Customer Service Representative

Cathyline Hill

**** ********* ****, *** #*, Cleveland, OH 44109

Phone: 216-***-****

Email: ************@*****.***

Career Objective: Dedicated and highly motivated individual with a strong work history in customer service and operations. Seeking a challenging position that leverages my skills and experience in providing excellent customer service, problem-solving, and attention to detail. Eager to contribute to a dynamic team and deliver exceptional results.

Professional Summary: Experienced professional with a demonstrated track record in customer service and operations. Proficient in managing diverse tasks, ensuring customer satisfaction, and maintaining a strong work ethic. Skilled in communication, problem-solving, and multitasking. Adept at working in fast-paced environments and delivering high-quality service.

Education:

GED

Work Experience:

Metro Toyota BDC Service (November 2021 - August 2023) Customer Service Representative

Engaged with customers via phone and email to schedule service appointments, answer inquiries, and provide assistance.

Coordinated and prioritized service appointments based on customer needs and dealership schedules.

Utilized customer relationship management (CRM) software to maintain accurate customer records and follow up on service inquiries.

Collaborated with service department staff and management to ensure a seamless customer experience.

Family Dollar (January 2017 - August 2017) Cashier

Operated cash registers, handled cash transactions, and provided excellent customer service.

Assisted customers with product selection, inquiries, and check-out processes.

Maintained a clean and organized store environment.

Restocked shelves and ensured merchandise presentation.

The Crowne Plaza Airport and Resorts (November 2016 - July 2017) Front Desk Receptionist/ Housekeeper

Greeted guests, checked them in and out, and provided information about hotel services.

Managed reservations, room assignments, and guest inquiries.

Performed housekeeping duties to maintain cleanliness and hygiene standards in guest rooms and common areas.

Ensured guest satisfaction by addressing requests and resolving issues promptly.

Morgan Technical Ceramics (June 2012 - January 2013) Machine Operator

Operated machinery for the production of technical ceramics.

Monitored equipment performance, performed quality checks, and ensured the production process ran smoothly.

Troubleshot minor issues and performed routine maintenance tasks.

Maintained a safe and organized work environment.

Mar-Bol Inc. (March 2011 - May 2012) Machine Operator

Operated and maintained machines for the production of industrial components.

Conducted quality inspections to ensure products met specifications.

Followed safety protocols and maintained a clean work area.

Collaborated with team members to meet production goals.

Skills:

Customer Service

Communication

Problem-Solving

Multitasking

Attention to Detail

Cash Handling

Machine Operation

Bilingual: Fluent in English and Spanish

References:

Barry Greenfield (Owner of Metro Toyota) Phone: 216-***-**** Relationship: Boss

Chris Schilenger (Manager of the Service Department at Metro Toyota) Phone: 231-***-**** Relationship: Immediate Supervisor

Genesis Aguria (Notary) Phone: 216-***-**** Relationship: Friend

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