Customer Service Delivery Driver

Kenny Lee

**** **** *****, *********, **

V*B*J* cell 778-***-****

**********@*****.***

OBJECTIVE: Service Desk Analyst

HIGHLIGHT

10+ years of customer service experience for IT company and retail stores

Certification on Advanced Concept and Methodology of Software Quality

Maintaining and implementing network security standards and process, backup data and sent to a secure local

Installing a PC or laptop at an office desk and hooking up the Ethernet connection to the server, educating the clients of how to use MS Office, MS outlook, Windows 10, Ipads and IPhones

Identify, investigate and evaluate potential problems with the laptops and desktops, and take appropriate action to fix them in a short period of time to prevent down-time for the employees or the clients

Effective problem-solving abilities, which resulted in both cost saving and excellent customer service, increase productivity of the assembly line with 20% of the completion date

WORK EXPERIENCE

Delivery driver for vehicles or trailers – TTT transport Vancouver, BC 2020-2023

Handled the vehicles care with delivery within the given time and selected routes, inspection of the vehicles are damages or engine issue, tires pressure and any weird sounds that not normal engine operation and reported to the owner about it

Followed up, encouraged customers to return, generated repeat business

Delivery Driver- DoorDash- (September/working part-time) Port Moody, BC 2020

Delivery all type of dishes from restaurants to customer’s homes and used apps to communicating with dispatch or customers and follow time line with the delivery orders

Phone Tester- Celint Company- Vancouver, BC (Aug to Oct, 2017, Feb to July 2019) 2019

Test- drives and check with the cellular phones signals to the servers

Monitoring and collecting cellular signals along with GPS location while driving in a specific route

Configuring the setting of the phone system by using AZENQOS application software

Uber Mapping and Adesa Auction Company Driver Richmond, BC Jan-Sept 2018

Check GPS system working properly before mapping lower Mainland and report any issue to head office to trouble shoot on right time and keep camera clean

Drive defensively as lot of pedestrian and children on the roads for both Uber and Adesa Auction company in Richmond

QA Tester, Jostle Inc Vancouver, BC May-July 2017

Verify test results, finding the bugs and reporting to the developer

Automating with Python, manual test with Sanity, Source labs, and Jekins

Monitoring projects via Sumo, Kanban board, Netuitive, and Scrum meeting

Builds deploy using Ansible Tower and Backend Junit-trunk for auto-regression

Support Quality Analyst Vancouver, BC 2006-2016

Shaw Cable Inc.

Testing the modem excessive loss of packet by the application software

Real time phone line testing for the long distance or local calls with landline for any voice dropping or cut out and escalated to second level team to resolve any incidence

Walk thorough with customers all type of instruction of programming PVR, MS Outlook setup or phone feature and High Definition Gateway devices

Liaise between customers and second level technician for the estimated time of repair and provide another option with the customers for any long issue with wireless or long distance calling

EDUCATION AND TRAINING

Academy of learning career college, Surrey, BC Jan- Aug BC 2023

Website developer and software engineer Certificate

JavaScript, C++, GitHub, Html. Css, and Script

Microsoft project Vancouver, BC (Oct- Dec) 2018

Mission to Mars with Visual Studio

Ping the Mars Base with Azure Functions to see any error with the computers or communication system

Facial Recognition with Cognitive Services and see if the systems are working properly with verifying the astronauts

Mostly done at home project with your own pace

Poludo Institute of Technology and Media New Westminster, BC Jan-Apr 2017

Advanced Concept and Methodology of Software Quality Assurance, Quality Control and Testing Training

Set up cloud base testing environment (Linux, Apache, MySQL, Moodle) in AWS Cloud Service

Design and execute Selenium IDE and Selenium WebDriver automated test scripts to perform Smoke and Regression testing of LMS application (Moodle)

Used Load Runner VuGen to generate automated test scripts for the application under test to perform Stress/Volume testing

Wrote SQL Queries to extract data from various database tables for testing purpose and executed various SQL Queries to compare the expected results with database

Report and track issue/defects using HP ALM, provide management with various test metrics and generate Quality Center reports and graphs

Information System Analysis and Software Quality Management Certificate

CDI College Burnaby, BC 2004

Network Administrator and Business Administration Office Diploma

Update the Active Directory for new users and employees that were no longer working

with Deloitte & Touche company-2 months practicum and backup data daily

Installing new windows software for upgrading or migrating to new versions for all the Partners’ laptops

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