Customer Service El Paso

AMBER SCHAD

**** **** **., ** ****, Texas, *****, US • 915-***-****• *********@*****.***

Professional Summary

Capable of working with cash registers and performing calcula7ons. Successful in providing prompt and efficient service to in-store customers as well as mee7ng all sales targets. Responsible Cashier with experience handling money, restocking merchandise, and assis7ng customers with product iden7fica7on. With customers and employees alike, he is extremely service-oriented and professional. Problem-solver with experience in customer service;/ Skills

Customer rela7ons Sales proficiency

Schedule management data Management

Scheduling Data entry

Educa4on

GED - 2006

Sunset High - 2851 Grant El Paso Tx 79935

Work History

Customer Service Cashier - January 2009 to May 2010 JCPenney - El Paso, TX

Used a point-of-sale system to enter orders, process payments, and issue receipts. Counted drawers quickly and accurately at the start and end of each shiJ. Assisted customers in loca7ng and selec7ng merchandise in any store department. Counted the cash in the register drawer at the start and end of each shiJ. Handled POS transac7ons such as checks, cash, credit card purchases, and refunds. Checked customer prices and processed sales by scanning barcodes. Counted money in drawers at the start and end of each shiJ. Customer Service - May, 2010 to April, 2012

Walmart Supercenter - El Paso, TX

Organized store merchandise racks and displays to promote and maintain visually appealing environments. Helped customers sign up for store loyalty programs and explained the benefits in detail. Am quick to respond to customer inquiries.

Home Health Aide - April, 2012 to July, 2014

CARE Home Health Agency - El Paso, TX

Organized and administered medica7ons on a regular basis to help alleviate symptoms and improve quality of life. Administered all necessary medica7ons as directed by the care plan. Established a strong and trus7ng rapport with each client in order to provide the best possible care and assistance. Provided

Assisted pa7ents with daily chores and errands by transpor7ng pa7ents to appointments, cleaning personal spaces, and purchasing supplies. Kept track of everything.

Helped clients with laundry, meal prepara7on, and other du7es. Administered prescribed medica7ons under the supervision of a physician. Nutri7on, range of mo7on, and medica7on reminders are some of the things I help with. Kept the pa7ent area clean, safe, and well-organized. Assessed

Kept track of pa7ent care, condi7on, progress, and problems to report, and I talked to my supervisor or case manager about my findings. Assisted pa7ents with dressing, grooming, and feeding requirements, assis7ng them in overcoming and adap7ng to mobility limita7ons. Followed the doctor's instruc7ons and administered the medica7on. Assistant Manager - January 2017 to January, 2021

Taco Bell - El Paso, TX

Exceeded sales targets and met business objec7ves by mo7va7ng employees and promo7ng targeted products. Worked with the team to improve efficiency on various projects. Ensured that inventory counts stayed within monthly tolerance levels and that financial data was collected in accordance with the budget. Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies. Weekly staff mee7ngs were held to mo7vate employees, address concerns and ques7ons, plan improvements, and assess progress toward objec7ves.

Keep track of all transac7ons daily and generate invoices and reports for the manager. Instructed team members on how to implement successful opera7onal and sales strategies. Created and managed employee schedules, balancing individual requests and needs with the needs of the company. Resolving conflicts (internal and external)

Call Center Agent - January 2022 to Present

DATAMARK, Inc. - El Paso, TX

Helped the business achieve and maintain industry-leading customer service ra7ngs. Provide personalized customer service by an7cipa7ng and responding to customers' needs. Provided excep7onal customer service to every customer by leveraging extensive product and service knowledge and crea7ng warm, welcoming environments.

Customers were educated on billing, payment processing, and customer service policies and procedures. Followed company policies and scripts to ensure that call 7me and quality standards were met on a consistent basis.

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