Risk Management Customer Experience

BANKING OPERATIONS RISK MANAGEMENT PROCESS- PROCEDURE IMPROVEMENT FINANCIAL FORECASTING

PROFESSIONAL SUMMARY

Accomplished Banking professional adept at cultivating account member satisfaction and loyalty illustrated through years of positive work and management performance for SunTrust Bank, controlled by Fortune 500 bank holding company, Truist Financial. Energetic and reliable with an in-depth understanding of financial products and customer experience. Proficient in regulatory requirements and optimal approaches for keeping systems current and compliant. Successfully optimize control systems and build solid teams to meet business needs and achieve demanding financial targets.

Area of Expertise

Risk Management & Audit Controls Process Improvement Regulatory Compliance Account Retention Sales and Revenue Growth Loan Origination Critical Thinking Strategic Planning Financial Management Stakeholder Relations Interpersonal Communication

Professional Experience

Credit Analyst (Remote) Upstart Loans 2024 – Current

Analyzed creditworthiness of clients by reviewing financial statements, credit reports, and industry trends

Evaluated loan applications and determined appropriate risk levels based on the borrower's financial history and collateral

Developed comprehensive credit risk assessments to support lending decisions, ensuring compliance with company policies and regulatory requirements

Treasury Solutions Fulfilment Analyst (Remote) Truist Bank Financial 2020 – 2024

Performs high-volume and time-sensitive routine tasks with minimal supervision, ensuring timely and accurate completion.

Implements product or service-related requests for Treasury Solutions, prioritizing tasks, managing daily workload, and identifying process efficiencies.

Provided general operations support to Treasury Operations and other areas of TRUIST.

Personal Banker IV SunTrust Bank, Truist Financial 2015 – 2020

Cultivate relationships with high-net-worth individuals, corporate clients, and institutional investors. Understand their financial needs and offer tailored banking solutions.

Contribute to the development of strategic plans and business objectives. Participate in decision-making processes to enhance the bank's competitive position and profitability.

Partnered with Mortgage Officers, Loan Officers, and Management to assist clients, reducing errors by adhering to regulatory and company security and audit procedures. Cross-functional collaboration.

Financial Service Representative SunTrust Bank 2013 – 2015

Maintained timely, accurate, and consistent documentation of client interactions, activities, processes issue solutions, and precise database information.

Developed more efficient processes to research and resolve complex client and bank-related issues.

Develop and expand new client relationships through consultative conversations, effective listening, and making appropriate referrals to other lines of business.

Lead Teller Wells Fargo 2013 – 2015

Comply with operational functions such as transaction approval, cash control, branch protection, internal control, and ordering cash based on cash forecasting and branch needs.

Oversee an 8-employee teller line, training new hires and ensuring tellers uphold policies and procedures in a high-volume branch of transactions.

Improved branch profitability through sales, forecasting, and skilled negotiation. Streamlined sales processes to effectively communicate and provide buyable solutions to clients' banking needs.

EDUCATION

Georgia State University, Georgia State University, Associate in Health Science

Internship, Trinity Counseling Center: Trained in Conducting an intake interview and on how to facilitate small group discussions.

TECHNICAL SKILLS

Microsoft Office Suite QuickBooks Adobe Salesforce Oracle Workday LexisNexis NICE TEAMS Zoom WebEx Notion

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