Customer Service High School
Resume:
JACKIE
RAYMOND
**********@*******.***
**** ******** ** ****, ******** Heights, OH 44124
SKILLS
Schedule staff
Office Administration
Microsoft Office Suite
Clerical Support
Mail Handling
Critical Thinking
Medical Terminology
Computer Skills
Customer and Client Relations
Microsoft Excel
ALS Certified
AED Certified
First Aid Certified
EDUCATION
Boise State University
Idaho Boise Idaho ( Online) • 01/2026
Bachelors: Bachelor of Science in Advanced Medical Imaging, Diagnostic Medical Sonography Modality
Lakeland Community College
Kirtland, Ohio • 05/2015
Associate of Applied Science: Criminal Justice
Mentor High School
Mentor, OH • 06/2006
High School Diploma
PROFESSIONAL SUMMARY
I have four years of experience as a highly organized and detail-oriented office assistant, I have developed my skills in providing administrative support across various departments. My adeptness in managing multiple tasks efficiently ensures that projects are completed accurately and on time. Having worked in customer service for 21 years, I possess exceptional communication and problem-solving abilities, enabling effective collaboration with colleagues and addressing challenges effectively. Meticulous in my work, I strive for perfection and maintain a high level of organization and precision. My dedication to meeting tight deadlines and exceeding expectations has proven invaluable, as I approach tasks with attention to detail and a commitment to excellence. Thriving in fast-paced environments, I prioritize tasks effectively, contributing to departmental efficiency and success. With a proven track record in delivering high-quality administrative support, I am confident in excelling in any role.
WORK HISTORY
National Driver School - Administrative Assistant
Solon, OH • 02/2023 - Current
Prepared Ohio certificates of completion for students to take to DMV to take road test
Set up student and teacher schedules with driving appointments
Answered emails, and phone calls from customers.
Organized schedules for instructors
Taught students how to use online classroom
Jack Thistledown Racino - Security Officer/Dispatcher
North Randall, OH • 08/2018 - 02/2023
Checked and verified photo identification prior to granting facility access.
Wrote detailed reports of all security breaches and investigations.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Reported suspicious activities and persons to law enforcement.
Responded quickly to emergency situations to assess and deflect issues.
Responsible for safety and well being of guests and fellow team members
Provides first aid, including CPR when necessary.
Marcs - Cashier
Mentor Ohio • 02/2007 - 08/2018
Provided customer service with cheerful and helpful manner
Built relationships with over 150 customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions
Helped customers complete purchases, locate items, and join reward programs.
Tallied cash drawer at beginning and end of each work shift.
Handled cash with high accuracy and took care to check bills for fraud.
Checked personal identifications during alcohol and tobacco sales.
Identified and resolved discrepancies and errors in customer accounts.
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