Dispatcher Customer Service Data Entry
Resume:
CINDY SIMON
ANTIOCH, CA ***31
**************@*****.***
SKILLS
I am a professional employee with more than 25 years of customer service and problem solving skills. My ability to diffuse, de-escalate and provide a resolution is something I take pride in. I am able to learn as well as teach and I function best in areas with minimal supervision or as a team player in any environment. OBJECTIVE
My ultimate goal is to become a support
staff member within your organization.
My background of 25 + years of
Customer Service, combined with
working at private and public agencies
in police and dispatch centers, provides
me with a unique grasp of accuracy,
dependability and versatility in any
setting.
EXPERIENCE
Administrator/Dispatcher I GSMA Global Security
Management Agency l 3/2020-Present
Administrator/Dispatcher and Customer Service
Representative. Responsible for triaging calls and deploying Security Officers and/or Emergency
Services.
Clerk – Specialist Level Contra Costa County Animal Services 10/2011-3/2020
Clerical Lead/Dispatcher and Customer Service
Representative in an extremely active county animal services facility. Responsible for sensitive and
confidential matters from officer’s safety, court cases, personnel issues and beyond..
Clerk – Senior Level Contra Costa County Animal
Services 4/2005-10/2011
Secondary LevelClerk/Dispatcher and Customer
Service Representative in an extremely active county animal services facility. Provided public education services regarding licensing, vaccinations and office financial matters. Was responsible for covering staff in both Martinez and Pinole offices. Provided support to our call center with more than 300 calls per day.
Animal Services Clerk Contra Costa County Animal Services 4/2001-4/2005
Entry Level Customer Service Representative in an
extremely active county animal services facility.
Provided public education services regarding
licensing, vaccinations and office financial matters. Facilitated animal adoptions and returns. Clear police citations Provided support to our call center with more than 300 calls per day.
EDUCATION
Continued Education l Los Medanos
College
High School Diploma Liberty Union HS
CPR American Red Cross
Certified Dispatcher P.O.S.T
Public Records P.O.S.T
Workplace/Public Safety CCC
Sexual Harassment & Difficult People CCC
Child Abuse Mandated reporter CCC
Certified “Coping with Difficult
People”instructor l CCC
ADDITIONAL INFO
My Spanish language abilities provide
me with unique opportunities for both
written and verbal communication. I am
able to fluently bridge communication
gaps and provide excellent customer
service.
Contact this candidate