Office Manager Family Practice
Resume:
BEATRICE O. FAYEMI
Phone: 404-***-**** Email: *********@*****.***
PROFESSIONAL SUMMARY
Seasoned Practice Manager with over 28 years of experience in the healthcare industry, specializing in medical office operations, staff management, patient care, and financial oversight. Proven ability to develop and implement efficient processes, optimize office workflows, manage budgeting and billing, and enhance patient satisfaction. Highly skilled in multitasking, time management, and maintaining compliance with healthcare regulations. Adept at training, motivating, and supervising staff to achieve organizational goals and maintain high standards of care.
PROFESSIONAL EXPERIENCE
Office Manager
Dream Breast Care Center April 2024 – Present
Oversee financial operations, including medical billing, budgeting, and submission of health insurance claims.
Prepare monthly, quarterly, and annual financial reports for reviews.
Schedule surgeries, diagnostic tests, and medical procedures, ensuring maximum utilization of available time and resources.
Coordinate with staff to ensure the required equipment is available for both office and hospital-based procedures, including anesthesia arrangements.
Confirm insurance provider and secure prior authorization for procedures as necessary.
Ensure completion of medical clearance and pre-surgical testing before scheduled procedures.
Provide patients with detailed instructions and assist in pre-procedure calls.
Ensure compliance with HIPAA, advance directives, and follow-up care.
Maintain high patient satisfaction with effective communication and service delivery.
Practice Manager
Medi-Weightloss Clinic February 2023 – March 2024
Managed clinic operations, ensuring adherence to key performance indicators (KPIs).
Led daily operations which include patient registration, scheduling, billing, and inventory management.
Supervised staff, providing coaching and conducting regular performance evaluations.
Fostered a culture of patient-centered care and operational excellence.
Oversaw patient A/R and collaborated with billing company to ensure timely follow-ups on unpaid balances.
Developed and implemented action plans to improve efficiency and meet clinic goals.
Achieved an 80% value plan closing ratio through individual consultations.
Ensured compliance with regulatory requirements, including safety standards and patient confidentiality.
Office Manager
Crabapple Family Medicine October 2018 – January 2023
Managed daily office operations, including staff supervision, scheduling, and maintaining office quality standards.
Led staff training, performance reviews, and conflict resolution to improve team efficiency and patient satisfaction.
Administered medical billing, insurance claims, and financial reporting.
Ensured compliance with federal, state, and local regulations, including HIPAA and OSHA.
Provided educational materials to patients and resolved patient complaints in a timely manner.
Maintained a safe and clean office environment, conducting regular equipment inspections and maintenance.
Front Office Manager / Surgery Coordinator
OB/GYN Atlanta January 2018 – August 2018
Scheduled surgeries, diagnostic tests, and medical procedures, ensuring efficient use of time and resources.
Collaborated with staff and anesthesia teams to ensure readiness for office and hospital-based procedures.
Managed patient insurance verifications and obtained prior authorization for procedures.
Ensured proper pre-surgical testing, medical clearance, and patient preparation.
Facilitated communication with patients regarding test preparations, appointment times, and follow-up care.
Ensured compliance with informed consent and advanced directives.
Office Manager
Georgia Center for Diabetes January 2009 – February 2018
Oversaw all financial aspects of the practice, including billing, charge entry, and accounts receivable.
Reduced office expenses by $10K annually through effective inventory management and supply contracts.
Managed credentialing with insurance providers and negotiated reimbursements.
Increased office revenue by 20% through operational assessments and restructuring.
Achieved a 69% collection ratio over 10 months and 75% over 18 months.
Led the transition from paper charts to electronic medical records, improving documentation efficiency by 25%.
Ensured compliance with HIPAA, OSHA, and other regulatory requirements.
Medical Assistant
Georgia Center for Diabetes June 1996 – January 2009
Assisted physicians with procedures and patient examinations.
Collected patient medical histories and vital signs, recorded information in patient charts.
Performed phlebotomy and routine laboratory tests.
Maintained inventory of medical supplies and ensured equipment was fully stocked and operational.
Educated patients on insulin administration, treatments, and test procedures.
Ensured patient confidentiality in accordance with HIPAA and OSHA guidelines.
EDUCATION
Valdosta State University, Valdosta, GA
Bachelor’s Degree in Human Capital Performance
Chattahoochee Technical College, Marietta, GA
Associate Degree in Business Management
Chattahoochee Technical College, Marietta, GA
Associate Degree in Healthcare/Physician’s Office Management
Kennesaw State University, Kennesaw, GA
Certificate in Medical Billing and Coding Specialist
Grady Health System Diabetes Clinic, Atlanta, GA
Certificate in Diabetes Education Training
Atlanta Technical College, Atlanta, GA
Diploma in Medical Laboratory Technology (MLT)
CERTIFICATIONS
Registered Medical Assistant (RMA)
National Certified Medical Assistant (NCMA)
Key Skills
Staff Training & Supervision
Medical Billing & Coding
Financial Management & Reporting
Scheduling & Operations Management
HIPAA & OSHA Compliance
Patient Care & Satisfaction
Insurance Verifications & Authorizations
Process Improvement & Efficiency
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