Executive medical director of operations
Resume:
COURTNEY M. ALBINI
Fallbrook, CA ***** 951-***-**** ********.*.******@*****.***
HEALTHCARE OPERATIONS LEADER
PROFESSIONAL SUMMARY
Results-driven Executive Medical Director of Operations with over 8 years of experience optimizing healthcare delivery systems. Proficient in managing medical, behavioral health, and Oromaxillofacial pain in Federally Qualified Health Center, public and private practice sectors. Demonstrated success in spearheading strategic initiatives, enhancing operational efficiency, and maintaining high standards of patient care. Adept at leading cross-functional teams, implementing quality improvement programs, and driving organizational excellence. Seeking a challenging role to leverage strong leadership, analytical skills, and healthcare expertise for elevating operational performance in a dynamic healthcare environment.
Lake Rancho Viejo HOA Board
President of HOA
June 2020 - Present
- Chairing Meetings
- Enforcing Rules and Bylaws
- Communicating with Residents
- Financial Oversight
- Work with different committees
- Resolving Disputes
- Legal Compliance
- Promoting Community Engagement
- Annual Reporting
Facial Pain Specialist, Southern California
Executive Medical Director of Operations
January 2023- Present
- Oversee and develop daily operational plan management, manage personnel functions,
and optimize material resources.
- Lead Orofacial Pain DMD, MD, DDS staff, Medical Assistants, Registered Nurses,
administrative, and Management staff.
- Ensure efficient and cost effective procedures, processes and accountability in
workflows.
- Experienced in a highly matrixed organization with high level project management
- Set, meet, and review daily, monthly, and yearly financial goals while ensuring compliance
with laws and mandates.
- Manage and credential all location, patient health insurance plan contracts and
credentialing needs; work directly with Aetna, UHC, blue shield of CA, HealthNet,VA,
Cigna, Medicare, and BlueShield.
- Manage and allocate budgets, working within an 8 million dollar budget.
- Execute logistical and execution plans for opening and building a new practice location.
- Conduct practice recruitment and execute training for staff and patients.
- Treat a diverse range of pain patients using various procedures.
- Proactively identify and take action to solve management and business problems.
- Execute continuing education lecture series for providers.
- Manage HR duties, payroll, and ensure efficient and economic site operations.
- Manage strategic programs ensuring that project objectives meet metrics and deliverables
to comply with all timelines.
- Monitor operational performance, quality outcomes, and patient satisfaction.
- Track and evaluate Daily, Weekly, and Monthly production KPIs.
- Oversee health services, personnel, HR, and procedures for attracting, onboarding, and
retaining staff.
- Ensure compliance in all areas, including HIPAA and OSHA.
- Monitor practice revenue margins and conduct budget reviews.
- Provide weekly team supervision for various departments.
- Ensure adequate resources and support are provided.
- Promote a company culture focusing on patient service and satisfaction.
- Conduct regularly scheduled meetings, supervisions, and training.
- Act as a liaison between physicians and office staff.
- Develop and execute growth initiatives.
- Advise CEO on operational and staffing affairs.
- Perform other duties as required and assigned by the CEO.
Vista Community Clinic, Southern California
FQHC Behavioral Health Clinic Director
January 2019 – January 2023
- Direct daily operations of VCC’s Behavioral Health services.
- Lead 30 direct reports across six BH clinics and 20 school counseling programs.
- Implement process improvements, resulting in a 248% increase in BH visits.
- Manage an operating budget of 2.2 million dollars.
- Head two major grant projects and a quality team.
- Collaborate with external agencies to enhance medication and therapeutic opportunities.
- Develop best practices and workflow improvements.
Camp Bookkeeping Inc. Riverside, CA
Account Manager
June 2007 – Contracted
- Maintain client accounts with budgets over 5 million dollars.
- Head P&L reports for each account and oversee account budgets.
- Implement compliance communication and reporting channels.
- Manage a clinical drug testing company’s financial distributions.
- Prepare accounts for tax submission.
Easterseals, San Diego, CA
Regional Program Manager – Behavioral Health
August 2017- January 2019
- Train and oversee 15 Behavioral therapists in a regional area.
- Conduct program operational training for therapists and parent training.
- Oversee assessments and lead team meetings.
- Manage billing, code development, and collaborations.
Vista Hill, Escondido, CA
Mental Health Rehabilitation Program Manager
January 2017- December 2017
- Case manage and screen potential clients using FBA.
- Support staff and establish priorities for organized work.
- Work with a diverse population of clients with various presenting problems.
Verbal Behavioral Associates, San Diego, CA
Regional Manager/ Parent Trainer
February 2014 - January 2017
- Foster independence of children with mental, developmental, and language delays.
- Analyze data, document treatment needs, and review treatment plans.
- Manage a regional caseload and provide parent training.
- Perform Functional Behavioral Analysis and answer clinical questions.
SKILLS AND CERTIFICATIONS
- High-level project management, KPI, CLS – Child life specialist, Lean Six Sigma, PMP.
- Proficient in EHR systems: NextGen, Cerner, Epic, Athena.
- PCMH accreditation, RBT certification, CPR certified, PRO - ACT – Professional Assault
Crisis Training.
- Individual, couple, and group counseling, specialized support groups, public speaking.
- Specialization in trauma, PTSD, and childhood illness.
- Cerner/Anasazi, NextGen, Marketing, advertising, Excel, Word, QuickBooks, PowerPoint.
EDUCATION & TRAINING
- Loma Linda University Health, Loma Linda, CA, September, 2015
Masters of Science, Behavioral Health, Child Life Specialist
- California State University San Marcos, San Marcos, CA, June 2012
Bachelors of Arts, Human Development, Emphasis in Health and Child Services
- Human Development Club Leader
- Communications Leadership Society
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