It Infrastructure System Administrator
Resume:
Krishneel Chand
*****************@*****.***
Valley WA - 98038
www.linkedin.com/in/krishne
el-chand-aa1332153
SUMMARY
Accomplished Senior IT System Administrator with a proven track record at Digicel Pacific, enhancing IT infrastructure and system efficiency. Expert in VMware and Oracle VM, coupled with exceptional teamwork and analytical skills, ensured 99.9% uptime of critical infrastructure. I specialize in cloud management and disaster recovery planning, demonstrating a commitment to continuous improvement and operational excellence. SKILLS
Technical troubleshooting
Technical documentation
Continuous improvement
Servers expertise
Root-cause analysis
Multitasking Abilities
IT best practice framework expertise
Teamwork
Network firewall management
System Administration
Virtualization technology
Client-Server Technology
VMware and Oracle VM
Data center management
Infrastructure planning
Network troubleshooting
Mobile device management
IT infrastructure
Automation management
Third-party integration
EXPERIENCE
Senior IT System Administrator
Suva, Fiji - Remote
Digicel Pacific/ Jan 2023 to Current
Provided guidance and day-to-day support, where required, for the IT infrastructure environment for Digicel Pacific Hub Markets (Fiji, Samoa, Vanuatu, Tonga, Nauru, Singapore). The IT Infrastructure Services environment at Digicel included the Windows Active Directory (AD) Network, MS Office 365 applications, Exchange Online and on-premises, Windows Servers 2016, 2019, and 2022, Linux Servers, Oracle, Apple iOS (MacBooks, iMacs, iPhones), and monitoring systems.
Managed and maintained over 29 VMware vSphere clusters and VxRail clusters.
Managed VMware Switch – HP, Dell, and CISCO – Creating Port Channels, and passing VLANs.
Managed backups for all 6 markets using Veeam Backup & Replication.
Managed Dell Data Domain with the Veeam Backup Server for data deduplication, and archiving in the Azure cloud and Tapes – Dell and HP Tape libraries.
Created new VMware clusters, Dell HIC, and 3-tier clusters (Compute, SAN, and SAN Switch) and migrated VMs – live migration, and replication using Veeam.
Managed IOS & Android devices using Microsoft Intune, installing apps - Onelogin, Oneprotect, My Digicel, MyCash, and MS Outlook, creating separate profiles on Android devices, and pushing company policies to company smart devices.
Configured and managed O365 applications for various operating systems such as Windows, Apple OS, and Android.
Microsoft O365 Administration – managing Azure, Entra ID, Exchange, License, SharePoint, and Teams.
O365 Mail Relay and Virtual Load Balancer.
Managed AD, DNS, DHCP, File, and Print management tasks, creating new Group policies.
Managed Mail Meter, Proofpoint, OneLogin Systems.
Wi-Fi Systems – Cisco Meraki and Ruckus controller and APs, Biometric and CCTV systems.
Managed ManageEngine ServiceDesk Plus On-Demand (Cloud), Incident Management, Problem Management, Change Request, Service Request Management, and IT Asset Management and Maintenance.
Prioritized and escalated issues as needed to ensure timely resolution.
Provided remote support to users in different locations on the domain network/VPN
(Fiji, Samoa, Vanuatu, Tonga, Nauru, Singapore).
Oversaw SolarWinds and monitoring systems such as Dell OpenManage Enterprise, ManageEngine OpsManager, and Network Configuration Manager to ensure system functionality.
Maintained infrastructure with less than 0.1% downtime.
Maintained on-time delivery for all ongoing and upcoming initiatives in Transition, Transformation, and Enhancement (Nokia 5G VMware cluster setup – live migration of VMs from the old cluster to the new setup, Dell VxRail Cluster setup for 5 markets, International Billing VMware and Equinix Bear Metal cluster setup, HPE, Dell SAN deployment and configuring, etc).
Worked closely with HR in AD Account Audit and Reconciliations monthly using the Success factor.
Automated various processes (i.e., HR off-boarding process, user termination process, asset management, asset allocation, onboarding/off-boarding, effective alert and monitoring process, and keeping 100% accurate updates of IT inventory).
System Center Products - SCCM, ManageEngine Endpoint Central 11 – Patch Management, Software Deployment, OS Deployment.
Oversaw IT security maintenance for Online Exchange environments, aligning with broader IT policies of Digicel Pacific and Telstra.
Patch management and updates for Windows, VMware, ESXi, and other systems – upgraded VMware vSphere and hypervisor, ESXi without any downtime on production VMs.
Conducted continuous monitoring of security systems to identify anomalies and events using ManageEngine Endpoint Central 11, Event Log Analyzer, Splunk, and CrowdStrike.
Systems & Network Engineer & ICT Help-Desk Admin
Suva, Fiji
Water Authority of Fiji/ Feb 2020 to Jan 2023
Migrated WAF, and ICT services to Oracle Cloud Infrastructure using Veeam and cross vCenter service export.
Migrated users from on-prem Exchange to MS O365.
Microsoft O365 Administration – managing Azure, Entra ID, Exchange, License, SharePoint, and Teams.
Managed and maintained VMware vSphere environment.
Managed backups for the entire VMware cluster using Veeam Backup & Replication
Assessed network requirements for 52 different facilities, such as depots and treatment plant centers.
Worked with Vodafone, an ISP, in the installation and configuration of MPLS routers and Fortinet FG 200F, 60F, 40F, and 20F Firewalls for SD-WAN setup.
Upgraded WAN Devices Fiji-wide: Configured and deployed CISCO ISR 4431/1100 series routers for West and North Customer Service, depots, and water treatment plants.
Configured and deployed Cisco routers and switches for Central-Eastern customer service, depots, and water treatment plants.
Procured licenses, configured, and installed Cisco Meraki MR42 for WAF HQ.
Call Center Set-Up: Set up a call center in the North for 10 new call center agents, configured MITEL 5330 IP Phones.
Provided backend support for call catch, call recording, and call accounting software for the Mitel PBAX system for HQ and the North contact center.
ICT Helpdesk & Asset Management System: Installed, configured, and deployed ManageEngine ServiceDesk Plus Enterprise on-premises with Zoho Corporation for WAF ICT Helpdesk. Imported users from Active Directory.
Created technicians, and assigned user groups, support, and group roles.
Configured LDAP, incoming email – POP3/IMAPS, outgoing mail – SMTP.
Created templates and forms (service catalogs, incident templates, change templates, etc.).
Automated business rules, SLAs, request life cycle, technician auto-assign, workflows, closure code, etc.
Integrated ManageEngine Desktop Central 11, ADManager Plus with ServiceDesk Plus.
Moodle Hosting (Internal): Installed, configured, and deployed an open-source solution using the IIS manager to assist the HR Training and Development Team in conducting training for multiple Business Units across WAF during the COVID-19 pandemic.
Created SOPs for the service desk.
Oversaw Computers and printers checked in and out of the ICT office for repairs, logged in to the service desk, and assigned to the respective ICT technicians.
Received ICT goods from vendors (checking serial numbers, ensuring the right goods are received, and getting invoices and delivery documents stamped by security before forwarding them to finance for payment).
Timely and professional answering of help desk phone calls and logging of each call.
Maintained and administered computer networks and related computing environments, including systems software, applications software, hardware, and configurations.
Operated master Web consoles to monitor the performance of networks and computer systems – PRTG, ESET, and Solarwinds.
Configured emails, and internet proxy, and joined PCs to the WAF domain via phone and desktop remote.
Configured new desktops and laptops, troubleshooting computers, backing up user data, fixing login errors, signed in to the domain, creating new users in Active Directory, VPN, new printer installation, etc.
Created VPN accounts in Fortinet Firewall for users, and configured VPN on the client side.
Procured new desktops and laptops running the latest version of Intel and AMD Ryzen CPU, Nvidia GPU that met WAF requirements according to staff needs to run high-end applications – AutoCAD, Water Modelling, vector Illustration, GIS applications, etc.
Field Engineer
Suva, Fiji
AVASO Technology Solutions Limited/ Jan 2018 to Jan 2019
Installed and configured CISCO hardware – routers and switches.
Structured cabling.
Provided onsite remote access to engineers.
Installed Riverbed Steelhead.
Installed and configured 2x CISCO vEdge 100B Routers, Raspberry Pi, and 4G modem.
IT Support Officer
Suva, Fiji
Exotic Fiji Limited/ Jul 2016 to Aug 2018
Managed the deployment and continuous operation of the company network via Microsoft Server 2012.
Created and managed AD.
Adding users and creating group policies.
Created and managed file share drives.
Installing and configuring CCTV cameras online.
Configured and diagnosed issues with hardware and software on laptops and desktop computers.
Trained users to use various applications, such as Adobe CS6.
Understanding, researching, and solving customer issues and complaints.
Configured Android floor stand tablets and LED display boards.
Maintained an inventory of the IT assets.
Assigned the work scope for the IT team.
Travelled throughout Fiji for system upgrades and maintenance.
Reconciled inaccurate bills received from Telecom Fiji Holdings Limited.
Resolved in-house tickets for Finance and Exotic Music Fiji for IT-related issues. IT Help-Desk Technician
Suva, Fiji
GEM IT Solution/ Jan 2012 to Jun 2015
Handled the installation, configuration, diagnosis, repair, and upgrade of laptop and desktop computer hardware/software.
Installed and configured CCTV cameras for security enhancement.
Configured and installed biometric equipment.
Structured cabling.
Replacing and installing faulty network hardware.
Racking of Servers and configuring iDRAC, and iLO. EDUCATION AND TRAINING
Bachelor of Science: Computer Science & Information Systems University of The South Pacific Expected in Apr 2025 Fiji CERTIFICATIONS
Certificate in CISCO CCNA Routing and Switching, University of the South Pacific Suva.
Certificate in VxRail Administration, Dell – 2023
Certificate in Microsoft Office 365: Administration (Office 365/Microsoft 365)
– 2023
Microsoft 365 Essential Training for Administrators
Configure and Manage OneDrive and Teams
Ethics in Information Security
IT Security Foundations: Network Security
IT Security Foundations: Core Concepts
IT Security Foundations: Operating System Security
Securing Cloud Resources with Microsoft Defender for Cloud
Certificate in Azure Active Directory Basics – 2023
Certificate in IT Security Specialist – 2023
Certificate in Proofpoint Training - Protection Server Foundations - Levels 1,2 and 3.
Windows Server 2022: DHCP and DNS
Windows Server 2022: Implementing Group Policy
Configure and Manage OneDrive and Teams
LANGUAGES
English:
Professional
Hindi:
Professional
REFERENCES
References are available upon request.
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