Practice Manager Front Office

KIMBERLYN CHALMERS

Pineland, SC ***** 843-***-**** *************@*****.***

Knowledgeable Practice Manager offering more than 5 years of experience working for several well-known Medical providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving [Number] patients yearly. Electronic Medical Record Software

Family Medicine

Accreditation Coordination

Strategic Business Planning

Managing Files and Records

Policy Implementation

Health Information Systems (HIS)

Medical Programs Implementation

Patient Care Assessment

Managing Medical Practices

Referral Management

Clinical Staff Management

Practice Management

Bookkeeping

Schedule Management

Managing Practice Operations

Electronic Health Records

Policy and Procedure Development

Practice Manager, 09/2022 - Current

Leads Way Therapeutic Services – Ridgeland, SC

Provided outstanding support to entire staff which helped improve process flow and boosted efficiency. Developed close working relationships with front office and back office staff. Boosted staff morale by offering constructive feedback and specific direction. Assessed processes and procedures, complying with OSHA and HIPAA regulations. Oversaw accounting, budgeting, and financial reporting. Assisted with regulatory issues such as compliance. Ordered all office supplies and kept check on inventory levels. Consulted with healthcare professionals on business decisions. Trained interns and newly hired team members on office procedures and computer system. Practice Manager, 11/2020 - 08/2022

Jamison Pediatrics & Express Care – Ridgeland, SC

Provided outstanding support to entire staff which helped improve process flow and boosted efficiency. Developed close working relationships with front office and back office staff. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Boosted staff morale by offering constructive feedback and specific direction. Assessed processes and procedures, complying with OSHA and HIPAA regulations. Ordered all office supplies and kept check on inventory levels. Assisted with regulatory issues such as compliance. Communicated closely with patients, ensuring medical information was kept private. Addressed and remedied all patient or team member issues. Provided supervision and management to team of [Job title]s and support personnel. Oversaw accounting, budgeting, and financial reporting. Trained interns and newly hired team members on office procedures and computer system. Developed and maintained electronic record management systems to analyze and process data. Receptionist, 05/2014 - 10/2020

B-JHCHS – Ridgeland, SC

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression. Confirmed appointments, communicated with clients and updated client records. Answered central telephone system and directed calls accordingly. Responded to inquiries from callers seeking information. Provided clerical support to company employees by copying, faxing and filing documents. Corresponded with clients through email, telephone or postal mail. Answered phone promptly and directed incoming calls to correct offices. Answered large volume of incoming calls daily to resolve customer issues and schedule appointments. Sorted, received and distributed mail correspondence between departments and personnel. Scheduled and confirmed appointments and meetings for senior management team. Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives. Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

A

Medical Billing & Claims, 04/2022

Ashworth College - Norcross, GA

Diploma: Medical & Dental Office Assistant, 06/2000 Ashworth College - Norcross, GA

High School Diploma: 06/1986

Ridgeland High School - Ridgeland, SC

EDUCATION

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