Bilingual receptionist
Resume:
Jada Foster
Philadelphia, PA *****
**************@*****.***
Skills
● Bilingual (Spanish): Fluent in both English and Spanish, able to effectively communicate with diverse populations.
● Strong Communication Skills: Clear and articulate communicator, able to convey information effectively in both verbal and written formats.
● Organized: Demonstrated ability to maintain order and structure in tasks, projects, and daily activities, enhancing efficiency and productivity.
● Multitasker: Proficient in managing multiple responsibilities simultaneously while maintaining attention to detail and quality of work.
● Fast Learner: Quick to grasp new concepts and procedures, adaptable to changing environments, and eager to expand knowledge and skills. Experience
May 2017- April 2020
Giving of Self Partnership, 6101 Limekiln Pike- Tutor/Teacher’s Aid Infants (0-12 months):
● Focus on sensory experiences: soft textures, gentle sounds, and bright colors.
● Activities: Peek-a-boo, sensory play with safe objects, singing lullabies, gentle movements (rocking, swaying).
● Lesson themes: Exploring the senses (sight, touch, sound), building trust and attachment, basic motor skills (grasping, reaching). Toddlers (1-3 years):
● Emphasize exploration and discovery: hands-on activities and play-based learning.
● Activities: Simple puzzles, building blocks, pretend play (kitchen sets, dolls), outdoor exploration (nature walks, sandbox play).
● Lesson themes: Basic shapes/colors, early language development, social skills
(sharing, taking turns), gross motor skills (walking, running, jumping). Middle-aged children (4-9 years):
● Encourage curiosity and imagination: interactive activities and creative projects.
● Activities: Arts and crafts, storytelling, group games, simple experiments (mixing colors, basic science concepts).
● Lesson themes: Alphabet and number recognition, basic math concepts, cultural diversity, friendship and cooperation, basic hygiene and health habits. 2
Teens (10-18 years):
● Foster independence and critical thinking: discussions, projects, and real-life applications.
● Activities: Debates, role-playing scenarios, project-based learning, field trips, journaling/reflection.
● Lesson themes: Critical thinking skills, emotional intelligence, career exploration, personal finance basics, digital literacy, social issues and activism January 2020- June 2021
Yaya’s Daycare Center, 6149 Ogontz ave. - Preschool Teacher Morning Routine:
● Start the day with a consistent morning routine that includes a welcoming activity to ease the transition from home to preschool.
● Greet each child individually, allowing them to hang up their belongings and engage in a brief social interaction with peers and teachers. Circle Time:
● Gather the children for circle time, where you can introduce the day's theme or topic through songs, stories, or discussions.
● Use this time to also reinforce basic concepts like colors, shapes, numbers, and letters through interactive games and activities.
Lesson Plans:
● Plan hands-on activities that align with the preschool curriculum and promote various skills such as cognitive, social, emotional, and physical development.
● Use a combination of structured and unstructured activities to keep the children engaged and interested throughout the day.
● Incorporate sensory experiences, arts and crafts, dramatic play, and outdoor exploration into your lesson plans to provide a well-rounded learning experience. Feeding Time:
● Schedule regular snack and meal times, providing nutritious and age-appropriate food options.
● Encourage independence by allowing children to serve themselves (with assistance as needed) and practice basic table manners.
● Use meal times as opportunities for social interaction and conversation, fostering language development and social skills.
Toileting and Cleaning:
● Establish a consistent toileting routine, including scheduled bathroom breaks and frequent reminders to use the toilet.
● Teach proper hygiene practices such as handwashing after using the toilet and before meals.
● Keep the classroom clean and organized by involving children in simple cleaning tasks such as putting away toys, wiping tables, and tidying up their belongings. Transitions:
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● Smooth transitions between activities by using visual cues, songs, or countdowns to signal upcoming changes.
● Provide ample time for children to complete their current activity and prepare for the next one, minimizing disruptions and meltdowns. Parent Communication:
● Maintain open communication with parents regarding their child's progress, daily activities, and any concerns or achievements.
● Share information about the day's lessons and upcoming events through newsletters, emails, or a classroom communication app. July 2021- March 2022
Madrag, Cottman ave. - Team Lead/Manager
Opening & Closing Store:
● Develop a checklist for opening and closing procedures to ensure consistency and efficiency.
● Opening: Arrive early to prepare the store for the day, including unlocking doors, turning on lights, and setting up displays. Check inventory levels and cleanliness.
● Closing: Secure cash registers, lock doors, turn off lights, and tidy up the store. Perform closing cash reconciliation and secure any valuable items. Money Management:
● Implement cash handling procedures to minimize the risk of theft or errors.
● Use a point-of-sale (POS) system to track sales, manage inventory, and generate reports.
● Conduct regular cash counts and reconcile cash registers at the end of each shift to ensure accuracy.
● Implement procedures for depositing cash and reconciling bank statements. Customer Service:
● Train staff to provide exceptional customer service, including greeting customers, addressing inquiries, and resolving complaints.
● Foster a customer-centric culture by empowering employees to go above and beyond to meet customer needs.
● Implement a customer loyalty program to reward repeat business and encourage customer retention.
● Solicit feedback from customers to identify areas for improvement and enhance the overall shopping experience.
Training:
● Develop a comprehensive training program for new hires covering store policies, procedures, product knowledge, and customer service skills.
● Provide ongoing training and development opportunities for existing staff to enhance their skills and keep them engaged.
● Use a combination of on-the-job training, online modules, and role-playing exercises to reinforce learning objectives.
Processing Merchandise:
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● Establish efficient procedures for receiving, inspecting, and stocking merchandise.
● Use barcode scanners or RFID technology to track inventory and streamline the replenishment process.
● Train staff on proper handling and storage of merchandise to prevent damage and ensure accurate inventory counts.
● Implement a system for markdowns and clearance to manage excess inventory and maximize sales opportunities.
Receiving Packages:
● Coordinate with vendors and shipping carriers to schedule deliveries and ensure timely receipt of merchandise.
● Inspect packages upon arrival for accuracy, damage, and quality issues.
● Log received items into the inventory management system and update stock levels accordingly.
● Store merchandise in designated areas and arrange for restocking as needed. March 2022- December 2022
Home Depot- Merchandiser
Price Changes:
● Establish a process for implementing price changes, whether it's due to promotions, seasonal adjustments, or supplier price updates.
● Utilize a pricing management system or software to streamline the process and ensure accuracy.
● Communicate price changes to staff in advance and provide training on updating price tags, signage, and electronic displays.
● Monitor the impact of price changes on sales and adjust strategies as needed to optimize pricing and maintain competitiveness in the market. Assisting Customers:
● Greet customers warmly and approach them with a helpful and friendly demeanor.
● Actively listen to customer needs and provide personalized assistance and recommendations.
● Help customers make informed purchasing decisions.
● Resolve customer complaints or concerns promptly and professionally, demonstrating empathy and a willingness to find satisfactory solutions. April 2023- Present
Nanny/Babysitter- Care.com
Educational Lessons:
● Plan age-appropriate educational activities that align with children's developmental milestones and interests.
● Incorporate learning opportunities into daily routines, such as counting during snack time, identifying shapes during playtime, and reading stories together.
● Use a variety of teaching methods, including hands-on activities, games, music, and arts and crafts, to keep children engaged and stimulated. 5
● Focus on building foundational skills such as language development, early literacy, math concepts, social skills, and creativity.
Trips:
● Organize occasional outings or field trips to parks, museums, libraries, zoos, or other child-friendly destinations.
● Prioritize safety by ensuring adequate supervision, appropriate transportation, and adherence to any rules or guidelines set by parents or authorities.
● Use outings as opportunities for learning and exploration, encouraging children to observe, ask questions, and interact with their environment.
● Plan activities or games related to the trip theme to enhance children's understanding and enjoyment of the experience.
Meal Prep:
● Create a meal plan that includes balanced and nutritious meals and snacks to support children's growth and development.
● Involve children in meal preparation activities, such as washing fruits and vegetables, stirring ingredients, or setting the table, to promote independence and healthy eating habits.
● Accommodate dietary restrictions or preferences as communicated by parents, ensuring that all meals provided are safe and suitable for each child. June 2024- Present
Head Start Assistant Teacher- Porters Daycare
● In progress
Education
Temple University
1801 N. Broad St., Philadelphia, PA
● In Progress: Associates in Criminal Justice
● Anticipated Completion: [N/A]
Little Flower High School
1000 W Lycoming St., Philadelphia, PA
● High School Diploma
● Graduated: June 2021
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