Customer Service Representative
Resume:
Naomi Lancaster
Pearland Tx• 346-***-****
****************@*****.***
SUMMARY
Organized, Independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Education
Glenda Dawson High School, Pearland, TX
● Accepted into the clinical program.
● I assisted doctors through the clinical program. SPECIAL TRAINING
● Food/ alcohol handlers.
● Successful completion of state Medication Technician Exam.
● CPR certified and First Aid certification.
● CNA Training qualification.
SKILLS
● [SALES AND MANAGEMENT] [MEDTECH ASSISTED LIVING]
● Strong personal communication skills Medication Administration
● Resident chart coordination Medication dispensing
● Self-motivated. Responding to emergencies
● Merchandising expertise Documenting Behaviors
● Accurate money handling Recording Vital Signs
● Opening and Closing Procedures Drug inventory management
● Sales experience Inventory and restocking
● Customer service oriented Deliver supplies and equipment WORK HISTORY
Heights Church- Disability assistant, Alvin, TX
May 2023-Novermber 2023
● Coordinates with the disability director on the needs of the students, and curriculum
● Work with special needs, including hands-on activities, music therapy, and outside play.
● Keep a consistent routine in the classroom so our students are learning and comfortable.
● Kept a healthy relationship with the families of the children.
● Use appropriate methods for helping our students regulate when they experience sensory overload or anxiety.
● Basic concepts of child growth and development developmental behavior characteristics.
● Followed accepted principles, practices, rules, and regulations concerning feeding, toileting, lifting, and caring for special education students.
Pei Wei, Customer Service Representative, Pearland, TX September 2021 - July 2023
● My responsibility was to ensure customer satisfaction by addressing all inquiries.
● As a customer service representative, I would provide products/services, and answer all questions.
● Resolved any emerging problems that our customers might face with accuracy.
● Welcomed guests with warm greetings and set an inviting atmosphere for the customers.
● Performed additional waitress duties around the restaurant.
● Responsible for opening/closing store.
● Handled cash and credit card transactions efficiently. Orchard Park at Southfork, Med Tech Manvel, TX
January 2022- 0ctober 2022
● Administer medications to residents following facility policies and procedures.
● Provide direct care to residents.
● Performed basic medical check-ups.
● Provided patient care, updating records, and filling in forms.
● Monitor and report any/all side effects of medications to the Supervisor.
● Consistently work cooperatively with residents, nursing staff, physicians, families, consultant Personnel, and fellow employees.
Ivy Kids of Manvel, Assist Teacher, Manvel, TX
August 2020- June 2021
● Maintain effective schedule balance between rest periods, instructions, and active play.
● offered positive and nurturing environments to support children's social and emotional growth.
● Energetic, patient, and committed to fostering positive and lasting relationships with children and families.
● Lead Children in creative, athletic, and educational activities while maintaining a safe and orderly group.
● Taught children to organize toys, wash hands, and share by leading by example. Colonial Oaks Senior, Resident Assistant, Pearland TX- January,2019-July,2020
● Clean and change the resident’s bed sheets.
● Aid residents in assisted living facilities with day-to-day activities such as bathing and eating.
● Ensure personal hygiene is upheld by periodically changing bandages, clothing, and bedding.
● Carefully chart vitals, meals and exercise to keep detailed and accurate records.
● Develop relationships with residents, telling stories and playing games to fill long days. Vector Marketing, Customer service sales,(summer job) May 2019 to August 2019
● First-class customer service exceeding customer expectations.Scheduling appointments.
● I utilized spreadsheets and Outlook emails.
● Filling and submitting customer orders.
● Gained valuable sales experience with customers through virtual representation.
● Showcased communication skills to better sales on high-quality kitchen products.
● Enduring corporate financial strength through advanced training workshops and conferences on personal sales techniques, consumer behavior, time management, and effective communication.
VOLUNTEER WORK
● Ben Taub intern training program volunteered for emergency study cases for practice doctors.
● South Main Church feeds the homeless-helped the community by providing warm food, blankets, and necessities.
● Shoe donation community service- Worked with the community to pack shoes for children all over the world.
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