Administrative Financial Operations

MARIA R. BELL

301-***-**** *****.********@*****.***

Healthcare Financial Operations Change Management Performance Management

Education

Master of Business Administration, University of Maryland University College

Master of Health Administration, University of Maryland University College

Bachelor of Science in Health Administration, Southern University

Certified AGILE SCRUM Master

Lean Six Sigma Green Belt

Professional Summary

As an experienced professional, I possess a diverse range of healthcare, finance, IT, analysts, and Project management skills that contribute to my business success. My background includes directing distributed teams, managing multiple customers, programs, and projects, and fostering strong relationships with clients. As an accomplished healthcare financial operations and leader with extensive experience in Revenue Cycle Management, and large-scale healthcare technology implementations. Proven track record in managing complex projects with a focus on delivering results under budget while ensuring compliance with government regulations. Strong communicator with expertise in engaging with senior leadership and stakeholders, adept at fostering collaborative environments and driving strategic initiatives. A dynamic professional with progressive experience in successfully directing complex projects.

10+YR Project Management (Agile, Waterfall) SCRUM Risk Assessment and Mitigation Healthcare Compliance Healthcare Financial Operations Budget Proposals Risk Management • Business Analysis Program Management Quality Control & Management • Stakeholder Engagement and Communiation• Forecast Budget • JIRA • Team Leadership and Mentoring• Control

Schedules •Financial Analysis • Strong Analytical and Problem-Solving Skills • Change Management

SKILLS

Technical Skills: Control Account Management, Integrated Master Schedule (IMS), EHR Deployment, Cost Estimation & Analysis

Management Skills: Stakeholder Engagement, Risk Management, Contract Administration, Budget & Cost Control

Industry Knowledge: Revenue Cycle Management, Military Health System Operations, Government Health IT Deployments, Change Management, Healthcare Financial Operations

PROFESSIONAL EXPERIENCE

Integration IT Project Manager Leidos (12/2022-11/2023)

IT Project Manager

Managed and overseeing multiple federal healthcare IT projects that support Oracle Cerner and the Veteran Affairs (VA) Office Electronic Health Record Modernization (OEHRM) program. Led 100+ multifaceted team through the design, development, testing, cutover, implementation, and support of VA deployment of OEHRM. Successfully implemented eleven ambulatory healthcare interfaces within four VA health systems across the United States. Oversee development and coordinating federal high-level processes between matrixed teams including cyber, FSI, FHIR, CCL, DICOM, and Testing. Strategic planning of deliverables, managing risks and resolving challenges that impact release scope, quality, and schedules.

Selected Achievements:

Tracked changes through Integrated Master Schedules (IMS) and JIRA requirements and communicating the impacts. Planned and provided weekly updates on the release activities to VA leadership including the OEHRM deployment coordination meeting. Managed the deployment and cutover of deliverables to the test and production environments. Leading and coordinating checklists, go-live activities, and deployment plan execution. Identified the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release so go-live has no complications.

Managed large-scale projects focused on healthcare technology implementations, including electronic health record (EHR) systems, achieving a proven record of successful deployment and adoption.

Facilities IO&T Program Manager Health Facility Solutions (Fort Detrick PMO Office/USAMRID) (07/2018-10/2020)

Supported IO&T facilities planning, financial activities, and all active Research & Development projects and clinical operations that involved scientist working groups, contractors, biochemical engineers (36 staff) for the collaboration with a diverse group of program managers to provide effective solutions. Evaluated quality control, and maintained compliance with OSHA, safety, and risk-management guidelines.

Led cross-functional teams in the delivery of projects using agile methodology to meet requirements on time, within budget, and with a high level of quality and customer satisfaction. Oversaw a portfolio of several project streams and aligned them with one vision. Led the standardization of project processes, such as intake, roadmap, prioritization, and communication. Facilitated the Facility Operations and assisted the team to achieve multiple strategic goals.

MEDSTAR HEALTH Project Manager Washington DC (11/2013-04/2018)

Project Manager

Plans, executes, and finalizes projects according to strict deadlines and within budget, including acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan. Defines project objectives and oversees quality control throughout the project lifecycle. Builds, develops and grows business relationships vital to the success of the project. Conducts project postmortems and create recommendations report to identify successful and unsuccessful project elements.

Selected Achievements:

Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations. Develops best practices and tools for project execution and management. Direct and manage project development from beginning to end. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Communicates project expectations to team members and stakeholders in a timely and clear fashion. Acts as liaison with project stakeholders on an ongoing basis.

Identified and manages project dependencies and critical path. Plans and schedules project timelines and milestones using appropriate tools. Tracks project milestones and deliverables. Develops and delivers progress reports, proposals, requirements documentation, and presentations. Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Coaches, mentors, motivates and supervises project team members and contractors, and influences them to take positive action and accountability for their assigned work.

Practice Administrator

Simultaneously, two practices with 22 staff members in delivering high-quality patient care. Utilized analytical skills to track, trend and interpret relevant operational and financial metrics. Successfully led EHR transformation tracking mechanisms for Two Practices. Planned and directed new operational procedures to obtain optimum efficiency and reduced costs. Successfully maintained equipment/pharmaceutical budget/and medical supply annual budget of $1.5M.

Selected Achievements:

Clinical Operations Management: Oversaw daily functions of two clinical sites and a 22-member support team, streamlining processes and resource distribution to enhance operational efficiency and address bottlenecks.

Service Quality Improvement: Conducted regular reviews of scheduling systems and clinical workflows, implementing enhancements to maintain superior service standards. Committed to continuous performance improvement, ensuring adherence to healthcare excellence.

Organizational Leadership: Served as a pivotal administrative contact, ensuring seamless coordination across service lines. Promoted adherence to policies and regulations, reinforcing patient service integrity. Advocated for evidence-based nursing practices to elevate care quality and patient experiences. Supervised service and program development, aligning them with performance benchmarks and departmental goals.

Strategic Initiatives: Spearheaded strategic planning efforts to expand business opportunities in line with MedStar's vision, enhancing interdepartmental and external partnerships.

Visibility Enhancement: Partnered with Public Relations and medical staff to elevate the profile of departmental offerings, boosting stakeholder engagement both within and outside the organization. Coordinates and collaborates with nursing and support staff, faculty, patients, and other departments to develop and implement ongoing assessments of associate satisfaction, and patient experience. Served on Patient Advocacy committees and represented the department and hospital/facility in community outreach efforts as appropriate

Facility Oversight & Equipment Management: Upheld a secure and efficient environment for patient and staff welfare, ensuring facility and equipment preparedness. Oversaw spatial planning to maximize use and support expansion. Championed the acquisition of advanced medical technology to boost efficiency and patient care quality.

Billing Integrity & Budget Compliance: Performed detailed audits of billing codes and patient records, resolving inconsistencies. Implemented financial controls to adhere to budget constraints, maximizing resource use and cost-effectiveness. Analyzed billing data to correct errors and identify training needs. Worked with Reimbursement Associates to refine billing processes and set clear performance indicators.

Insurance Verification & Service Excellence: Diligently managed insurance verification, ensuring all patient authorizations were current and correct. Promptly addressed billing entry issues to uphold service quality and patient satisfaction. Developed a systematic approach to billing document management, improving file accessibility and retrieval efficiency.

OMNILINK CORPORATION Program Manager Consultant, Level II Vienna, VA (01/2012-07/2013)

Actively led 9 projects and 3 high-performance project managers with a $12+ Million project portfolio while ensuring all projects were compliant with the FDA and IACUC guidelines. Managed large-scale projects focused on healthcare technology implementations, including electronic health record (EHR) systems, achieving a proven record of successful deployment and adoption.

Selected Achievements:

Seamlessly managed project transitions including Rapid Technology Transition Initiatives (RTTI), Science, Pharmaceutical Research Development, and Technology Demonstrations (STD), and Broad Agency Announcement (BAA).

Lead technical and functional teams to successfully implement healthcare technology solutions, ensuring alignment with program objectives and stakeholder expectations. Acted as a liaison across all departments and ensured effective and efficient goals, scope, progress, and completion of projects. Provided direction and motivation to multi-disciplinary project team. Worked with a team of managers and analysts to set priorities and ensure proper communication across divisions. Troubleshoots problems and resolves issues. Act as Subject Matter Expert (SME) on implementations, providing overall leadership, guidance, and status reporting to senior management and government clients.

Collaborate closely with the Implementation Business Director Lead to define control account work scope, schedule, and budget, enhancing project accountability. Engaged with senior leadership from Defense Health Services and Military Health Services to facilitate communication and drive project success. Managed 10 software releases to the clients and performed audits and tracking systems.

WALTER REED NATIONAL MILITARY MEDICAL CENTER, Bethesda, MD (02/2006) – (10/2011)

Senior Health Care Manager/ Operations Administrator

Successfully optimized Hospital/Clinical objectives by utilizing existing resources resulting in a $10K cost savings and the on-time completion of the $2 Billion congressionally mandated integration of military medical assets.

Selected Achievements:

Managed large-scale projects focused on healthcare technology implementations, including electronic health record (EHR) systems, achieving a proven record of successful deployment and adoption. Led Main Operating Department reconfiguration project while maintaining the productivity of 30 surgical suites by modifying turnover procedures during 15 suite reconfigurations to increase efficiency and reduce cycle time 50%.

Managed large-scale projects focused on healthcare technology implementations, including electronic health record (EHR) systems, achieving a proven record of successful deployment and adoption.

Developed and maintained all accounting systems to provide complete and accurate records of the organization's assets, liabilities, and financial transactions. Analyzed opportunities for growth, recruitment, and expansion and ensured that the opportunities are aligned with the organization strategy.

Analyzed revenue cycle processes and financial operations, identifying areas for improvement and developing strategic recommendations to optimize performance. Developed comprehensive reports and presentations for senior leadership, showcasing project performance and financial health.

10+ years’ experience in managing service departments in mid-to-large healthcare facilities. Maintained compliance with SOP’s and created internal audits to achieve excellence in DOD inspections flawlessly. Consistently advised Board of Directors on the delivery of military health systems and business process improvement plans while identifying healthcare facility process improvement initiatives and joint healthcare policy collaborative opportunities with Walter Reed.

Contact this candidate