It Infrastructure Manager

ERIC TALTON

Mansfield, ***** Tx 850-***-**** ****.********@*****.*** WWW: http://www.linkedin.com/in/erictaltonmba85b1417

Summary

Experienced IT Infrastructure Manager with 20 years of expertise in designing, implementing, and optimizing robust IT infrastructures. Proven track record in leading cross-functional teams, managing complex networks, and ensuring seamless operations. Skilled in cloud migration, cybersecurity, disaster recovery, and ITIL frameworks. Strong strategic thinker, adept at aligning IT infrastructure with business goals to drive operational efficiency, reduce costs, and support scalable growth. Passionate about innovation and continuous improvement.

Skills

Leadership

Collaboration

Communication

Problem-solving

Time management

ITIL framework

Cloud computing

Server management

Network architecture

Cybersecurity protocols

Experience

IT Infrastructure Manager 02/2019 to 08/2023

Continental Battery Systems Dallas Tx

Spearheaded the deployment of a scalable IT infrastructure, increasing system uptime by 30% and enhancing overall operational efficiency.

Identified gaps in team expertise, leading to the implementation of tailored training programs that reduced incident resolution time by 20%.

Introduced automated monitoring tools, improving network security and decreasing downtime risk by 40%.

Mitigated potential data breaches by establishing a robust cybersecurity framework and conducting biannual vulnerability assessments.

Developed and delivered training programs for team members to upskill in new IT trends, boosting productivity and team satisfaction by 18%.

Infrastructure Operations Coordinator 05/2017 to 02/2019

Snelling Staffing LLC Dallas TX

Coordinated infrastructure maintenance schedules, reducing downtime by 15% through proactive planning and execution.

Identified gaps in documentation processes and implemented a standardized system to improve record-keeping accuracy.

Proposed and executed a cloud migration strategy, enhancing system scalability and reducing operational costs by 20%.

Developed training programs for team members, increasing operational efficiency and boosting technical competency by 30%.

Addressed potential risks from outdated legacy systems by coordinating cross-functional modernization initiatives.

IT Systems Manager 12/2014 to 04/2017

AltaPointe Health Systems Mobile AL

Streamlined IT infrastructure by implementing advanced system automation tools, reducing operational downtime by 30%.

Identified gaps in system compatibility during technology upgrades, leading to strategic reallocation of resources to minimize disruptions.

Initiated a cybersecurity awareness program, leveraging emerging trends to reduce phishing incidents by 40%.

Spearheaded cloud migration projects, enhancing data accessibility and scalability for cross-functional teams.

Led the IT support team through a period of rapid growth, optimizing hardware and software resources to maintain peak operational performance across all departments.

Infrastructure Support Manager 08/2014 to 12/2014

Genwest System Inc. Mobile AL

Led a team of 10+ IT professionals, optimizing infrastructure support processes, resulting in a 25% improvement in response times and reducing downtime by 15%.

Identified gaps in staff training, which led to the implementation of a comprehensive development program, enhancing team efficiency by 20% in six months.

Spearheaded the transition to cloud-based infrastructure, enabling the company to scale operations, reduce costs by 10%, and enhance flexibility for future growth.

Directed the infrastructure support division through a major system upgrade, improving system reliability by 40% and supporting company-wide growth initiatives.

Managed risk assessments and mitigation strategies for cybersecurity threats, decreasing vulnerability to attacks by 30% through proactive monitoring and system upgrades.

IT Site & Service Delivery Manager 02/2013 to 11/2013

Computer Sciences Corporation Foley AL

Led a cross-functional team to enhance service delivery, achieving a 25% improvement in customer satisfaction through efficient incident resolution processes.

Managed the integration of multiple legacy systems, facing challenges with limited resources and tight deadlines, resulting in a 10% delay in project timeline.

Developed strategic partnerships with key vendors to introduce new service offerings, expanding the company's market reach and improving competitive positioning.

Addressed rising cybersecurity concerns by introducing comprehensive site security protocols, mitigating potential threats that could have led to system vulnerabilities.

Managed risk related to service outages caused by external factors such as third-party vendor delays, prompting the creation of a proactive vendor management strategy.

Manager of Information Technology 01/2011 to 01/2013

Goodrich Aerostructures Foley AL

Led the implementation of a robust IT infrastructure that enhanced system uptime by 30%, ensuring seamless business operations across all departments.

Identified and mitigated gaps in internal communication processes between IT and other departments, leading to a 20% improvement in cross-departmental collaboration.

Spearheaded the adoption of cloud solutions, resulting in a 25% reduction in hardware costs while improving scalability and security.

Managed risk assessments and response strategies to minimize the impact of cybersecurity threats, reducing potential vulnerabilities by 40%.

Developed a comprehensive IT roadmap, aligning technology initiatives with business goals and driving a 15% increase in operational efficiency over two years.

IT Team Leader 01/2008 to 01/2011

Goodrich Aerostructures San Marcos TX

Managed all IT initiatives within the San Marcos, Texas facility

Streamlined project management processes, reducing delivery timelines by 25% and improving team collaboration.

Managed resource allocation during staff shortages, resulting in occasional delays but maintained team morale through open communication.

Identified and implemented cloud-based solutions, resulting in a 30% reduction in operational costs and enhanced scalability for future growth.

Spearheaded the upgrade of legacy systems, improving system reliability and uptime by 40%, and minimizing disruptions across departments.

System Administrator III 01/2002 to 01/2008

Goodrich Aerostructures San Marcos TX

Led the implementation and management of a multi-server infrastructure, improving system uptime by 30% and reducing downtime during routine maintenance.

Identified and mitigated gaps in disaster recovery procedures, resulting in a more robust plan that minimized risk and recovery time by 20%.

Spearheaded the migration to a cloud-based infrastructure, optimizing resource utilization and reducing operational costs by 15% annually.

Addressed security vulnerabilities through proactive patch management and auditing, preventing potential data breaches and ensuring compliance with industry regulations.

Collaborated with cross-functional teams to deploy and manage new software applications, enhancing system efficiency and user productivity by 25%.

Education

Masters of Business Administration: Information Security Management

Saint Leo University Saint Leo, Florida

Bachelor of Science: Industrial Technology

Texas State University San Marcos

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