Customer Service Telesales Executive

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ANNABEL AMAECHI OFODUMOGU

CONTACT

Mobile:+234**********

Email:**********@*****.***

Address: Ropo Alabi Okota, Mainland - Lagos, Nigeria. PERSONAL PROFILE

Approachable, motivated, and confident Telesale Coordinator with extensive experience in sales, marketing, and customer service. Demonstrates exceptional multitasking abilities and quick learning skills. Proven track record of improving processes and enhancing customer satisfaction.

Computer Skills: Microsoft Office Tools (Word, Excel, Power Point, Access), QuickBooks Personal Skills: Ability to work with little or no supervision, Excellent Communication / Interpersonal Skills, Positive attitude, Self Motivated, Result-oriented, Target-driven, Can-do- spirit, Time Management, Documentation, Attention to Details, Workshop Coordination, Complaints Resolution, Adaptability, Sales Proficiency. PROFESSIONAL EXPERIENCE

House of Tara International, Lekki-Lagos

Customer Service / Telesales Coordinator – (2019 - Present)

Successfully managed customer interactions via phone, email, and WhatsApp, increasing customer engagement by 25%.

Implemented a new tracking system for customer interactions, resulting in a 20% improvement in lead conversion rates.

Resolved customer complaints efficiently, achieving a 95% satisfaction rate.

Developed and maintained accurate customer records, enhancing data retrieval and management.

Coordinated and executed sales training events and workshops, boosting team performance by 30%.

Monitored team performance and provided coaching, leading to a 15% increase in team productivity.

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Achievements:

- Educated customers and staff on product knowledge, contributing to a 10% increase in sales.

- Organized and managed key events, including distributor training and sales conferences enhancing company visibility and engagement.

House of Tara International, Lekki-Lagos

Sales Associate - (2018 - 2019)

Delivered excellent customer service, resulting in a 20% increase in customer satisfaction scores.

Managed cash transactions and handled refunds, maintaining accuracy and efficiency.

Introduced and promoted new products, leading to a 12% increase in sales.

Documented and updated customer records, facilitating better sales tracking and follow-up.

Achievements:

- Successfully implemented new sales strategies that improved overall sales by 15%.

- Attended trade exhibitions and conferences, expanding the company’s market presence and network.

Nigerdock Integrated Free Zone

Housing / Estate Officer – (2014 - 2018)

Supervised maintenance and cleaning teams.

Ensured high standards of property management.

Collated and addressed faults, improving response times and service quality.

Raised and managed job orders, streamlining maintenance operations. Achievements:

- Implemented a preventive maintenance schedule, reducing emergency repairs by 30%.

- Developed a new system for tracking maintenance requests, resulting in a 25% improvement in response times.

- Coordinated a large-scale property refurbishment, completing the project 15% under 3

budget and ahead of schedule.

G-MAC Project Service Ltd

Sales Officer – (2009 – 2014)

Processed customer orders and negotiated prices, achieving a 10% increase in sales revenue.

Managed stock levels and conducted regular inventory checks, ensuring optimal stock availability.

Provided excellent customer service, addressing and resolving customer issues promptly.

Achievements:

- Developed and implemented a new sales strategy, increasing overall revenue by 15% over two years.

- Introduced an inventory management system, improving stock accuracy by 20%.

- Led a promotional campaign that boosted sales by 18% and expanded the customer base.

- Streamlined order processing procedures, reducing fulfillment time by 20% and enhancing customer satisfaction.

EDUCATION

South American University BSC Business Administration - 2023

Yaba College of Technology - ND Business Administration - 2014

MaryWood Senior Grammar School SSCE - 2007

CERTIFICATIONS

Human Resources Management

JPTS Institute

Issued: June 17, 2023

Certificate No: 0021002

Project Management Certificate

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JPTS/Oil and Gas Education & Research Academy

Issued: June 17, 2023

Certificate No: 0016714

Quality Assurance and Quality Control (Level 3 Diploma) JPTS Institute of Science, Management, and Engineering Issued: June 17, 2023

Certificate No: 0023515

HOBBIES

Creative Projects: Engaging in various artistic and design activities, such as designing and crafting, to foster creativity and innovative thinking. Team Sports: Participating in team sports like soccer or athletics activities enhances teamwork and collaborative skills.

Volunteering: Volunteering for community events or organizations which involves team coordination and creative problem-solving.

Group Workshops: Attending or organizing group workshops and seminars to explore new ideas and promote collaborative learning. Creative Thinking: Engaging in imaginative problem-solving and innovative idea generation.

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