Project Management Program Manager

James D. Allen, Jr. 408-***-**** M

********@*****.*** ~ Morgan Hill, CA 95037

Project Management Professional/ Professional Services & Support Leader Global Strategy • Profits • Process • Performance

More than 25 years of management and project leadership success leveraging resources and operations to accelerate growth, profitability, and performance for multimillion-dollar companies. Change agent with striking success in organizational transformation and performance. Reputation for taking the reins midstream and providing foolproof solutions that fixes non- working situations. Build organizations on communication, teamwork, process, and results. Leadership Highlights:

• Created engineering and professional services execution processes to assure successful product delivery

• Global management of 100 service and support personnel and multimillion-dollar operating budget.

• Delivering measurable ROI and competitive advantage in multiple business disciplines and technologies.

• Preserving customer relations by getting project on track to meet time-critical deadlines and demands. Professional Experience

CAES (FORMERLY COBHAM), San Jose, CA 2015–2024

Provider of development, delivery and manufacturing of leading-edge aerospace and defense systems delivering mission-critical technology worldwide.

SENIOR PROGRAM MANAGER

Directs all phases of programs from inception through completion. Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs. Develop and manage internal engineering and manufacturing plans while remaining the POC to customer:

• Establish milestones and monitors adherence to master plans and schedules, identify program problems and obtains solutions, such as allocation of resources or changing contractual specifications.

• Act as primary customer interface for program activities, leading program review sessions with customers to discuss cost, schedule and technical performance.

Manage all aspects of proposal efforts:

• Coordinate the preparation of proposals, business plans, schedules, statement of works and specifications, operating budgets and financial terms/conditions of contract.

• Participate in the negotiation of contract and contract changes. TIVO (FORMERLY ROVI CORP.), Santa Clara, CA 2010–2015

$538M provider of integrated solutions for the discovery and personalization of digital entertainment to service providers and the consumer electronics industry worldwide.

SENIOR DIRECTOR – PROGRAM MANAGEMENT OFFICE (PMO)

Operating Budget: $5M, 11 Engineering Program/Project Managers and 4 Professional Services Program Managers. Lead the group in driving on-time delivery of critical products from concept to customer launch, specializing in new product introductions and trials, resulting in the successful launch of 4 key product families. Developed and implemented Professional Service demand and execution process:

• Created business driven process and tools for driving executive decision making.

• Implemented application for project and time tracking to include utilization and other key KPIs.

• Designed and tracked project completion ensuring revenue recognition and invoicing. James D. Allen, Jr. ********@*****.*** ~ 408-***-**** M Lead the Rovi Product Methodology revision and roll out:

• Added key measurable process to assure Plan of Records definition and tracking.

• Clearly defined roles and responsibilities across all functions to better align teams.

• Worked closely and up front with key stakeholders to assure inclusion and adoption. Managed key cross business group initiatives and customer engagements:

• Selected by Executives to manage and drive the Return Path Data initiative across all functions for the Analytics Business Group. Including sales, legal, IP, engineering, operations, data, and professional services

• Driving internal teams to assure aggressive deployment schedule for multiple country roll out across LATAM. HARMONIC INC., Sunnyvale, CA 1998–2010

$315M provider of best-in-class digital video, data, optical networking open-systems solutions for broadband & telecom sectors. SENIOR DIRECTOR – PROFESSIONAL SERVICES AND SUPPORT 2006–2010 Operating budget: $9M. 5 direct reports (Directors of Customer Support and Integration; Senior Manager and Manager, Field Engineering; Senior Manager of Contracts). 76-member business unit. Lead operations in executing customer-facing global integration services and support operations, including training and activities of support personnel. Created revenue-growth opportunities that drove 20% year-over-year revenue growth and transformed the EMEA operation into a self-sufficient service and support organization reporting to the Regional Vice President.

Revenue Generating and Revenue Recognition Redesign:

• Created flawless project processes for revenue recognition system adopted company-wide.

• Developed process and documentation to reliably predict and close global Sarbanes-Oxley integration projects.

• Defined statement of work, work breakdown structures, timekeeping, site acceptance tests, and certificate of completion.

• Contributed $12M in new revenue and impacted ~$120M in overall revenue. Strategic Refocus:

• Worked with Marketing to focus on support side of business – redesigned service level agreements (SLAs) to facilitate accurate and timely renewal of key accounts.

• Worked with Sales to revise and tighten up pricing strategy – laid the groundwork to grow annual revenue 20% for 4 consecutive years.

• Generated revenues of $35M+ in 2009 – more than 10% of the company’s overall revenue. Europe, Middle East, Africa (EMEA) Restructuring:

• Planned and implemented seamless scalable solution to enable EMEA unit to support expanding level of business.

• Briefed and won approval of executive staff; designated senior staff member to oversee the reorganization.

• Retrained staff and hired new talent with advanced skill sets, more than doubling group from 10 to 25.

• Created capacity to grow revenue >20% while significantly reducing customer escalations. DIRECTOR – GLOBAL PROGRAM MANAGEMENT & CONTRACTS Oversaw customer integrations, program management, and support contracts (SLAs), including project staffing, execution, and profitability. DIRECTOR – GLOBAL PROFESSIONAL SERVICES Led team of 8 program managers and 20 systems engineers in global deployments of digital video systems; escalation point for critical field deployment issues. DIRECTOR – PROGRAM MANAGEMENT Led 12-member program management team in deploying as many as 20+ systems concurrently worldwide.

SENIOR PROGRAM MANAGER Worked with cross-functional teams, including R&D, Operations, and Engineers, to deliver working solutions around the globe in support of new digital video compression systems and products. James D. Allen, Jr. ********@*****.*** ~ 408-***-**** M NORTHROP GRUMMAN (FORMERLY ESL INC.), Sunnyvale, CA

$150M subsidiary of Fortune 500 TRW, specializing in advanced Information Systems and electronic product technologies for aerospace, information, and transportation industries. SUBSYSTEM PROGRAM MANAGER

SECTION MANAGER – MECHANICAL ENGINEERING

LEAD ENGINEER

MECHANICAL ENGINEER

Project management budget: $7M. 5 direct reports (Staff Mechanical Engineer, Mechanical Engineer, Senior Electrical Engineer, Senior Design Engineer, and Drafter). 15-member team total. Eight years of highly visible professional services roles, repeatedly delivering projects within critical time constraints, limited resources, and tight budgets. Frequently jump in mid-stream to rescue a project gone wrong and satisfy a client’s aggressive demands.

Frequency Extension Antenna and Processor Solution:

• Worked with multidiscipline engineering team using new manufacturing processes to build prototype in first month.

• Delivered complete solution to customer within 3-month deadline, at 70% budget. Failed Aircraft Electronic Equipment Rack System Solution:

• Rescued project that had failed in attempts to design aircraft system while using up valuable time and budget.

• Assembled team of designers and engineers and developed modular system that could be built and assembled quickly.

• Achieved all budgetary and timeline constraints in spite of severely limited resources. Crucial Project Parts Identified Late in Project Schedule Solution:

• Built team to determine requirements quickly and accurately for 2 shelters to house repair capability of equipment for information processing facility and supporting aircraft.

• Spec’d shelters and designed process within 4 months, including requirements of 3 separate workstations.

• Delivered shelters one month early and under budget. LOCKHEED MISSILES & SPACE, Sunnyvale, CA

DESIGN ENGINEER

• Originally hired as Mechanical Engineer to work on space station project.

• Remained on as individual contributor for projects ranging from space systems and satellites to clean room environments and nuclear testing facilities.

Education, Credentials, Affiliations

Bachelor of Science in Mechanical Engineering, California Polytechnic State University, San Luis Obispo, CA Project Management Certificate, University of California at Santa Cruz Project Management Professional (PMP) 2010-2014

Member, Project Management Institute (PMI)

Clearances Available Upon Request

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