Property Management Customer Service
Resume:
Robert Bell
Facilities Management
**************@*****.*** • 716-***-****
LinkedIn • Tonawanda, NY, 14150
Accomplished professional with immense experience in leading effective operation, maintenance, and optimization of facilities and properties.
Proficient in all aspects of facility management, from strategic planning and budgeting to safety and compliance. Proven track record of streamlining operations, reducing costs, and enhancing the overall functionality and aesthetics of facilities. Adept at leading cross-functional teams, implementing best practices, and fostering a culture of safety and sustainability. Skilled in customer satisfaction, financial stability, and compliance with structural standards and regulations. Diligently identifying and addressing issues in diverse properties, requiring enhancements, and championing quality standards to optimize customer service for modern client expectations. Areas of Expertise
Business Management
Technology Integration
Environmental Sustainability
Cultural Awareness
Project & Property Management
Risk Mitigation & Emergency Resolution
Contract Negotiation & Quality Control
Budgeting & Financial Stability
Team Building & Leadership
Recruiting/Community Development
Vendor & Contractor Engagement
Internal Audits & Testing
Professional Experience
Symphony Property Management 2022 – Present
Regional Facilities Manager
Lead and control quality of maintenance operations, staff development, and financial outcomes for properties within designated region. Define pre-project timelines and expectations for capital initiatives by fostering clear communication among site members and vendors prior to project initiation. Direct all property-related aspects by ensuring efficient operations and maximizing property value.
Define and implement pre-project timelines and objectives for capital initiatives, facilitating open communication among site staff and vendors before project initiation. Achieved $1.2 million-dollar individual property upgrade plan under budget and ahead of schedule
Invest in training and resources for your maintenance team to ensure they can efficiently manage tasks and utilize technology like digital calendars to track progress. Established and executed HVAC training program for facilities team in addition to implementation of streamlined purchasing software resulting in improved cost controls and inventory management.
Identify property needs and evaluate vendor capabilities. Negotiate service-level agreements to ensure quality standards are met and operations run smoothly. Performed complete overhaul of landscaping and snow removal contractors while reducing risk by updating snow removal plans and insurance documentation requirements.
Focused on post service measurable data points which contribute to higher tenant satisfaction and greater property value. Established and actively monitored satisfaction surveys and client experience reviews, encouraging honest feedback from the client base. Actively responded to concerns and adjusted processes and training as needed to ensure positive interactions. Morgan Properties, Buffalo, NY 2022 – 2023
Regional Facilities Manager
Lead and control quality of maintenance operations, staff development, and financial outcomes for properties within designated region. Define pre-project timelines and expectations for capital initiatives by fostering clear communication among site members and vendors prior to project initiation. Direct all property-related aspects by ensuring efficient operations and maximizing property value.
Supervised emergency plan execution and property inspections to ensure preparedness and staff training for emergencies. Page 2 2
Managed enrollment of contractors, negotiated contracts, and oversaw operational efficiency of services across 16 properties.
Oversaw organization of maintenance shop by prioritizing cleanliness and optimizing inventory control, while ensuring strict adherence to preventative maintenance programs. Wingate Companies, New Buffalo 12 2021 – 2022
Sr. Maintenance Supervisor
Supervised both maintenance and janitorial staff by ensuring well-maintained and clean facility to improve overall operational efficiency and hygiene. Executed proactive HVAC and domestic hot water unit maintenance to optimize performance, prolong operational longevity, and mitigate potential for expensive breakdowns. Recruit ed and conducted interviews with prospective candidates for new staff positions. Managed processing of weekly payroll to ensure timely and accurate disbursement of employee wages. Engaged in weekly on-call duty requirements by addressing and resolving urgent issues or incidents throughout designated week. Directed all building emergencies and oversaw apartment rehabilitation projects. Tracked all daily work orders to improve efficiency and ensure timely completion.
Led 12 apartment buildings by achieving efficient property management and maintenance of 188 units, while ensuring tenant satisfaction and financial stability.
Participated in HUD and NY State house inspections to ensure compliance with housing standards and regulations, while addressing potential issues in residential properties.
Collaborated with third-party contractors and executed all contracts to establish robust network of external partners and ensure project completion.
The Arc Erie County New York, Buffalo, NY 2019 – 2021 Sr. Maintenance Technician Supervisor
Repaired faulty housing units and damaged structures by improving living conditions and increasing property value. Implemented preventative maintenance procedures to reduce equipment breakdowns and increase operational efficiency. Delegated daily work orders for technicians by improving task allocation and productivity.
Conducted thorough inspections of buildings, equipment, and systems to detect and address potential issues.
Established valuable connections with third-party contractors and participated in all New York State housing inspections. Education
High School Diploma (General) North Tonawanda Senior High School, North Tonawanda, NY Certifications
Certified Maintenance Management (CCM)
Certified EPA (HVAC Units)
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