Employee Relations Customer Service

JAMES CARROLL

**** ******* ******, ****, **** Coral, FL 33909 US • 704-***-**** • ****************@*****.*** Multifaceted,Efficient and reliable,Excellent interpersonal,hardworking &willing to go the extra mile on a consistent basis Customer service-oriented

Risk analysis and management

Dependable

Team standards

Employee relations and conflict resolution

Detail-oriented

Risk analysis and management

Superb time management skills

Staff management

P&L Management

Consistently meet goals

Vendor sourcing

Inventory management

Distribution center management

Budgeting and forecasting

Coaching and mentoring

Work flow planning

Effective leader

Employee scheduling

Deadline-oriented

Exceptional interpersonal communication

Relationship building

Employee relations

Natural leader

Operations management

Customer service

Conflict resolution

Efficient multi-tasker

Hunt High School - Wilson, NC

Store Manager - September, 2024 to Present

REBEL Convenience Stores - Naples, FL

Conduct daily cigarette audits

Conduct daily lottery audits

Make weekly schedules

Daily balancing the safe

Weekly coin ordering

vendor check-in and management

Beer and Beverage management

Fuel management

Streamlined back-office procedures, reducing administrative task time by optimizing front-line focus. Created specialized staff schedules, resulting in a increase in labor productivity while maintaining optimal coverage during peak hours. Reduced employee turnover by promoting a culture of professional development and mentorship. Developed and executed a training program for employees on improving operational flow and data accuracy. Professional Summary

Skills

Education

Work History

Operations Manger - December, 2022 to September, 2024 Love's Travel Stop - North Fort Myers, FL

With improved employee evaluation processes, I was able to improve team performance. Met with subordinate managers to assess needs and optimize operations every day. Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.

Was in charge of budgeting, financial operations, and payroll for a successful business accounting. Stayed informed about business operations as well as positive and negative consequences. Provide operational support to the general manager. Ordering all supplies and office equipment, assisting the branch with current policies and procedures, ensuring the branch complies with Federal Regulations, and all other aspects of operations

General Manager - August, 2022 to December, 2022

Popeyes Louisiana Kitchen - Fort Myers, FL

Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems. Created effective business plans to ensure that strategic decisions were in line with long-term goals. Reviewing financial transactions and keeping track of the budget to ensure that everything runs smoothly and on time. Lowered corporate risk by managing shrink processes and inventory levels. Maintained project quality with a hands-on management style. Manger - November, 2021 to August, 2022

Panera Bread - Cape Coral, FL

Created menus for lunch, dinner, and the bar, as well as special menus for in-house events and catering. Taught new employees about proper food preparation, storage, kitchen equipment use, sanitation, and safety. Collaborated with kitchen managers to improve [Type] dish recipes, lowering costs by [Number]% and reducing waste by [Number]%. Oversaw scheduling, inventory management, and supply ordering to keep the kitchen fully stocked. Kept the kitchen staff's skill level up by properly coaching, counseling, and disciplining them. Adjusted meal portions based on costs, availability, and planned recipes to maximize restaurant revenue. Manger - March, 2019 to November, 2021

Amazon Fresh - Charlotte, NC

Gave members and their guests excellent service.

Serve as a liaison between departments to ensure that members and their guests receive excellent service. Oversaw shifts while preparing food and fulfilling requests according to specifications. Maintained high food quality standards by inspecting delivery contents to ensure product quality and quantity. Wrote operational reports and analyses, as well as making recommendations to address both positive and negative trends. Manger - August, 2018 to August, 2019

Amazon CLT4 - Charlotte, NC

Assisted in launching and creating solid foundations for culture and standards.Oversaw shifts consisting of over 50 aa’s(headcount increasMing to over 100 during peak season)Mange&balance allocations for over 60 sorts to ensure sorter efficiency as well as troubleshooting any controllable issues.Process consistent of creating shipment containers, sorting boxes according to their shipping label information Manger - November, 2016 to August, 2018

Amazon CLT3 truck entrance - Concord, NC

Assisted in launching and creating solid foundations for culture and standards.Oversaw day to day operations.Design strategy and set goals for growth.Maintain budgets and optimize expenses

Additional Information

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