Medical Assistant Customer Service
Resume:
Monique Johnson
*********@*****.*** Sanford
SKILLS
• Line management
• Drawer balancing
• Productivity standards
• Inventory processes
• Customer assistance
• EMR / EHR
• Insurance claims
Electrocardiographic
rhythm recognition
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• Laboratory maintenance
• Patient Scheduling
• Orthopedic splints
• Prioritizing stat orders
Emergency procedures
understanding
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• CPR
Medical Records
Management
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• Patient-focused care
• Medical billing and coding
• Patient Assessments
• Electronic health records
• OB/GYN procedures
Efficient and reliable
team player
•
• Compassionate caregiver
PROFESSIONAL SUMMARY
Trained in various professional areas and offering top-notch Customer Service, and Patient Care Services and abilities. Motivated to continue to learn and grow as a professional. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. WORK HISTORY
September 2020 - January 2021
Cashier Assistant, The Christian Sharing Center Longwood August 2018 - January 2019
Medical Call Center Specialist, CSI Companies/ CVS Pharmacy Orlando, FI February 2018 - July 2018
Medical Assistant, CSI Companies/ CVS Minute Clinic Orlando Greeted incoming customers and offered immediate assistance with locating store items, navigating spaces, or resolving issues
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Maximized sales potential through proper procedures for rotating, stocking and merchandising products
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Assisted supervisor in controlling customer flow and backed up lines to minimize wait times and optimize customer experience
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• Promoted credit, rewards and gift card programs to customers
• Set up drawers before shifts and counted totals after close-out Kept store areas clean, supplies stocked and checkout stations professional with regular monitoring and direction of team activities
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• Maintained high customer satisfaction levels by going extra mile to personalize service.
• Multitasked to resolve inquiries in real time, whilst giving customers full attention
• Listened actively to complaints, feedback and feature requests for future improvement
• Expedited calls requiring urgent attention for immediate resolution
• Obtained necessary personal information and verified eligibility in real time Engaged with customers to understand needs, resolve issues and answer product questions
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• Processed orders and coordinated delivery schedules to meet customer needs
• Carried out additional tasks requested by leadership
• Cleaned, prepared and maintained examination rooms and treatment areas
• Measured vital signs, including pulse rate, temperature, blood pressure, weight andheight Administered injections and medications, dressed wounds and collected lab specimens for tests.
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M
May 2016 - November 2017
Medical Assistant, Central Florida Pain Relief Center Orlando
• Cleaned, prepared and maintained examination rooms and treatment areas
• Assisted physicians and clinicians with examinations, procedures
• Improved clinical operations and productivity by promoting efficient patient flow
• Prepared patients for examinations, procedures and treatments
• Maintained and updated patient information and vital signs in electronic medical record
• Interviewed patients to obtain medical information and document vital signs
• Answered phone calls and scheduled or followed-up on appointments. EDUCATION
April 2016
Certificate Of Medical Assistance Healthcare
Concorde Career Institute, Orlando
September 2013
High School Diploma Basic
Orange County Public Schools, Orlando
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