Delivery Driver Customer Service

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

STEVEN J. GREGORIO

■ Sycamore, IL 60178 ■ 847-***-**** ■ ***********@*****.*** ■ To obtain a position to allow myself to incorporate all technical skills and knowledge, dedication to details and problem-solving skills to accomplish career goals. Ability to build and maintain solid working

relationships both internal and external to

the organization

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• Dedicated to professionalism and loyalty

Able to work independently with minimal

supervision, while also being an asset to

any size team

•

• Over 20 plus years of incident free driving

Exceptional care and precision of product

while loading and unloading of trucks

•

• Strong Work Ethic

Detail-oriented with exceptional

organizational skills – including but not

limited to complicated parts and

corresponding part numbers

•

Extensive knowledge of all warehouse

duties

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Exceptional ability to remember and pay

attention to details

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Ability to learn and retain broad and

specific knowledge of job related tasks

quickly

•

Assist in effectively communicating

customer concerns, requests, and questions

in a direct and timely manner

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• Assertive and extremely job-oriented

• New account creation

ACCOUNT MANAGER 01/2021 to Current

Fiber Node Services, Carol Stream, IL

Manage accounts throughout the midwest and east coast. Make deliveries on a bi-weekly basis to customers. Keeping customers up to date on when deliveries will arrive and making sure they have everything they need.

Picking up all customer equipment that needs to be repaired and staying in contact on the progress of the equipment.

Various warehouse duties including loading and unloading of trucks, keeping warehouse organized and clean, making sure equipment for all routes is accounted for and staged for future delivery.

DELIVERY DRIVER 06/2018 to 04/2020

Peapod, LAKE ZURICH, IL

• Make deliveries to customer's during appropriate time slots at a 99% efficiency rate.

• Make daily deliveries to both city and local customers. Pull and scan customer orders (average size of and order is 5-6 totes, but can range 1 to 126).

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• Extremely customer service oriented with both residential customers and commercial.

• Daily routes consist on average of 22 deliveries with a mix of both residential and commercial.

• Must fill out Pre-trip and Post-trip report.

• Knowledge and precision of how to load and unload trucks. Take extra care in making sure that customers receive their groceries undamaged, but also in a timely manner to the designated location.

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Interface positively with co-workers, bosses, customers, potential customers, and problem customers all on a daily basis.

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• Received numerous Top Driver Awards.

• Received a Safe Driver Award for 2019.

DELIVERY DRIVER 11/2015 to 06/2018

Arlington Heights Ford, Arlington Heights, IL

• Check in, sort, and put away the daily warehouse deliveries.

• Pull and sort daily customers deliveries.

Mastered the complicated corresponding part numbers to each of the corresponding parts without fail.

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• Make daily deliveries to both city and local customers.

• Gained exceptional knowledge of Chicago and the surrounding suburbs.

• Knowledge and precision of how to load and unload trucks. Take extra care in making sure that customers receive their parts undamaged, but also in a timely manner.

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• Extremely customer service oriented.

• Help other employees pull their parts for deliveries, and organize and load their trucks. Help new drivers learn the warehouse and how to organize paperwork and pull parts from warehouse and organize truck for best access while out on deliveries.

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• Help maintain and organize the warehouse and all stock housed inside warehouse. Able to maneuver vehicles up to 26' size trucks in and out of tight city locations with precision.

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• Extensive knowledge of warehouse equipment (i.e.: Forklifts, hand-trucks, etc.). Interface positively with co-workers, bosses, customers, potential customers, and problems customers all on a daily basis.

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DELIVERY DRIVER 04/2013 to 11/2015

Precision Service & Parts, Wheeling, IL

• Check in, sort and put away the daily stock warehouse deliveries.

• Pull and sort daily customers deliveries.

Make daily deliveries to both city and local customers (3-6 stops per run at least 4 runs per day).

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• Gained exceptional time management and delivery skills to maintain time schedules. Knowledge and precision of how to load and unload trucks in a timely manner and with precision.

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• Extremely customer service oriented.

• Help other employees pull their parts for deliveries.

• Help maintain and organize the warehouse and all stock housed inside warehouse. Able to maneuver vehicles up to 26' size trucks in and out of tight city locations with precision.

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• Extensive knowledge of warehouse equipment (i.e.: Forklifts, hand-trucks, etc.).

• Interfaced positively with co-workers, bosses, and customers. DELIVERY DRIVER 03/2012 to 12/2012

On Time Delivery, Inc, Addison, IL

• Receive, sort, and deliver 600-700 packages daily to Avon customers. EDUCATION

Must deliver hundreds of packages with the correct products to the correct locations in a timely and efficient manner without fail or was docked pay.

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• Extremely efficient and courteous service to 80-120 different locations daily. Interface positively with co-workers, bosses, customers, potential customers, and problems customers all on a daily basis.

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• Extremely customer service oriented.

FRONT DESK CLERK/DRIVER 04/2008 to 10/2011

Pride Airport Parking, Franklin Park, IL

• Extensive Customer Contact.

• Handled all incoming phone calls.

• Checked all cars that came in and that went out daily.

• Drove customer vehicles to and from various parking lots.

• Drove customers to and from the airport.

• Handled all financial transactions.

DELIVERY DRIVER 08/1996 to 02/2008

Cycle Logistics, Des Plaines, IL

• Extensive Customer Contact.

• Routed 20-30 stops per day for on time delivery.

• Delivered electrical good throughout city and surrounding suburbs for Graybar Electric.

• Had to fill out a driving manifest for every single delivery daily.

• Handled many varied warehouse duties.

• Started in delivery van worked up to 16' box truck. High School Diploma : 1993

Schaumburg High School - Schaumburg, IL

Accounting

Devry - Addison, IL

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