Technical Writer Front Office

Keesha Mosley

PROFESSIONAL SUMMARY

Problem-solving collaborator with effective communication, organizational, and analytical skills. Over eleven years of administrative and front office management experience providing companies with smooth operations. Synergy and people-focused with the ability to blend diverse audiences across different platforms with difficult mission sets. Excels in training and technical document editing. Has an active Top Secret/SCI Clearance.

SKILLS

■Customer Service

■Editing and proofreading

■Strategic and tactical thinking

■Cross functional collaboration

■Administrative Support

■Time Management

■Adobe Acrobat Pro

■Microsoft Suites

■SharePoint

■Power Automate

■Concur Solutions

■Inventory/Ordering

■Organizational Skills

■Scheduling

■Invoicing

■Purchase Orders

EXPERIENCE

Technical Writer 2, Torch Technology 09/23 –Present Colorado Springs, CO

Produce, track, and support 1st Test and Evaluation Squadron (1 TES) analysts in the publication of technical documents (final test reports for enterprise-wide flight tests, ground tests, and briefings) for the Delta 12 Test Evaluation.

Develop and execute the review process ensuring that technical documents are properly formatted and contain the correct security markings required to comply with all applicable Security Classification Guides and the Delta 12 Template.

Coordinate and maintain IAW DoD/DID artifacts standards, corporate templates, and requirement reviews.

Plan, design, coordinate reviews, publications, and delivery of internal and contract data requirement list-based artifacts.

Deliver management products to provide status of ongoing document reviews and associated delivery schedules to Integrated Test Force (ITF), Integrated/Capability Test Team (I/CTT) conference scheduling.

Technical Writer, Jacobs Technology 10/22 – 07/23, Colorado Springs, CO

Determined the clearest and most logical way to present information for reader comprehension and worked with a variety of documentation in support of the NISCC II contract.

Ensured all contract documentation was consistent with precedents and defensible with the law and regulations.

Collaborated with engineers, project management, and leadership in reviewing and editing technical and administrative documentation, Power Point presentations, and excel workbooks for clarity, conciseness, cohesion, grammar, spelling, punctuation, and formatting.

Coordinated and maintained IAW DoD/DID artifacts standards, corporate templates, and requirement reviews.

Planned, designed, coordinated reviews, publications, and delivery of internal and contract data requirement list-based artifacts.

Consulted with Subject Matter Experts to prepare new, or incorporate changes to existing product documentation, processes, and procedures.

Office Administrator, Jacobs Technology 01/22 – 10/22, Colorado Springs, CO

Served as the executive assistant to the Deputy Facility Manager on the IRES contract.

Managed the Outlook calendars for the Deputy and three Project Managers.

Produced technical writing formatted summary-level meeting minutes that captured decisions, action items, intentions, and concerns for the Government.

Served as the Point of Contact (POC) for Missile Support Forces (MSF) carry letters and the MSF Move POC.

Conducted IT ordering, office supply ordering, and new hire orientation.

Coordinated with the facilities management for submission of maintenance requests.

Prepared weekly reports, presentations, and correspondences for Deputy and seven project managers.

Ensured bottom floor safety in case of emergencies for the Facilities department as the Safety Block Captain.

Office Assistant, Aerotek 05/21 – 12/21, Colorado Springs, CO

Created purchase orders and work orders for the engineering production team.

Created and electronically sent purchase order acknowledgments to clients.

Managed spreadsheets with purchase orders and shipping information.

Director of First Impressions, Stockman Kast Ryan + Co 07/20 – 02/21, Colorado Springs, CO

Served as the immediate firm liaison to clients and vendors.

Improved client service and retention and collaborated closely with Executive Assistants to ensure client satisfaction.

Maintained the staff log and monitored Outlook for messages regarding absences and forwarded voicemails to the appropriate individuals.

Receptionist, Medical Group Management Association (MGMA) 01/20 – 03/20, Colorado Springs, CO

■Coordinated all services at the front desk to run efficiently, greeted guests, and connected them with appropriate parties.

■Provided a liaison role to departments of MGMA and educated team members on developments regarding new products, services, promotional materials, policies, and procedures in those departments.

■Created new accounts, invoices, and made payments with Microsoft CRM.

Receptionist/HR Administrative Support, Matrix Technologies, Inc. 05/18 – 10/19, Maumee, OH

■Compiled new hire orientation binders, ordered name plates, business and CLC cards for new full-time hires, and created class certificates.

■Performed functions associated with mailing, delivery of incoming and outgoing correspondence, and packages.

■Scheduled company cars, booked travel arrangements, and tracked use of e-passes.

■Maintained logs including in/out log, conference room scheduling, and scheduling of fleet cars/vans and keys.

■Scheduled use of conference rooms and placed lunch orders for meetings.

EDUCATION

■Master of Arts in Worship – Calvin Theological Seminary of Grand Rapids, MI

■Bachelor of Arts in Interdisciplinary Studies with a Minor in Music Composition – Lourdes College of Sylvania, OH

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