Employee Relations Human Resource
Resume:
Donae Bishop
*****.******@*****.***
https://www.linkedin.com/in/donaeunique/
RECRUITMENT AND TALENT COMPETENCIES
Client and Employee Relationships
Training and Development
Conflict Resolution
Compliance
Reporting
Onboarding
HRIS and ATS Management
Avionte
Citrix
iCIMS
Beamery
Payroll Management
Human Resource Professional
People Business Advisor/ Warehouse Operations
2024–Present
Key Responsibilities:
• Serve as a key advisor in employee relations cases for a workforce of 255 employees, ensuring alignment with organizational policies and procedures.
• Address and resolve employee grievances, fostering a positive work environment and enhancing workplace harmony.
• Conduct investigations related to workplace incidents, ensuring compliance with labor laws and organizational standards.
• Partner with management to design and implement employee engagement initiatives aimed at boosting morale and productivity.
• Maintain and update employee relations cases in Workday, ensuring accurate documentation and seamless tracking of case progress.
• Upload and manage all relevant case documents in Workday to support investigations and ensure a comprehensive record-keeping system.
• Generate detailed reports using Workday to provide actionable insights for leadership decision-making.
• Collaborate with HR leadership to streamline workflows related to case documentation and escalation processes in Workday.
• Provide coaching and training to supervisors on effective conflict resolution and employee relations best practices.
• Manage and facilitate all HR personnel communications for the Atlanta location, ensuring clear, consistent, and timely messaging to employees and management.
Accomplishments:
• Successfully resolved 85% of employee relations cases within established timeframes, minimizing operational disruptions.
• Enhanced workplace relations by facilitating communication between staff and leadership, resulting in a 20% increase in employee satisfaction scores.
• Improved efficiency in case management by implementing structured workflows and leveraging Workday's advanced reporting tools.
• Strengthened compliance by establishing a standardized process for documenting and managing employee relations cases in Workday.
• Improved HR communication processes at the Atlanta location, enhancing transparency and employee engagement. The Reserves Network
Account Executive
2023 – 2024
Key Responsibilities:
• Strategically employ phone, Zoom, and face-to-face meetings to explore and capitalize on potential staffing opportunities, aligning with company objectives.
• Produce tailored proposals by adhering to the sales process and the branch Strategic Market Plan, resulting in heightened client engagement and increased conversion rates.
• Conducts periodic quality assurance calls to gauge customer satisfaction levels and uphold service excellence standards.
• Lead and develop project teams to surpass project-specific objectives, ensuring timely project delivery and client satisfaction. Accomplishments:
• Achieved a 47% reduction in customer attrition by fostering lasting client relationships and consistently delivering exceptional service.
• Increased Branch Gross Profit (BGP) by $20K within three months of tenure through innovative business strategies and client-centric approaches.
• Close an average of 4 new contracts monthly, contributing significantly to revenue growth and business expansion.
• Spearhead a company-wide initiative aimed at enhancing veteran staffing, fostering a culture of diversity and inclusion within the organization.
Corestaff Services
Full Cycle Recruiter
2021 – 2023
Key Responsibilities:
• Collaborated closely with departmental managers to gain a deep understanding of the organization's hiring needs, aligning recruitment efforts with competitive hiring goals and expectations.
• Partnered with C-Suite executives to develop and execute HR strategies, ensuring alignment with overall business objectives and fostering a culture of talent excellence.
• Cultivated and nurtured high-touch relationships with a robust database of qualified active and passive candidates, facilitating rapid response to emerging hiring demands.
• Conducted in-depth data analysis to derive actionable insights from HR metrics, such as time-to-hire and employee turnover rates, facilitating data-driven decision-making and process optimization. Accomplishments:
• Spearheaded the implementation of comprehensive HR policies and strategic planning initiatives, encompassing onboarding, exit interviews, compliance, performance evaluations, and benefits administration. Amazon
Senior Recruiter II
2021 – 2022
Key Responsibilities:
• Collaborated closely with 2-5 Engineering Managers to successfully fill over 20 requisitions, demonstrating adeptness in meeting highvolume staffing demands.
• Coordinated online assessment testing for over 1,500 candidates, facilitating efficient candidate evaluation and selection processes.
• Conducted thorough candidate preparation sessions, ensuring candidates were well-equipped for the rigorous month-long interview process, resulting in improved interview performance and candidate experience.
• Utilized proactive candidate sourcing techniques, conducting daily candidate searches and engaging with over 200 potential applicants through personalized outreach via mail merges and job board messaging. Accomplishments:
• Implemented and managed a candidate tracking system using Google Suite, enhancing hiring manager visibility and streamlining the recruitment process.
• Achieved a fill-to-ratio of approximately 82% for Software Developers across various levels (Level I/II/III), showcasing exceptional talent acquisition proficiency.
• Secured talent in a highly competitive environment, hiring 7 Software Developers (Level I/II) and 1 Programmer Analyst within a 9month period, underscoring effectiveness in candidate sourcing and selection. Hire Velocity
Recruiting Manager
2021 – 2021
Key Responsibilities:
• Collaborated closely with team members to devise innovative sourcing and recruitment strategies, leveraging collective expertise and creativity to attract top talent.
• Managed the applicant process flow through a designated Applicant Tracking System (ATS), ensuring accurate and real-time documentation of candidate interactions and progress.
• Functioned as the primary point of contact and subject matter expert for candidates and business stakeholders, fostering strong relationships and ensuring alignment of recruitment strategies with business objectives.
• Provided leadership, mentorship, and coaching to a team of 3-6 Junior Technical Recruiters, driving their professional development and ensuring team success.
Accomplishments:
• Successfully built and scaled the Technical Team for a start-up tech company, fulfilling critical technical roles including Software Development, contributing to the company's growth and success.
• Achieved a fill ratio of 98%, underscoring effectiveness in candidate sourcing, selection, and placement.
• Spearheaded a high-performing team with an average monthly Gross Profit (GP) of approximately $25K driving revenue growth and business success.
Hire Dynamics
Senior Recruiter
2018 – 2021
Key Responsibilities:
• Supervised and mentored a team of 4 professionals, including Junior Recruiters and a Talent Coordinator, fostering their professional growth and ensuring team success.
• Collaborated closely with the People Team leadership to design and implement global system processes related to talent acquisition, employee lifecycle management, learning and professional development initiatives, talent management, and onboarding-related IT processes.
• Cultivated and nurtured ongoing relationships with clients and decision-makers, fostering trust and collaboration to meet their evolving staffing needs effectively.
Accomplishments:
• Achieved an average total weekly Gross Profit (GP) of approximately $90k, contributing significantly to revenue generation and business success.
• Maintained a fill ratio of 98%, demonstrating effectiveness in candidate sourcing, selection, and placement.
• Spearheaded the recommendation and implementation of recruiting and onboarding process enhancements, driving positive business impact and improving operational efficiency.
• Pioneered the development of a community partner recruiting process for the internal recruiting team, enhancing sourcing capabilities and expanding talent pipelines.
TrueBlue/PeopleReady, Inc.
Hospitality Marketing Manager
2016 – 2018
Key Responsibilities:
• Successfully managed staffing operations for the #2 company client, contributing to a gross revenue of $899K, demonstrating exceptional client relationship management and revenue generation skills.
• Cultivated and maintained strong relationships with 19 clients, fostering trust and collaboration to meet their staffing needs effectively.
• Conducted over 50 interviews weekly, tailoring the process to match specific position requirements and ensure the selection of high quality candidates.
• Organized and executed over 5 recruiting events monthly within the community, expanding talent networks and enhancing brand visibility.
Accomplishments:
• Achieved a 32.59% increase in branch growth margin over the last year, contributing significantly to business growth and profitability.
• Recognized as the 10th in the region for the highest weekly number of new hires to apply online (average 32 per week), highlighting expertise in online recruitment strategies.
• Achieved the branch's recognition for the highest weekly average of new hires placed in positions (average 22), showcasing effectiveness in candidate placement and deployment.
• Led the branch to be recognized as a top 10 region for the highest weekly average of new hires, demonstrating exceptional performance and contribution to regional success.
• Spearheaded the implementation of a referral-based new hire program for the department, resulting in a significant 17% increase in new hires, enhancing talent acquisition efficiency and employee retention. ACADEMIC
Mercer University 2022-2026
Bachelor of Business Administration, Human Resources Management
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