Technology Services Leadership Development
Resume:
PAUL C. CORBETT
**** **** ******, *******, ** ***21
**********@*****.***
EDUCATION
Brandeis University – Waltham, MA
Bachelor of Arts, American Studies
TRAINING
Harvard Virtual Leadership Development Series
Hilton LEAD 2.1
CERTIFICATIONS
Microsoft: MCP, MTA & MOS
ITIL: Version 3 Foundations
CompTIA: A+ Certified
Dell: Premier Access Certified Technician
EXPERIENCE
HILTON HOTELS – MCLEAN, VA FEB. 2015-PRESENT
Manager Enterprise Remediation, Property Technology Services (Remote) JAN. 2023-PRESENT Ensured Hilton Technology operating and security standards were met through the execution of enterprise initiatives and remediations. Lead team tasked with Hilton OnQ PMS interface cleanup and repair in preparation for migration to new Hilton HotelKey PEP PMS.
• Developed vulnerability remediation reporting and processes.
• Initiated franchise technology services offering for hotels, including the scope of services, funding & allocation model, service provider relationships, and marketing plan.
• Communication of standards and end-of-life (EOL) remediation requirements to franchise estate. Reviewed data to ascertain which hotels have products reaching EOL over the next five years.
• Worked with hotel technology and operations resources to perform remotely monitored tasks such as EOL hardware, software, and unauthorized device removal to meet PCI and Hilton technology standards.
• Provided General Managers with guidance and replied to their correspondence related to the annual IT Forecast\Budget Guides.
Area IT Manager, South Florida (On-site) FEB. 2019-JAN. 2023 AIM for Hilton managed hotels covering Florida’s Palm Beach, Broward, and Miami-Dade counties. Provided leadership and support to the Area organization in implementing and supporting technology solutions. Ensured that technology was aligned with the overall technical vision of the corporation, met the business goals of the hotels, and streamlined operations while adhering to Hilton standards. Served as a technical resource to the property exec team & ownership. Assisted in the escalation of complex IT issues and managed capital projects.
• Vulnerabilities team lead for the SE Region utilizing DSP, PowerShell scripts, SCCM, and Excel\Power BI reporting.
• Oversaw controls to ensure that hotels aligned with SOX, PCI, and PABP security requirements.
• Managed an organization of Associate Tech Managers, staffing levels, and succession planning while encouraging a culture of customer service. Prioritized and delegated work to Team Members accordingly, while ensuring optimal allocation of resources. Monitored Area support tickets to ensure issues were resolved in a timely manner.
• Worked with direct reports to help set goals to assist in accomplishing department initiatives. Completed annual performance reviews for Team.
• Researched and identified business opportunities for technology and reported findings and conclusions, as well as, preparing monthly Technology status reports for hotel management.
• Managed third party vendor relationships; identified preferred vendors, negotiated, and supervised the quality and cost of services.
• Reviewed and approved IT invoices, contracts, and budgets as defined by IT procurement and budgeting processes.
Cluster IT Manager, Fort Lauderdale (On-site) FEB. 2015-FEB. 2019 ITM for the Fort Lauderdale Cluster. Provided technical and telecommunications leadership to the properties within the cluster. Ran projects and delivered on the implementation and upgrades of major systems. Supported cluster hotels with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance.
• Recognized as the Manager of the Quarter for Q1 2017 by the Hilton Marina Executive Committee.
• Directed, set up, maintained, and monitored property servers, property LAN performance, telecom systems, and workstations.
• Provided end-user training and assistance as needed. CARNIVAL CORPORATION – DORAL, FL OCT. 2014-FEB. 2015 IT Support Specialist, Cisco Telepresence (via G-Marine) Cisco Telepresence, Jabber, and desktop support in large corporate enterprise environment.
• On call to executives to resolve any PC, teleconferencing, LAN, or server related issue.
• Coordinated with company-wide counterparts to set up executive meetings.
• Provided level 2 desktop support: responding to hardware and software issues involving PCs, Macs, iPads, Windows 8 tablets, Avaya phones, AT&T MiFi, Smart TVs, cameras, LAN issues and printers via phone, Team Viewer, Jabber and in person.
• Imaged or re-imaged new & used desktops, laptops, and Windows tablets via SCCM. LENNOX INTERNATIONAL – FORT LAUDERDALE, FL JAN. 2008-NOV. 2013 IT Site Manager, Lennox NAS
End-user level two\three IT support, systems administration, and reporting for a 500 employee $110 million division of Lennox Commercial.
• Windows, SQL, Office, Hyper-V, Active Directory, SharePoint, Exchange, ServiceNow, Symantec Backup Exec and Dynamics GP environment.
• IT vendor and contractor management.
• Managed corporate IT projects for the division.
• Mitigated IT issues discovered during an internal SOX audit completed prior to my tenure and monitored and resolved ongoing SOD compliance issues in Dynamics.
• On-call to provide coverage for IT emergencies.
• Developed and maintained DR\BCP plan.
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