Call Center Business Development

GABRIELLE MULLEN

*****************@*****.*** 803-***-**** irmo, SC United States 29341

PROFESSIONAL SUMMARY

Data Clerk Entry professional with over three years of successful experience in assisting clients with tax knowledge and tax preparation necessities. Recognized consistently for performance excellence and contributions to success in the tax revenue industry. Strengths in positive communication and prompt results backed by training in business administration and management. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Customer and client relations

Office administration

Consulting

Business Development

Business administration

Budgeting

Financial administration

Business planning

Negotiation

Financial Management

Program oversight

Organization and Time management

Flexible & Adaptable

Compassion

MS Office

Critical thinking

Analytical skills

Responsible

Basic math

Training & Development

Leadership

WORK

Customer Advisor-billing and TEC support

Teleperformance inc-

Columbia, SC

01/2022-08/2022

Walk customer through cycles on the device and provide new products or procedures

Assist customer with billing issues and provide the payment resources

Provide instructions for tech issues and help customer to be able to get into device

Promoted new apple products and procedures

Answers all questions asked by the customer

Administrative Assist

Hitch RVs inc,-Columbia, SC

11/2021-01/2022

Provided assistance constructing agreements for RV sales.

Wrote contacts out for RV sales after conversing with the customerto get extra information.

Administrated and projected weekly schedule with workers.

Cleaned the office daily to announce to customers Hitch is the place to buy Rvs.

Appointment Setter Avolta Corporate - Columbia, SC 07/2021 - 11/2021

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Collected and distributed messages to five team members and managers to support open communication and high customer service.

Drove to locations and walked door to door to make first contact with potential customers.

Established and maintained client rapport by utilizing quality customer service.

Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.

Handled complaints and questions, and re-directed 30 + calls to other team members daily.

Promoted increased sales through outgoing calls demonstrating excellent product knowledge.

Revenue Officer Dept. Of Internal Revenue - COLUMBIA, South Carolina 08/2017 - 11/2020

Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.

Considered alternative means of resolving tax debt issues if taxpayer could not pay

Professionally negotiated and dealt with taxpayers in confrontational situations.

Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.

Recommended financial solutions in relation to tax implications.

Produced briefs, located records and organized documentation to support court cases.

Kept case data and contact information up to date to expedite proceedings.

Responded to 40 + taxpayer questions and helped individuals complete and file tax documentation daily.

Participated in team-building activities to enhance working relationships.

Actively listened to customers' requests, confirming full understanding before addressing concerns.

EDUCATION

University of South Carolina - Aiken, Aiken, SC 05/2016

Bachelor of Arts: Business Administration And Management

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