and penetration in the marketplace to provide analysis on the impact to potential customers and current installed base

● Performed presentations on a regular basis via conference call, web based, on-site or at industry trade shows to a broad range of audiences including physicians, hospital administration, business entrepreneurs and associates within Elekta

● Provided consultation and information for projects involving Certificate of Need (CON) approval from state governments, as well as assistance on international projects in Canada and Mexico Education / Awards / Skills

Berry College Rome, GA

Bachelor of Science Major: Communication / Public Relations Minors: Business Administration and English

Richmond College London, England

Foreign Study Program

Eagle Scout

Chick-fil-A Scholarship Recipient (Unit and WinShape Program) Strong communication, collaboration, and relationship management skills to effectively engage with stakeholders and deal with a diverse set of problematic circumstances that surround difficult or demanding customer situations in a friendly and constructive manner. Sharp, innovative, quick learner, proven ability to quickly adapt to change Account Management, Business Analysis, Business Development, Conduct Market Research, Contract Management, Customer Relationship Management (CRM), Detail-Oriented, Interpersonal Relationships, Market Intelligence, Market Research, Market Trend Analysis, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Movex, Project Management, Results-Oriented, Salesforce.com, Strategic Business Development

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