Executive Assistant Customer Service
Resume:
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
KATHLEEN RUSSO
■ Long Valley, NJ 07853 ■ 973-***-**** ■ **********@*****.*** ■ WWW: Online Digital Resume ■ Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
• Executive Support
• Database Administration
• Time Management Skills
• Travel coordination
• Managerial Experience
• Staff Management
• Policy and procedure modification
• Problem-Solving
• Planning and Coordination
• Dependable and Responsible
• Critical Thinking
• Payroll and budgeting
• Recruitment / Human Resources
• Organized managerial style
• Human resources policies
• Facility Management
EXECUTIVE ASSISTANT /OFFICE MANGER 09/2022 to 08/2024 Harvest Restaurants, Morris Plains, NJ
• Managed executive calendars, scheduling meetings and appointments Served as a liaison between Executives and 13 restaurants to facilitate effective communication throughout the company.
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Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
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Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
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Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
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Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
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Supported business and hospitality needs of corporate partners and staff during meetings and company events.
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Managed repair request emails/calls & dispatched vendors for R & M repairs, while communicating to the team regarding repairs and maintenance for 13 restaurants.
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HUMAN RESOURCES/OFFICE MANAGER 08/2021 to 05/2022
JEEN International - Acquisition, Fairfield, NJ
• Manage staffing process, including recruiting, interviewing, hiring and onboarding Ensure job descriptions are up to date and compliant with all local, state and federal regulations
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Develop training materials and performance management programs to help ensure employees understand their job responsibilities
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• Investigate employee issues and conflicts and brings them to resolution
• Completed bi-weekly payroll for 60 employees.
• Organize, order and setup office meeting lunches & events. Order supplies for office and PPE for manufacturing employees, compliant with OSHA safety regulations
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Administered benefits programs, ensuring employees were well-informed about their options and enrollment process.
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ADMINISTRATOR IV/BUSINESS OFFICE MANAGER 06/2020 to 07/2021 BMC Corporation - Acquisition, Little Falls, NJ
Collaborated with transition team on facility management for transition team from Compuware Corporation to BMC Corporation. Converting contracts of vendors, signage and, Covid-19 safety protocols for return to office.
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Improved office operations by automating client correspondence, record tracking and data communications.
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Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
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Managed CRM database, including troubleshooting, maintenance, updates and report generation.
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Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
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• Performed billing, collection and reporting functions for office EXECUTIVE ASSISTANT/OFFICE MANAGER 01/2020 to 05/2020 Compuware Corporation - Acquisition, Little Falls, NJ Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
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Coordinated with transition team to transfer all customer and vendor contracts to Compuware contracts
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Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
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• Performed billing, collection and reporting functions for office Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
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• Handled all incoming business and client requests for information. Delivered clerical support by efficiently handling wide range of routine and special requirements.
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EXECUTIVE ASSISTANT TO THE CHIEF EXECUTIVE OFFICER 05/1983 to 12/2019 Innovation Data Processing, Little Falls, New Jersey Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
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Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
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Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
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Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
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Responded to emails and other correspondence to facilitate communication and enhance business processes.
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Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
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• Worked to coordinate and complete special projects for upper management. Organized international and domestic travel arrangements for staff members, including all transportation and hotel stays.
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EDUCATION
Assisted Sales Team by created sales contracts, processing orders, and distribution of products.
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Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
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Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
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Screened calls and emails and initiated actions to respond or direct messages for managers.
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Distributed company-wide announcements, booked conference rooms and coordinated catering for staff meetings and large corporate events.
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• Promoted team productivity by keeping supplies organized and well-stocked Maintained all office equipment ordering supplies and maintenance when malfunctions occur.
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Researched, proposed and implemented vendor agreements to decrease costs and improve services.
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Assisted Human Resources with distribution of benefit paperwork and answered employee questions on benefits.
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• Assisted Accounts Payable with billing and Accounts Receivable when needed. OWNER/OPERATOR MANAGER 01/2016 to Current
Elite Party Staffing, Long Valley, NJ
• Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
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Streamlined event efficiencies by accurately coordinating and managing customer itineraries. Coordinated schedules and timelines for all events
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Directed & managed staff of 35 personnel. Onboarded new employees, including training, mentoring and new hire documentation.
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Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
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Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
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High School Diploma
Clifton High School - Clifton, NJ
Some College (No Degree) : Computer Science and Programming Montclair State University - Montclair, NJ
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