Customer Service Administrative Assistant
Resume:
Tiwana Purdie
Raleigh, NC
******.******@*****.***
Objective:
●I am a very professional and passionate person with the ability to undertake complex assignments, meet tight deadlines, and deliver superior performance. I am highly organized, able to utilize a variety of tools (computer, fax, email, calculator, scanner, and various software programs), and results oriented. I am seeking to obtain a position in a fast-paced public service work environment where my communication, customer service, and computer skills may be utilized.
Skills:
●Microsoft Word, Access, Excel, and PowerPoint, 2013, Diversity Training, 2009; Conflict Resolution, 2009; Ethics in the Workplace, 2010; Workplace Sexual Harassment, 2010; Effective Writing, 2012; Security Awareness;2015; HIPAA Compliance, 2015, Efficient with Automated Benefit Payment System (ABPS)
Work Experience:
ResCare/Eastern Regional Office February 8, 2016-August 31, 2022
Work Experience/Advisor
●Resolve problems encountered during daily operations and determines appropriate solutions
●Monitor work activity to ensure that cases are clearly and thoroughly documented
●Interview customers to gather information on training needs, educational background, work experience, skills, interests and eligibility
●Assist customers with identifying employment goals, career development needs, and employment plans
Wake County Human Services/Economic Services February 2013 – April 2015
FNS Administrative Assistant
●Oversees/coordinates the submission of local, regional FNS applications
●Participates in the development/expansion of programs and or services that supported continued eligibility
●Coordinated and participated in outreach efforts/activities for eligible participants of FNS programs and processed claim information into NCFast program for maintenance.
●Conducted in-person or telephone assessment/interview on all Food and Nutrition Cases for verification of documents needed for adjudication of claim
Customer Service Representative/Humana Campaign Jul 2012-February 2013
Xerox Company
●Work with client in cost-standard development of Medicaid/Medicare Parts A,B,C,D
●Audit providers to ensure they provide quality service and meet delivery requirements
●Travel to vendor locations to review product assortment, gather feedback, and review results with the team.
●Process customer requests for health insurance coverage or termination, monthly premium amount, prescription refills, prescription overrides from pharmacy, and benefit resource utilization
Federal Claims Processor
Department of Commerce: Division of Employment Security Jul 2005- June 2012
●Identified, evaluated, and recommended solutions to complex and controversial Unemployment Insurance (UI) issues regarding protocol.
●Provide advice, technical assistance, and consultation to DOL; management, and supervisors on a variety of labor relations issues.
●Processed high volume of UI claims involving wage evaluation and program classification to determine appropriate pay system.
●Served as subject matter expert and federal resource liaison for UI programs for the State of North Carolina.
●Prepared reports and supporting documentation for appeal hearings
●Assist claimants with inquiries, status of claims, and filing procedures by telephone or in writing.
●Provided administrative assistance by troubleshooting internet and or telephone claims and by responding to e-mails regarding unemployment insurance.
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