Customer Service Quality Control
Resume:
Earnest North
**********@*****.***
Medline Med 2- 2022 – present
Katy TX
Shipping Inventory
Ensure that customer orders are correctly processed in accordance with RWSC order fulfillment and customer service standard. Participate in root cause analysis and make recommendations for improvements in operational procedures, practices, and systems. Inventory input. Throughout shift.
Process package shipments utilizing RWSC- WSP shipping system and on-line shipping applications. Performs appropriate end of day system functions. Ensure The order picking. Specific orders. Using. Walkie. Double, Order Picker-w harness.
Niagara Bottling 03/2018 - 01/2022
Byhalia MS 38611
Production Operator Lead / Quality Control
Responsible for daily operations of the production floor; ensuring the shift meets established safety, quality, and production goals in compliance with all applicable legal and food safety requirements.
Frito-Lay 01/2014 - 12/2017
Rosenberg TX 77471
Production /Receiving
Ensure the quality of the product. Maintain production while running 4 lines. Troubleshoot problems when machine breaks down. Consistent weighing and quality checks to ensure product can be packaged and labeled correctly dated.
Cardinal Customize 11/2010 - 12/2013
Alvin TX 77536
Hydro blast Supervisor
Part of shutdown and turnaround team. Organizes and prepares work schedules for employees to ensure the appropriate amount of staff is available for each work shift. This also includes approving and scheduling time off for employees and ensure vacant positions are filled to meet staffing requirements. Worked with equipment, setting up equipment automation for work assignments, cleaning of components and confined spaces. Assist crew and guide through assignments and following safety procedures. JSA.
KB Toys ` 08/2005 to 11/2010
Lodi NJ 07644
Store shift manager
Overseeing employees, opening and closing cash registers for cashiers, counting register drawers and deposits and resolving variances, delegating tasks to employees as necessary to ensure smooth store operations, training new employees and facilitating development opportunities for established staff, resolving customer issues, making exceptions for returns and coupons when appropriate, addressing any other issues that arise while working, giving employees positive recognition and constructive feedback throughout their shifts, assisting employees when necessary, accepting and checking deliveries of products, helping with checking customers out, restocking items and other tasks, maintaining a clean, uncluttered, and presentable store.
Education:
Galveston College
Galveston TX – Associate of Business
Dickinson High School
Dickinson TX – High School Graduate
Certification:
Forklift
Osha 10
Inventory control/ Serve Safe
Hazwoper
TWIC
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