Customer Relations Patient Access

BERNADETTE O’NEAL 201-***-**** ****************@*****.***

SUMMARY

Highly responsible and effective business and banking supervisor and staff member with a proven ability to act decisively, handle high-pressure situations, prioritize and successfully manage multiple tasks. Skilled in communicating constructively with others and resolving conflict. Excellent customer relations, people, and computer skills.

PROFESSIONAL EXPERIENCE

RWJBH, JERSEY CITY NJ

PATIENT ACCESS REPRESENTIVE 07/2023 – PRESENT

REGISTER & ADMIT PATIENT DEMOEGRAPHIC/FININCAL INFORMATION IN COMPUTER FOR ADMISSION

ANSWER INBOUND AND OUTBOUND CALLS

RESOLVING AND REPROCESSING MEDICAL INSURANCE CLAIM FOR PAYMENT AND FOLLOW UP

GATHERING AND RESEARCH MEDICAL CODES

CHECK IN ADMISSON PATIENT

CONNECTIVERX, FAIRFELD NJ 06/2019 - 10/2022

PATIENT SUPPORT ANYALIST

. Enter patient information into computer

. answering inbound and outbound calls

. resolving and reprocessing medical claims

PRIMEHEALTH CARE, DENVILLE, NJ 09/2016 – 07/2019

PATIENT FINANICAL ACCOUNT

•Solving client/patient problems

•Add insurance information/solving matters

•Gathering and research medical records/ic9codes

•All any medical customer services duties

INTER SOLUTIONS AGENCY, Cranford, NJ 06/2015-09\2016

Leasing consultant

•Managing client’s appointment and showing of apartments

•Customer services duties

•Perform clients’ relations activities

•Walking clients thru apartment move in/out expectations

CAPITAL ONE BANK, Secaucus, NJ 4/2004 – 4/2014

Supervisor of Prepping and Balancing 2006 – 2014

•Managed the work of over eighty associates in the prepping and balancing areas in the operation department

•Delegated work to 80-125 associates

•Performed customer relations activities

•Solved quality control issues with internal personal and outside customers

•Processed 50-100 thousand checks daily into sorter for customer account posting

•Entry data, wire transfer, running reports for end of the day work and totals

Balancing Supervisor 2005 – 2014

•Daily received checks from 350 bank branches and delegated balancing and sorting work to associates

Account Balancer 2004 – 2014

•Processed checks

•Balanced customers’ accounts

EDUCATION

Diploma, Snyder High School, Jersey City, NJ

PROFESSIONAL DEVELOPMENT

•PC Learning Center, Jersey City, NJ

•Computer Medical Billing & Coding Specialist,

•Council for Airport Opportunity, Jersey City, NJ

•Customer Service Course

SKILLS

Typing 50 WPM, Medical Terminology, Medisoft, Health Insurance Claims, Billing and Coding CPT Codes, ICD 9 codes, MS Word

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