Learning and Development

DEBORAH A. SHAPIRO

215-***-**** ******************@*****.***

linkedin.com/in/deborahanneshapiro

PROFILE SUMMARY

People Leader: Lead Instructor, managing up to 10 technical trainers. Project Leader: Managed and created curricula for both national and international clients. Process Complex Data: Capable of understanding and breaking down complex ideas and concepts into simpler, understandable pieces of information. Commended for an ability to speed read and comprehend information. Training and Mentoring: Experienced in designing and delivering multiple training modules for diverse audiences using various modalities such as Instructor-Led Training (ILT), WebEx, and On-Demand Video; Experienced teaching software development life cycle concepts. Developed L&D programs and needs analysis to all levels of management for their corporation.

Implement Enterprise-Wide Learning Initiatives: Skilled in collaborating with clients to implement best practices, training clients in new software, and executing learning and development programs across all management levels; Key player in applying for state approvals for various curricula for several schools. PROFESSIONAL COMPETENCIES

Professional: Training Learning and Development Team Leadership Mentoring and Train the Trainer Global Networking Technical: MS Office, PowerPoint, Word, Excel, Access, and Visio Camtasia Captivate SalesForce Workday Certification: Customer Care and Billing; accounting package for Utility clients CAREER HISTORY

HR Manager, Learning and Development Unisys Corporation 2018 –2024 Role: Create curricula for internal and external clients; liaise with Legal/Ethics Department for Compliance courseware

• Created curricula in Storyline 360 and Vyond

• Created audio using NeoSpeech, Natural Reader, and Vyond

• Crafted technical and non-technical scripts for courses using Maestra to provide engaging well-rounded content.

• Modified curricula with NeoSpeech, Vyond, and Camtasia.

• Created Workday job aids to provide associates a step-by-step process to ensure consistency.

• Assisted in Women in Action/Leadership

• Created and presented “Lunch and Learn”/UTalk; an hour long presentation to internal clients

• Analyze Training Needs: Worked with Managers and Vice Presidents to develop learning paths for clients and partners to maximize their understanding of the products and increase their ROI.

• Implement Enterprise-Wide Learning Initiatives: Discussed best practices with clients to best implement their software. Trained clients in best practices for company wide acceptance of new software and changes in procedures. Freelance Consultant Training and Development Consulting 2017– 2017 Role: Assist clients in training and development for their Associates

• Assisted clients in training employees

• Acted as a resource for clients in their quest to learn proprietary software

• Acted as a resource in networking for clients to obtain answers to their challenges Deborah Shapiro Page 2

Training and Development Oracle 2007– 2017

Role: Train internal and external clients on back-end proprietary software

• Created mentoring structures and demonstrations for employees and trainers

• Developed an onboarding structure for potential trainers

• Coordinated learning materials with SME’s internationally

• Trained internal and external clients and partners in a variety of proprietary software as well as common concepts

• Delivered courses for traditional and Cloud based solutions

• Used a variety of training modalities ranging from Instructor-Led Training to WebEx to Video On-Demand

• Recorded videos of courseware, both with video staff and using Camtasia and other screenshot and video software

• Created instructor orientation for international trainers.

• Analyzed business needs, recommend procedural changes and customizations

• Created certification questions for Oracle certification exams

• Designed and delivered multiple training modules for a variety of audiences. Delivered training modules using different modalities such as ILT, WebEx, and On-Demand Video.

• Consult with Variety of Stakeholders & Partners: Maintained a global network of internal employees, clients, and partners. Worked with SME’s for a superior customer experience. Trained a wide variety of people in Accounting, IT, Human Resources, Marketing, and Consulting.

• Field Services Training: Trained all levels of clients from Vice Presidents to Managers to Customer Service Representatives. Trained Technical Staff in complex configuration concepts. Trained Users in front-end, day-to-day concepts. Trained Sales Consultants in methods of marketing and demonstrating the various products to outside clients and partners.

Additional Skills

• Evaluate Professional Development Goals. Evaluated professional development goals for team employees

• Created Performance Evaluations. Created performance evaluations for directs, coworkers and managers.

• Assisted in Hiring. Assisted and recommended co-workers and directs for department. Instrumental in interviewing co-workers and directs.

• Collaborate on Building Training Teams: Worked with Managers to build internal training teams; brought several trainers into my department and successfully mentored them. Discussed best methods for external clients to build their own internal training department/team.

• Oversee Vendors: Managed vendors on milestones, goals, and deliverables BOARD AND COMMITTEE INVOLVEMENT

Board Member Lead Associate Impact Groups 2019-2024 PROFESSIONAL DEVELOPMENT

Anti-Bribery 6/24, Embracing Risk and Learning from Setbacks with AI, Establishing AI Guardrails and Governance, Ethics, Harnessing the Disruption of AI, Into to Phishing, Leading by Motivating, Leading through Inspiration, Leveraging AI as a Team Member, Leveraging Analytical and Critical Thinking to Implement AI EDUCATION

Master of Business Administration Widener University, Chester, PA Bachelor of Arts in Political Science, Statistics and Research Methods State University of NY

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